Repairs, investment and compliance assistant Work, Jobs in Erskine, Rfw (with Salaries)

Property Officer - Permanent - 35 hours per week
Maryhill Housing —Glasgow
- £42,707 - £46,895 a year
- Continuous improvement
- Communication skills
6d
Project Manager - Repairs & Maintenance (City Building Glasgow)
Arbour Services Ltd —Clydebank
- £18 - £20 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Maintenance
- Sick pay
Quick apply
Scoping Officer (Housing Repairs)
North Ayrshire Council —Stevenston
- £36,777.51 - £39,956.40 a year
5d
Housing Team Lead
Right There —Glasgow
- £32,310 - £35,709 a year
- Monday to Friday
- Team management
- Leadership
- Annual leave
Non Working Supervisor - Glasgow
City Facilities Management (UK) —Glasgow
- Full-time
Customer Service Advisor
The Wheatley Group —Glasgow
- £32,458 - £35,620 a year
- Temporary
- Computer literacy
- Computer skills
- Communication skills
- Employee assistance programme
4d
Project Co-ordinator
Brodie Engineering Ltd —Kilmarnock
- £32,000 - £36,000 a year
- Full-time
- Microsoft Excel
- In-person
- Communication skills
- Employee assistance programme
Quick apply
4d
Source to Procure (S2P) Assistant
SSE —Glasgow
- £30,684 - £36,666 a year
- CRM software
- Analysis skills
- Continuous improvement
- Employee discount
- Gym membership
13d
Maintenance Services Manager
University of the West Scotland —Paisley
- £34,610 - £41,064 a year
- Full-time
- Maintenance
- No degree
- Travel
- Annual leave
- Employee assistance programme
HSE, Continuous Improvement & Facilities Manager
MB Aerospace Motherwell —Motherwell
- Management
- Engineering
- Data analysis skills
Quick apply
Emergency Call Advisor (REQ02915)
Bield Housing and Care —Glasgow
- £19.83 an hour
- Weekend availability
- Customer service
- Computer literacy
- Typing
- Paid training
- Annual leave
18h
Part Time Administrator Glasgow Fort
Chisholm Hunter Ltd —Glasgow
- From £12.71 an hour
- 8 hour shift
- Microsoft Office
- Communication skills
- Employee discount
Quick apply
8d
Fleet and Transport Compliance Manager
Alliance Healthcare —Coatbridge
- Full-time
- Management
- Continuous improvement
- Leadership
Program Manager – CCP / USM / Repairs
Chromalloy —Glasgow
- Full-time
- Engineering
- Bachelor's degree
- Travel
Quick apply
14d
IT Support Services Technician
Percepta —Glasgow
- £34,000 a year
- Overtime
- Remote
- Travel
- Organisational skills
- Communication skills
- Free parking
- Annual leave
Quick apply
Assistant Officer - Investigation Services
HM Revenue and Customs —Gartcosh
- £28,016 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- Work from home
3d
Property Maintenance Technician
Right There —Glasgow
- £29,401 - £32,310 a year
- Monday to Friday
- Plumbing
- Travel
- Annual leave
Repairs Scheduler
Sureserve —Glasgow
- £26,808 a year
- Monday to Friday
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Annual leave
- Employee assistance programme
Quick apply
Sterile Services Technician I
Steris —Bellshill
- £25,272 a year
- Overtime
- Computer literacy
- No experience needed
- Computer skills
- Annual leave
6d
Property Manager
Ross and Liddell Ltd —Glasgow
- Full-time
- Hybrid work
- Driving
- Organisational skills
- IT
- Annual leave
- Flexible schedule
Quick apply

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Property Officer - Permanent - 35 hours per week

Maryhill Housing
Glasgow

Apply Now

Job details

Permanent
£42,707 - £46,895 a year
6 days ago

Qualifications

Reactive maintenance implementation
Stakeholder collaboration
Client engagement
Stakeholder liaison
Internal department liaison
Cost control
Tenant engagement
Continuous improvement
Continuous improvement cycles oversight
Risk management
Property maintenance inspection
Tenancy sustainment support
Customer interaction
Household contractor coordination
Escalation handling
Communication skills
Facilities maintenance
Property management

Full job description

Job Purpose:

To deliver a high-quality, customer-focused reactive repairs and maintenance service to a defined patch of occupied properties. The Property Officer will be responsible for diagnosing and specifying repairs, coordinating contractors, monitoring performance and ensuring excellent customer outcomes.

The role places strong emphasis on proactive communication with tenants, effective support for vulnerable households, accurate property and stock condition data and the efficient use of digital and mobile working systems. The post holder will work closely with Housing Officers and colleagues across the Association to minimise repairs-related tenancy risk, support sustainability objectives and drive continuous improvement.

