Client services manager Work, Jobs in Evesham, Wor (with Salaries)

Client Excellence Lead
Griffiths Marshall Business Advisory —Gloucester
- £35,000 - £40,000 a year
- Full-time
- Analysis skills
- Organisational skills
- In-person
- Free parking
- Store discount
Quick apply
Franchise Support & Growth Manager - Education
Kip McGrath Education Centres UK Support Office —Gloucester
- £34,000 - £36,000 a year
- Full-time
- Hybrid work
- Social media management
- Microsoft Office
- Bachelor's degree
- Health & wellbeing programme
- Flexitime
Quick apply
13d
Personal Assistant
Thomas Franks Ltd —Hook Norton
- £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Work from home
- Employee assistance programme
Quick apply
12d
Sales Negotiator
Sheldon Bosley Knight —Stratford-upon-Avon
- £25,000 - £35,000 a year
- Full-time
- Sales
- Customer service
- Organisational skills
- Annual leave
- Referral programme
Quick apply
Receptionist
Top Banana —Alcester
- From £27,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
- Life insurance
Quick apply
4d
Business Development Manager - Smart Technologies
Commercial —Cheltenham
- £26,228 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
- Employee assistance programme
Quick apply
Customer Service Advisor
Kingswood Mobility Group —Droitwich
- £24,508 a year
- Overtime
- Customer service
- In-person
- Communication skills
- Health & wellbeing programme
- Referral programme
Quick apply
2d
Fleet Business Development Manager
Vertu Motors —Worcester
- £40,000 a year
- Full-time
- Sales
- Business development
- Communication skills
Quick apply
Project Coordinator
Lowe Rental Corporation —Cheltenham
- Microsoft Excel
- Software development
- Communication skills
Quick apply
Field Sales Representative - Worcester
Flatpay —Worcester
- £60,000 - £70,000 a year
- Full-time
- Sales
- No experience needed
- English
- Free parking
Quick apply
Field Sales Representative - Cheltenham
Flatpay —Cheltenham
- £60,000 - £70,000 a year
- Full-time
- Sales
- No experience needed
- English
- Free parking
Quick apply
Client Retention Manager
Vergo —Gloucester
- Microsoft Office
- Analysis skills
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
Project Manager
McCann Worldgroup Deutschland GmbH —Solihull
- Full-time
10d
Business Development Manager - Ref: N026
Nationwide Specialist Projects Limited —Kidderminster
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- AutoCAD
- Sales
- Customer service
- Health & wellbeing programme
- Employee assistance programme
Quick apply
Senior Client Manager - Medical
Warwick Nub News —Warwick
- £64,000 a year
- Administrative experience
- Medical terminology
- Communication skills
10d
Project Manager (Fixed-Term Contract)
RetrofitWorks —Chipping Norton
- £40,000 a year
- Weekend availability
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Work from home
Quick apply
Franchise Performance & Growth Manager - Education
Kip McGrath Education Centres —Gloucester
- £32,000 - £36,000 a year
- Full-time
- Hybrid work
- Social media management
- Microsoft Office
- Bachelor's degree
- Flexitime
- Work from home
Quick apply
13d
Territory Account Manager
Emixa —Solihull
- Hybrid work
- Sales
Quick apply
Event Key Account Manager (Maternity Cover)
Lowe Rental Corporation —Cheltenham
- Sales
- IT
- Communication skills
Quick apply
Customer Success Supervisor
Livity Life —Worcester
- £30,000 - £31,000 a year
- Computer literacy
- Microsoft Office
- Presentation skills
Quick apply
6d

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Client Excellence Lead

Griffiths Marshall Business Advisory
Gloucester

Quick apply

Job details

Full-time
£35,000 - £40,000 a year

Benefits

Free parking
Casual dress
Store discount
Employee discount

Qualifications

Analysis skills
Organisational skills
Payroll
Bookkeeping
Leadership
Communication skills
Time management

Full job description

As Client Excellence Lead you will play a critical role in shaping and executing the companies Client Excellence Strategy to make the client journey seamless and exceed client expectations.

Working closely with Head of Operations and Business Advisory, you will be responsible for the success of our operational delivery and client experience leading the Pod Support, Bookkeeping and Payroll teams to success. You will play a pivotal role in ensuring that we continue to adapt with new processes and systems; delivering training, having oversight of operational delivery and resolving any issues of how we operate, seeking out opportunities to simplify processes and production of management information.

Key Responsibilities and Accountabilities:

Client Journey Management: Oversee the entire client journey, identifying opportunities for improvement and ensuring consistency across all touchpoints.
Cross Department Collaboration: Work closely with other departments to ensure that all aspects of the client journey are aligned.
Team Leadership: Lead and mentor Pod Support, Bookkeeping and Payroll teams to ensure all members are aligned with the company’s Client Excellence goals and are equipped to deliver excellent and efficient service.
Work with Pod Leads to ensure smooth running of Pods.
Act as central point of contact for outsourced partners.
Oversight of operational delivery and addressing of issues identified. Work with individuals to ensure they are following procedures.
Rolling out and training processes, creating engaging content through different channels.
Play a proactive role in new systems and technology, overcoming challenges proactively and positively.
Working with the leadership team to understand strategic deliverables, supporting the success of adoption of new processes and systems.
Create and produce regular management information (MI) that will allow the Directors and team to make decisions based on facts.
Any other duties that are required by your line manager

Experience and skills

· Ability to work in a fast-paced environment with multiple initiatives with a can-do attitude;

· Possess strong interpersonal client service and communications skills (written and oral) are required, for both internal and client-facing matters;

· Strong personal drive for ensuring client success with a proactive focus;

· Must be capable of dealing confidently and professionally at the executive level with Clients;

· Strong background in a dynamic, problem solving, client service environment;

· Flexibility, integrity and creative analytical problem-solving skills;

· Ability to maturely lead and direct through challenges and escalated situations.

Solid written and verbal communication skills
Ability to be resourceful and proactive when issues arise
Excellent organisational skills
Multitasking and time-management skills, with the ability to prioritise tasks

Pay: £35,000.00-£40,000.00 per year

Benefits:

Casual dress
Employee discount
Free parking
Store discount

Work Location: In person

Quick apply

Refine Your Search

client services manager jobs in evesham, wor

Client Excellence Lead

Franchise Support & Growth Manager - Education

Personal Assistant

Sales Negotiator

Receptionist

Business Development Manager - Smart Technologies

Customer Service Advisor

Fleet Business Development Manager

Project Coordinator

Field Sales Representative - Worcester

Field Sales Representative - Cheltenham

Client Retention Manager

Project Manager

Business Development Manager - Ref: N026

Senior Client Manager - Medical

Project Manager (Fixed-Term Contract)

Franchise Performance & Growth Manager - Education

Territory Account Manager

Event Key Account Manager (Maternity Cover)

Customer Success Supervisor

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