Engagement manager Work, Jobs in Esh, Dur (with Salaries)

Client Engagement Manager -Full time - Permanent - Gateshead or Remote
Recite Me —Gateshead
- Full-time
- Hybrid work
- Organisational skills
- Agile
- Communication skills
- Flexible schedule
Quick apply
2d
Internal Sales Manager
Hargreaves PLC —Durham
- £35,000 - £40,000 a year
- Full-time
- Sales
- IT
- In-person
- Free parking
- Annual leave
Quick apply
9d
Library Operations Manager
Darlington Borough Council —Durham
- £39,152 - £50,000 a year
- Full-time
- Presentation skills
- AI
- Annual leave
8d
Engagement Manager (North)
National Lottery Heritage Fund —Newcastle upon Tyne
- £28,329 - £31,019 a year
- Full-time
- Hybrid work
- Work from home
9d
Compliance and Service Improvement Officer
Sherburn House Charity —Durham
- £39,545 a year
- Full-time
- Data analysis skills
- Project management
- IT
Quick apply
2h
Reserve Forces and Cadets Association - Estates Administrative Officer
NE RFCA —Durham
- £27,650 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
- Annual leave
Quick apply
10d
Wellbeing Coordinator
Advinia Healthcare —Langley Park
- £13.45 an hour
- Part-time
- Paid training
- Referral programme
Quick apply
5d
PA to Divisional Director
BarrattDevelopments —Gateshead
- Microsoft Powerpoint
- English
- Microsoft Office
7d
Compliance Manager - Hybrid (Durham Office Base)
EMG Solicitors —Durham
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Annual leave
- Employee assistance programme
16h
Senior Duty Manager – Hospitality Operations & Guest Experience - Rosa Twelve
Leisure Business Services —Low Fell
- £24,420.00 - £42,463.15 a year
- Full-time
- Hospitality
- Management
- Customer service
Quick apply
10d
Learning & Development Specialist/Coaching Professional
Tritility Limited —Jarrow
- Up to £40,000 a year
- Full-time
- Sales
- Microsoft Office
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
1d
Engagement Officer
Stockton-on-Tees Borough Council —Stockton-on-Tees
- £38,220 - £40,777 a year
- Temporary
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
2d
Operations Manager (North)
Everyman Media —Newcastle upon Tyne
- Full-time
- Hospitality
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
3d
Veterinary Business Manager-Digital Services
Mars —Durham
- £39,000 - £40,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Gym membership
Change Manager
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —Seaton Delaval
- £49,387 - £56,515 a year
- Full-time
- Communication skills
- Negotiation
18h
Operations Manager
Aspens —Newcastle upon Tyne
- £50,000 a year
- Full-time
- Hospitality
- Computer skills
- Leadership
- Annual leave
Macmillan Cancer Alliance Delivery Manager (NSO and Urgent Cancer Care)
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —North Ormesby
- £57,528 - £64,750 a year
- Full-time
- Hybrid work
- Project management
- Continuous improvement
6d
Operational Trainer
Barchester Healthcare —Birtley
- £34,000 a year
- Remote
- Driving
Quick apply
Project Manager
believe housing —Bishop Auckland
- £55,890 a year
- Full-time
- Hybrid work
- Annual leave
Depot Operations Manager (WFF)
apetito —Crook
- Full-time
- Management
- Customer service
- Microsoft Office
- Employee discount
2d

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engagement manager jobs near esh, dur

Client Engagement Manager -Full time - Permanent - Gateshead or Remote

Recite Me
Gateshead

Quick apply

Job details

Full-time
2 days ago

Benefits

Flexible schedule

Qualifications

B2B
Organisational skills
Agile
SaaS
Account management
Communication skills

Full job description

In today’s digital age, we believe everyone should be able to access web content in a way that works for them. Our mission is to make the online world accessible for all.

And we’re not alone in this journey! Over 500 organisations already use our software to enable greater accessibility for their online content, products or services.

We’re passionate about our cause and our product. As we move from scale-up to market leader, we need help to achieve our ambitious plans. Which is why we’re looking for an experienced, Client Engagement Lead

About the role

This is a key role, to oversee strategic client relationships and drive exceptional customer engagement across our SaaS business.

