Customer experience representative Work, Jobs in Evesham, Wor (with Salaries)

Customer Services Executive
Robert Welch Designs —Evesham
- Overtime
- Hybrid work
- Microsoft Outlook
- Customer service
- English
- Free parking
- Work from home
Quick apply
5d
Customer Services Executive - weekend
Robert Welch Designs —Evesham
- Overtime
- Microsoft Outlook
- Customer service
- Travel
- Work from home
- Employee discount
Quick apply
5d
Customer Success Advisor
Mears Group —Evesham
- Up to £30,000 a year
- Monday to Friday
- Communication skills
- Annual leave
- Employee discount
Customer Experience Representative
CloudClevr —Cheltenham
- Organisational skills
Brand Ambassador
REL Field Marketing —Evesham
- £12.71 an hour
- Part-time
- Sales
- Customer service
- Merchandising
- Employee discount
- Life insurance
Quick apply
6d
Memorial Advisor
WesterleighGroup —Pershore
- From £26,842 a year
- Weekend availability
- Sales
- IT
- Free parking
- Employee discount
14h
Customer Experience Representative
LegalAndGeneral —Solihull
- £24,720 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Employee discount
Quick apply
4d
Administrative Support Officer
Civic Recruitment Limited —Redditch
- £16.51 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
10d
Business Development Manager (Digital Forensics)
CCL Solutions Group Ltd —Stratford-upon-Avon
- Full-time
- Hybrid work
- CRM software
- Sales
- Business development
- Health & wellbeing programme
- Work from home
Quick apply
11d
Customer Experience Representative
Legal & General Investment Management —Solihull
- £24,720 a year
- Hybrid work
- Customer service
- Communication skills
- Employee discount
4d
Labourer
Geometric Manufacturing Ltd —Tewkesbury
- £12.71 an hour
- Part-time
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
12d
Field Sales Representative - Worcester
Flatpay —Worcester
- £60,000 - £70,000 a year
- Full-time
- Sales
- No experience needed
- English
- Free parking
Quick apply
Sales Representative (Full Time) Damp Proofing
Nordic Damp Proofing —Cheltenham
- From £50,000 a year
- Full-time
- Sales
- Customer service
- Presentation skills
Quick apply
Assembly Fitter
Geometric Manufacturing Ltd —Tewkesbury
- £13.30 an hour
- Part-time
- Leadership
- Mechanical knowledge
- Free parking
- Health & wellbeing programme
Quick apply
7d
Risk & Compliance Manager (FCA)
Automotive Compliance Ltd —Gloucester
- £37,500 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Life insurance
Quick apply
13d
Area Sales & Marketing Co-ordinator
Young's- Cotswolds and Oxfordshire —Moreton-In-Marsh
- Up to £35,000 a year
- Part-time
- Hospitality
- Project management
- Travel
- Employee discount
Quick apply
4d
Customer Support Representative
Avensys UK Ltd —Kidderminster
- £26,000 a year
- Full-time
- Customer service
- Computer literacy
- Communication skills
- Annual leave
- Sick pay
10d
Technical Customer Service Specialist
fasthosts —Gloucester
- £27,250 a year
- Weekend availability
- Customer service
- Analysis skills
- Communication skills
- Free parking
- Annual leave
Quick apply
14h
Field Sales Representative - Cheltenham
Flatpay —Cheltenham
- £60,000 - £70,000 a year
- Full-time
- Sales
- No experience needed
- English
- Free parking
Quick apply
Housing Assistant
Pinnacle Group —Donnington
- £26,227.50 a year
- Monday to Friday
- Customer service
- Administrative experience
- Travel
- Annual leave
- Employee assistance programme
Quick apply
13d

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customer experience representative jobs near evesham, wor

Customer Services Executive

Robert Welch Designs
Evesham

Quick apply

Job details

Full-time
5 days ago

Benefits

Free parking
Company pension
Work from home
Employee discount
Paid volunteer time
Life insurance
Sick pay
On-site parking

Qualifications

Microsoft Outlook
Customer service
NetSuite
English
Computer skills
Phone etiquette
Communication skills

Full job description

Customer Services Executive

Robert Welch Designs is known for exceptional design, quality, and functionality. The family-run company is an international brand with an extensive range of award-winning kitchen knives and utensils, cutlery and other tableware.

