Req ID: 59783
Job Function: Business Services & Operations
Posting Start Date: 16/06/2026
Posting End Date: 25/06/2026
Division: UK Business
Job Location: GBR Newcastle - Gosfrth Pk Way
Advertised Salary: £28,426
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Job Req ID: 59783
Posting Date: 16/06/2026
Function: Business Services & Operations
Location: Newcastle upon Tyne - Gosforth
Salary: £28,426
About the role
As part of one of our Project Management Delivery Hubs, you’ll be working with some of our largest government customers and corporate brands across the UK and Ireland as part of a 400 strong global team. What we do matters to their customers and affects the everyday life’s of citizens in the UK and Ireland. You may be working as part of a wider team to help support or deliver projects for our customers or you may get the opportunity to deliver your own work orders from start to finish. Each of our projects and customers are unique, which means it’s an exciting place to learn new skills.
You will work alongside other similarly skilled individuals in a co-located team. You will be well supported by experienced project and programme managers day to day as well as developing you to reach your own career ambitions.
This role is based at our Newcastle-upon-Tyne - Gosforth office and requires full-time (5 days) onsite presence.
The successful candidate must be willing to undergo National Security Vetting, including Government Security Clearance (SC) and NPPV levels, which requires residency in the UK for a minimum of five years.
What you’ll be doing
Delivery – Delivery of work orders to the Project & Programme Management Team as directed, on projects (or individual work orders) of varying size and complexity. This may involve owning some work orders end-to-end (with a small to medium degree of risk) or delivering work orders or project support activities as part of a wider Programme or Project Team.
Organising - Organising and controlling delivery activities, under the direction of a Project or Programme Manager. Ensure deadlines are met and documents are updated accurately. Tracking and ensuring actions are completed.
Stakeholders – Maintain effective working relationships with stakeholders across BT and your customer, at an appropriate level.
Methodologies - Following and learning the necessary Programme & Project Management methodologies and processes to benefit now and in the future.
Tolerances - Delivering work to the necessary time, cost and quality constraints.
Risks and Issues - Managing risk and issues that are identified by managing a RAID log.
Resources - Booking and managing delivery resources. Where required, interface with 3rd party suppliers, which involves the agreement, planning, timelines and quality of deliverables.
Reporting & Governance - Providing status updates within BT and externally and contributing to Programme & Project governance.
Finances – Track work order costs where required. Ensure completed requests are effectively closed out for invoicing. Identify and manage changes to scope and cost.
Essential skills/experience
A proactive, positive mindset with a strong drive to succeed in a fast‑paced, often high‑pressure environment
A strong understanding of project management principles and what effective project delivery involves
Demonstrable experience of risk management, including identifying, assessing and mitigating risks
Ability to work effectively both independently and as part of a wider, collaborative team
Resilience and the ability to remain focused and productive when faced with challenges
Strong interpersonal and communication skills, with the ability to build relationships and rapport quickly
Confidence in engaging others through verbal, written and presentation-based communication
Highly organised, detail‑oriented, and able to manage multiple priorities effectively
Self‑motivated, with a proven ability to take ownership of responsibilities
Desirable skills/experience
Experience working in, or alongside, a project delivery environment
Working knowledge of project delivery methodologies and techniques
Experience of financial management, including tracking costs or budgets
Experience using AI tools, such as Copilot, to support productivity and delivery
Our package
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
Access to an online private GP 24/7 for you and your immediate family
Market-leading paid carers leave with up to 2 weeks off
Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
Discounted EE and BT products, including mobile and broadband
Market leading Pension scheme – 5% from you and 10% from us
Holiday purchase scheme
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
Ready to connect for good and help shape the future? .
BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.
BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.
Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.
We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.
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