data specialist Work, Jobs in esh, dur (with Salaries)

Technical Support Specialist
Eque2 —Newcastle upon Tyne
- Hybrid work
- Customer service
- SQL
- Travel
Senior Quality Assurance and Learning Co-ordinator
Tees, Esk and Wear Valleys NHS Trust —Durham
- £32,073 - £39,043 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
2d
Reference Data Specialist
The Nielsen Company —Newcastle upon Tyne
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Communication skills
Quick apply
Data Analyst
HM Revenue and Customs —Newcastle upon Tyne
- £37,682 - £40,705 a year
- Part-time
- Hybrid work
- English
- SQL
- Presentation skills
- Work from home
19h
Associate Practitioner - Biochemistry
Gateshead Health NHS Foundation Trust —Gateshead
- £28,392 - £31,157 a year
- Full-time
- Laboratory experience
9d
Team Captain
KP Snacks —Tanfield
- £30,000 a year
- Full-time
- Communication skills
- Employee discount
Quick apply
Research Systems and Information Officer
Durham University —Durham
- £31,236 - £37,694 a year
- Full-time
- Hybrid work
- University
- Communication skills
- Annual leave
- Employee assistance programme
Medical Laboratory Assistant - Entry Level
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —North Tyneside
- £25,272 a year
- Full-time
- Communication skills
1d
Specification Specialist
Univar Europe Ltd. —Middlesbrough
- Organisational skills
- IT
Operational Support
John Cullerton & Sons Ltd —Durham
- £13 - £15 an hour
- Full-time
- Maintenance
- Microsoft Office
- Analysis skills
- Annual leave
- Sick pay
Quick apply
3d
Pharmacy Dispensing Assistant
QE Facilities —Gateshead
- £26,161.77 a year
- Part-time
19h
Head of Business Intelligence
Durham University —Durham
- £59,966 - £67,468 a year
- Full-time
- Microsoft Excel
- Analysis skills
- University
- Annual leave
- Employee assistance programme
3d
Data Analyst
Dawsongroup —Stockton-on-Tees
- Full-time
- Analysis skills
- Continuous improvement
- Communication skills
Quick apply
7h
Senior Change Manager
Durham University —Durham
- £47,389 - £56,535 a year
- Full-time
- Hybrid work
- University
- No degree
- Communication skills
- Annual leave
- Employee assistance programme
14d
Chief Delivery Officer
Learning Curve Group —Spennymoor
- £100,000 - £115,000 a year
- Full-time
- Military
- Annual leave
Care Resource Specialist
Durham County Council —Durham
- £38,220 - £41,771 a year
- Temporary
- Hybrid work
- Annual leave
7d
Learning and Teaching Coordinator
Durham University —Durham
- £27,319 - £30,378 a year
- Full-time
- Microsoft Excel
- English
- University
- Annual leave
- Employee assistance programme
Trainee High Intensity Therapist - Newcastle University
Vita Health Group —Newcastle upon Tyne
- £39,227 a year
- University
- Bachelor's degree
- Travel
1d
Lead Technical Specialist x3
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £62,000 - £69,105 a year
- Part-time
- Azure
- AWS
- Presentation skills
- Employee assistance programme
- Employee discount
19h
Service Desk Apprenticeship (September 2026)
Waterstons Ltd —Durham
- £20,000 - £26,500 a year
- Monday to Friday
- Customer service
- English
- IT

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Technical Support Specialist

Eque2 -
Newcastle upon Tyne

Apply Now

Job details

Qualifications

Microsoft Windows Server
Customer service
SQL
Scripting
B2B
APIs
Web services
Communication skills

Full job description

Eque2 provides industry leading construction software to businesses across the UK and Ireland. Our solutions support everything from estimating and job costing to accounting, maintenance, and ERP helping companies work smarter and more efficiently.

We have a range of solutions that enable us to target all sizes of construction companies from c£1m t/o to c£1.5Bn t/o. All of the products are relatively complex with implementation ranging from 5 days to 100 days.

Following continued growth and recognition as a Great Place to Work for three consecutive years, we’re expanding our Support team.

The Role

We are seeking a customer‑focused and technically competent Technical Support Specialist to join our growing team. This hands-on role involves troubleshooting software issues, guiding customers through product functionality, and working closely with product and development teams to resolve bugs and improve the overall user experience. The successful person will be calm under pressure, methodical in their approach, and committed to delivering excellent support to our customers across the UK and Ireland.

You’ll thrive in this role if you enjoy problem solving, clear communication, and working in a collaborative environment where attention to detail matters.

Key responsibilities

Provide timely, professional support to customers via phone, email, and ticketing system, diagnosing and resolving software issues.
Record, prioritise and track customer incidents and requests through the CRM/ticketing tool, ensuring accurate documentation and follow-up.
Recreate and investigate reported issues, liaising with development and product teams to identify root causes and deliver fixes or workarounds.
Deliver remote training and product demonstrations to customers and internal stakeholders as required.
Contribute to and maintain the knowledge base, FAQs and user guides to improve self‑serve support resources.
Escalate complex or recurring issues appropriately and participate in post‑incident reviews to prevent recurrence.
Work with the support team to identify trends and provide data‑led recommendations to improve product reliability and customer satisfaction.
Occasionally attend customer sites or industry events to support onboarding and ensure successful product adoption.

Required skills and experience

Minimum 2 years’ experience in a software support or technical customer service role, ideally within B2B or SaaS environments.
Strong problem‑solving skills with the ability to investigate technical issues and communicate solutions clearly to non‑technical users.
Familiarity with Windows server and desktop environments; experience with SQL and basic scripting is desirable.
Experience using CRM and ticketing systems (e.g. Microsoft Dynamics, Zendesk, Freshdesk or similar).
Excellent verbal and written communication skills, with strong attention to detail.
Customer‑focused with the ability to manage competing priorities and meet SLAs.
Comfortable working as part of a team and collaborating with product, development, and account management colleagues.
Willingness to undertake occasional travel and out‑of‑hours support as required.

Desirable

Knowledge of construction or field service software is beneficial but not essential.
Relevant technical qualification (e.g. IT, computing, or industry certification).
Experience with cloud platforms and integrations (APIs, web services) advantageous.

This is an excellent opportunity to join a supportive, growing team with a focus on customer success and continuous improvement.

Eque2 is committed to equality of opportunity. We welcome applications from all suitably qualified persons regardless of background.

Apply Now

Refine Your Search

data specialist jobs in esh, dur

Technical Support Specialist

Senior Quality Assurance and Learning Co-ordinator

Reference Data Specialist

Data Analyst

Associate Practitioner - Biochemistry

Team Captain

Research Systems and Information Officer

Medical Laboratory Assistant - Entry Level

Specification Specialist

Operational Support

Pharmacy Dispensing Assistant

Head of Business Intelligence

Data Analyst

Senior Change Manager

Chief Delivery Officer

Care Resource Specialist

Learning and Teaching Coordinator

Trainee High Intensity Therapist - Newcastle University

Lead Technical Specialist x3

Service Desk Apprenticeship (September 2026)

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