Based: Evesham, Vale Business Park.

Hours: 37.5 hours – Monday to Friday, 9:30am to 5:30pm

Hybrid working pattern: our current in-office day is a Wednesday.

Two days a week at peak trading

Additional office attendance will be required for training purposes, as needed.

Outline:

You will primarily champion the needs of our customers within Robert Welch. You will have excellent communication skills (written and verbal) and the ability to build strong customer relationships instantly via all channels of communication.

You will be required to maintain the delivery of a world-class customer service to our customers, ensuring speed and quality in every interaction. You will strive to maintain good relationships with existing clients, gaining repeat business wherever possible. We want our team members to be empowered to go above and beyond, exceeding customer expectations. From time to time, and as directed by your line manager, you will be required to support other customer service representatives within the business.

General Telephone Reception

· Call answering, handling telephone orders, and call forwarding

Daily Key Activities

Handling high volumes of end user enquiries via all channels of communication
Provide product aftercare, purchasing advice, and sales support
Resolving queries & questions for all of your allocated inboxes in both Re:Amaze and Outlook with speed and accuracy, using clear and accurate communication skills within the allotted SLA
Resolving courier issues, liaising with our courier provider GFS on behalf of customers
Respond daily to all FeeFo & Trustpilot reviews
Action Shopify Fallback emails
Action Shopify Fraud Alert emails
Action Amazon enquires within the SLA
Action Retail Mail Order & Website Refunds
Action Age Verification throughout the day
Cover live chat
Order entry, checking stock status, and taking telephone payments
Monitor ‘on hold’ status orders in NetSuite
Monitor & action RMA returns in NetSuite
Monitor Age Checked pending customers in NetSuite

Customer complaint resolution

Timely resolution of complaints & customer issues
Escalation of service product fault issues as needed
Logging & reporting complaints

Monitoring & resolving e commerce and website issues

Improving customer journey and conversions by feeding key improvement to the e-Commerce Team

Liaising with other internal departments

Liaising with the Stock Control Team
Resolving stock issues and queries on behalf of customers
Resolving customer product issues
Escalating potential quality issues with the Manager of Quality Control
Liaising with e-Commerce Team Raise any potential issue that may impact the customer experience with the relevant department
Regular communication with Accounts & the wider Warehouse Team

You may be required to undertake additional duties across the business from time to time. There may also be occasions where you are asked to work from an alternative location, and or alternative days including weekends, as required by business needs.

Knowledge, Skills & Experience

Candidates should have at least 5 years’ experience in a similar role
Passionate and enthusiastic about delivering world class customer service
Computer skills and knowledge, ability to grasp new processes quickly
Strong communication and influencing skills
Proactive approach to servicing customers, ability to build relationships via all channels of communication
Capable to work well under pressure
Proven experience of complaint resolution
Highly organised and accurate with a logical mindset with an excellent attention to detail

Additional Requirements

During peak times you will be asked to work additional hours to help support the additional workload. You may be required to attend occasional product training sessions. Paid overtime or, time in lieu will be given for any overtime worked during busy periods.

To Apply: Please send your up-to-date CV and covering letter detailing your current salary to us

Benefits:

Company pension
Employee discount
Free parking
Life insurance
On-site parking
Paid volunteer time
Sick pay
Work from home

Work Location: Hybrid remote in Evesham WR11 1JW

Quick apply

Refine Your Search

customer experience representative jobs in evesham, wor

Customer Services Executive

Customer Services Executive - weekend

Customer Success Advisor

Customer Experience Representative

Brand Ambassador

Memorial Advisor

Customer Experience Representative

Administrative Support Officer

Business Development Manager (Digital Forensics)

Customer Experience Representative

Labourer

Field Sales Representative - Worcester

Sales Representative (Full Time) Damp Proofing

Assembly Fitter

Risk & Compliance Manager (FCA)

Area Sales & Marketing Co-ordinator

Customer Support Representative

Technical Customer Service Specialist

Field Sales Representative - Cheltenham

Housing Assistant

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