The Client Engagement Lead will act as a senior relationship owner for key customers, ensuring strong communication, successful delivery coordination, customer satisfaction, and long-term retention. The role requires close collaboration with Product, Customer Success and Sales, and Leadership teams to ensure customer expectations are effectively managed and business objectives are achieved.

This is a strategic, client-facing role suited to someone who thrives in relationship management, stakeholder communication, and cross-functional coordination within a technology-led environment.

In this role you will be responsible for:

Strategic Client Management
- Develop and maintain strong relationships with key customer stakeholders
- Serve as the senior point of contact for strategic client engagement
- Lead regular customer review meetings and engagement planning sessions
- Ensure customers are aligned with platform capabilities, updates, and delivery expectations
- Build trust through proactive communication and consultative support
Cross-Functional Leadership
- Act as a bridge between clients and internal teams including Product, Engineering, Support, and Operations
- Coordinate internal communication relating to customer priorities, risks, and opportunities
- Support the prioritisation of customer issues and enhancement requests
- Collaborate with leadership teams to improve customer engagement strategies and processes
Customer Success & Retention
- Drive customer satisfaction, retention, and long-term engagement
- Identify and mitigate customer risks or service concerns
- Monitor engagement metrics and customer health indicators
- Support renewal conversations and expansion opportunities where appropriate
- Champion the voice of the customer internally
Operational & Process Improvement
- Contribute to the development of scalable customer engagement processes
- Support continuous improvement initiatives across customer experience and communication
- Maintain accurate customer records, reporting, and engagement documentation
- Mentor or support junior engagement or client services team members where required
KPI metrics:
- Customer Retention Rates
- Customer Retention
- Customer Satisfaction
- Net Promoter Score

Requirements

We’re looking for great characters with the right attitude and aptitude. Here’s a few things you’ll need to be able to demonstrate…

Essential
- Proven experience in client engagement, customer success, account management, or client services within SaaS or technology
- Strong stakeholder management and communication skills
- Experience managing complex customer relationships
- Ability to collaborate effectively with technical and non-technical teams
- Strong organisational and strategic thinking skills
- Ability to manage competing priorities and customer expectations
Desirable
- Experience working within B2B SaaS or digital platforms
- Familiarity with agile or product-led environments
- Experience with CRM/customer engagement platforms
- Understanding of customer retention and lifecycle management strategies

About you:

Relationship-driven and commercially aware
Confident communicator and facilitator
Strategic and solutions-focused
Calm and resilient under pressure
Collaborative leadership style

Benefits

Location

Hybrid working set-up. Remote 2 days per week and 3 days in the office. Newcastle/Gateshead Quayside HQ

Benefits

Great culture & working environment – working with a close-knit team in a global company
25 days annual vacation (plus UK bank holidays)

10 days ‘Workcation’ - reduced hours to work somewhere interesting
BHFC Healthcare
Death in Service

Hours

Typically 09:00 17:30 working day

We also operate a flexible start and end time starting 08:00-10:00 and finish 8.5 hrs later

Hybrid 3:2 days office/remote (Baltimore House, Gateshead)

Quick apply

Refine Your Search

engagement manager jobs in esh, dur

Client Engagement Manager -Full time - Permanent - Gateshead or Remote

Internal Sales Manager

Library Operations Manager

Engagement Manager (North)

Compliance and Service Improvement Officer

Reserve Forces and Cadets Association - Estates Administrative Officer

Wellbeing Coordinator

PA to Divisional Director

Compliance Manager - Hybrid (Durham Office Base)

Senior Duty Manager – Hospitality Operations & Guest Experience - Rosa Twelve

Learning & Development Specialist/Coaching Professional

Engagement Officer

Operations Manager (North)

Veterinary Business Manager-Digital Services

Change Manager

Operations Manager

Macmillan Cancer Alliance Delivery Manager (NSO and Urgent Cancer Care)

Operational Trainer

Project Manager

Depot Operations Manager (WFF)

I want to receive the latest job alerts for engagement manager in esh, dur

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