Implementation specialist Work, Jobs in Esh Winning, Dur (with Salaries)

Technical Support Specialist
Eque2 —Newcastle upon Tyne
- Hybrid work
- Customer service
- SQL
- Travel
IS Specialist (Integrations)
Durham University —Durham
- £38,784 - £46,049 a year
- Full-time
- Hybrid work
- Oracle
- Java
- SQL
- Annual leave
- Employee assistance programme
11d
Product Specialist - Theory Test Content
Driver and Vehicle Standards Agency —Newcastle upon Tyne
- £35,663 a year
- Part-time
- Hybrid work
- Microsoft Excel
- English
- Presentation skills
- Annual leave
- Employee assistance programme
12d
Security Solutions Specialist
Cybit —Newcastle upon Tyne
- Up to £60,000 a year
- Full-time
- Remote
- Sales
- Computer networking
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
6d
Performance Lead
Tees, Esk and Wear Valleys NHS Trust —Sherburn ED
- £39,959 - £48,117 a year
- Full-time
- Management
- Analysis skills
- Travel
- Work from home
3d
Integration Support Specialist
Bede Gaming —Newcastle upon Tyne
- Hybrid work
- Azure
- JavaScript
- Software development
- Annual leave
- Employee assistance programme
Quick apply
Support Specialist
Ion Industries —Newcastle upon Tyne
- Full-time
- Hybrid work
- Annual leave
Sage Intacct Implementation Specialist
Ion Industries —Newcastle upon Tyne
- Full-time
- Sales
- Customer service
- Microsoft Office
Head of Business Intelligence
Durham University —Durham
- £59,966 - £67,468 a year
- Full-time
- Microsoft Excel
- Analysis skills
- University
- Annual leave
- Employee assistance programme
Biomedical Scientist/Specialist Biomedical Scientist
North Tees and Hartlepool NHS Foundation Trust —Stockton-on-Tees
- £29,970 - £44,962 a year
- Weekend availability
- Patient care
4d
Change Manager
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —Seaton Delaval
- £49,387 - £56,515 a year
- Full-time
- Communication skills
- Negotiation
10d
Specialist Biomedical Scientist
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —North Shields
- £39,959 - £48,117 a year
- Full-time
- Master's degree
- Paid training
12d
Business Development Specialist - Mandarin Speaking
HungryPanda —Newcastle upon Tyne
- From £26,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales
- Flexitime
- Employee discount
Quick apply
12d
Distribution Specialist (North England)
Axalta Coat. Sys. UK —Darlington
- English
- Presentation skills
- Bachelor's degree
Quick apply
2d
Senior Project Manager (Research Professional Futures)
Durham University —Durham
- £47,389 - £56,535 a year
- Full-time
- Hybrid work
- Project management
- University
- No degree
- Annual leave
- Employee assistance programme
10d
Laboratory Technical Specialist
Newcastle University —Newcastle upon Tyne
- £32,080 - £34,610 a year
- Full-time
- Laboratory experience
- Maintenance
- ICU experience
2d
Systems Specialist
Altrad —Middlesbrough
- System design
- Maintenance
Quick apply
Organisation Design and Development Practitioner
Department for Work and Pensions —Newcastle upon Tyne
- £75,026 - £83,957 a year
- Overtime
- Hybrid work
- Project management
- Presentation skills
- Leadership
- Annual leave
- Employee assistance programme
11d
Professional Services Consultant
Sage —Newcastle upon Tyne
- Hybrid work
- Human resources
- Communication skills
- Annual leave
Water Reform Programme Manager - Single Regulator
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £73,165 - £81,535 a year
- Part-time
- PMP
- Windows
- Business development
- Annual leave
- Sick pay
11d

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implementation specialist jobs near esh winning, dur

Technical Support Specialist

Eque2 -
Newcastle upon Tyne

Apply Now

Job details

Qualifications

Microsoft Windows Server
Customer service
SQL
Scripting
B2B
APIs
Web services
Communication skills

Full job description

Eque2 provides industry leading construction software to businesses across the UK and Ireland. Our solutions support everything from estimating and job costing to accounting, maintenance, and ERP helping companies work smarter and more efficiently.

We have a range of solutions that enable us to target all sizes of construction companies from c£1m t/o to c£1.5Bn t/o. All of the products are relatively complex with implementation ranging from 5 days to 100 days.

Following continued growth and recognition as a Great Place to Work for three consecutive years, we’re expanding our Support team.

The Role

We are seeking a customer‑focused and technically competent Technical Support Specialist to join our growing team. This hands-on role involves troubleshooting software issues, guiding customers through product functionality, and working closely with product and development teams to resolve bugs and improve the overall user experience. The successful person will be calm under pressure, methodical in their approach, and committed to delivering excellent support to our customers across the UK and Ireland.

You’ll thrive in this role if you enjoy problem solving, clear communication, and working in a collaborative environment where attention to detail matters.

Key responsibilities

Provide timely, professional support to customers via phone, email, and ticketing system, diagnosing and resolving software issues.
Record, prioritise and track customer incidents and requests through the CRM/ticketing tool, ensuring accurate documentation and follow-up.
Recreate and investigate reported issues, liaising with development and product teams to identify root causes and deliver fixes or workarounds.
Deliver remote training and product demonstrations to customers and internal stakeholders as required.
Contribute to and maintain the knowledge base, FAQs and user guides to improve self‑serve support resources.
Escalate complex or recurring issues appropriately and participate in post‑incident reviews to prevent recurrence.
Work with the support team to identify trends and provide data‑led recommendations to improve product reliability and customer satisfaction.
Occasionally attend customer sites or industry events to support onboarding and ensure successful product adoption.

Required skills and experience

Minimum 2 years’ experience in a software support or technical customer service role, ideally within B2B or SaaS environments.
Strong problem‑solving skills with the ability to investigate technical issues and communicate solutions clearly to non‑technical users.
Familiarity with Windows server and desktop environments; experience with SQL and basic scripting is desirable.
Experience using CRM and ticketing systems (e.g. Microsoft Dynamics, Zendesk, Freshdesk or similar).
Excellent verbal and written communication skills, with strong attention to detail.
Customer‑focused with the ability to manage competing priorities and meet SLAs.
Comfortable working as part of a team and collaborating with product, development, and account management colleagues.
Willingness to undertake occasional travel and out‑of‑hours support as required.

Desirable

Knowledge of construction or field service software is beneficial but not essential.
Relevant technical qualification (e.g. IT, computing, or industry certification).
Experience with cloud platforms and integrations (APIs, web services) advantageous.

This is an excellent opportunity to join a supportive, growing team with a focus on customer success and continuous improvement.

Eque2 is committed to equality of opportunity. We welcome applications from all suitably qualified persons regardless of background.

Apply Now

Refine Your Search

implementation specialist jobs in esh winning, dur

Technical Support Specialist

IS Specialist (Integrations)

Product Specialist - Theory Test Content

Security Solutions Specialist

Performance Lead

Integration Support Specialist

Support Specialist

Sage Intacct Implementation Specialist

Head of Business Intelligence

Biomedical Scientist/Specialist Biomedical Scientist

Change Manager

Specialist Biomedical Scientist

Business Development Specialist - Mandarin Speaking

Distribution Specialist (North England)

Senior Project Manager (Research Professional Futures)

Laboratory Technical Specialist

Systems Specialist

Organisation Design and Development Practitioner

Professional Services Consultant

Water Reform Programme Manager - Single Regulator

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