The following list is typical of the level of duties which the post holder is expected to perform or be responsible for. It is not necessarily exhaustive and other duties of a similar type and level may be expected from time to time.

Key Responsibilities

Reactive Repairs & Contractor Management

Deliver a reactive repairs service to a designated patch of occupied properties, diagnosing defects, specifying works and coordinating contractors to ensure timely and high-quality completion.
Carry out pre- and post-inspections of repairs to ensure works meet quality standards, contractual requirements and value-for-money expectations.
Monitor repair completion times against agreed KPIs, identifying delays, trends and areas of underperformance.
Identify repeat repairs and challenge poor value-for-money outcomes, escalating concerns and contributing to service improvement actions.
Identify and address poor contractor performance in relation to reactive repairs and report outcomes to the relevant Manager.
Act as a duty Property Officer on a rota basis, responding to urgent and immediate property-related issues as they arise.

Customer Experience, Vulnerability & Tenancy Sustainment

Proactively communicate with tenants regarding repair progress, delays, access issues, or complex works, ensuring expectations are clearly managed.
Contribute to achieving high levels of customer satisfaction by managing expectations, maintaining regular communication and ensuring repairs are completed right first time.
Provide enhanced support to vulnerable tenants throughout the repairs process, working sensitively to minimise disruption and risk.
Work closely with Housing Officers where repairs issues escalate into tenancy risk, supporting early intervention and tenancy sustainment.
Investigate and respond to customer complaints relating to repairs in line with the Association’s policies, ensuring learning outcomes are captured and applied.

Stock Condition, Data & Systems

Update stock condition data following inspections and reactive visits.
Identify emerging investment needs during reactive repairs and ensure relevant information is recorded and shared appropriately.
Ensure accurate property attributes, inspection outcomes and repair histories are maintained within the housing management system.
Fully utilise mobile working technology, including the use of photos and video to evidence inspections, defects and completed works.

Digital Working & Service Improvement

Operate effectively in a mobile working environment, maximising the use of ICT to improve efficiency and service delivery.
Use contractor portals, tenant apps or other digital platforms (where applicable) to support repairs communication and monitoring.
Support continuous improvement initiatives through the use of performance data, customer feedback and operational insight.

Sustainability & Energy Awareness

Identify opportunities to improve energy efficiency during reactive repairs without delivering capital or planned works.
Support the Association’s sustainability objectives through good practice and early identification of issues.
Promote the correct use of heating, ventilation and other building systems to tenants to reduce condensation, damp and energy waste.

Collaboration & Governance

Work collaboratively with colleagues across Property, Investment & Housing teams to deliver a joined-up, customer-focused service.
Check invoices in line with Financial Regulations and support effective cost control.
Attend meetings with tenants, Registered Tenant Organisations and community groups as required in relation to repairs and service delivery.

Service Resilience & Cover

Provide operational cover for other Property Officers and specialist roles during periods of absence, such as the Voids Officer or Damp and Mould Officer, ensuring continuity of service and timely response to customer issues.
Work flexibly across patches or workstreams as required to maintain service standards and minimise disruption to customers.

Corporate Responsibility

Work effectively and collaboratively as a property team member ensuring that the Association’s values are lived on a day-to-day basis
Ensure compliance with all regulatory, statutory and legal requirements and other directives
Comply with MHA’s policies including our code of conduct, health and safety, anti-fraud and bribery and equalities policies
Ensure effective communication in plain language, both internally and externally, to ensure people are informed, engaged and find it easy to access our services and contact us and understand our information and the decisions we make
Maximise the use of ICT to improve efficiency, increase productivity and develop new and existing services
Produce accurate and timely performance information and data, including information required for regulatory and statutory returns and implementing actions arising from internal and external audits as directed
Actively seek ways to engage customers in shaping and influencing our services, seek and use feedback, including working positively to support our tenant scrutiny group and Registered Tenants Organisations
Attendance at local community and tenant events as required.

General

Any other duties as agreed with the Customer Experience & Property Manager.

Apply Now

Refine Your Search

repairs, investment and compliance assistant jobs in erskine, rfw

Property Officer - Permanent - 35 hours per week

Project Manager - Repairs & Maintenance (City Building Glasgow)

Scoping Officer (Housing Repairs)

Housing Team Lead

Non Working Supervisor - Glasgow

Customer Service Advisor

Project Co-ordinator

Source to Procure (S2P) Assistant

Maintenance Services Manager

HSE, Continuous Improvement & Facilities Manager

Emergency Call Advisor (REQ02915)

Part Time Administrator Glasgow Fort

Fleet and Transport Compliance Manager

Program Manager – CCP / USM / Repairs

IT Support Services Technician

Assistant Officer - Investigation Services

Property Maintenance Technician

Repairs Scheduler

Sterile Services Technician I

Property Manager

I want to receive the latest job alerts for repairs, investment and compliance assistant in erskine, rfw

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