Fellow Work, Jobs in Ewhurst, Sry (with Salaries)

Guest Experience Specialist (UK)
ATR Safari —Guildford
- £32,000 - £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Travel
- Hotel experience
- Free parking
- Sick pay
Quick apply
5d
Background Screening & Vetting Associate
PeopleCheck Ltd —Richmond upon Thames
- From £28,860 a year
- Full-time
- Hybrid work
- Writing skills
- English
- Research
- Sick pay
Quick apply
Sales representatives (entry level)
1of1 Marketing —Staines-upon-Thames
- £350 - £550 a week
- Full-time
- Customer service
- No experience needed
- In-person
- Free parking
- Flexitime
Quick apply
9d
Graphic & Motion Designer
ELMOgroup —Horsham
- £42,000 - £48,000 a year
- Hybrid work
- AI
- Employee assistance programme
- Employee discount
Knowledge Exchange Fellow
University of Surrey —Guildford
- £37,694 - £46,049 a year
- Full-time
- Hybrid work
- Doctoral degree
- University
- Psychology
- Relocation assistance
14d
Barista - Store# 12293, BURPHAM - SAINSBURY'
Starbucks —Burpham
- Weekend availability
- Customer service
- Cleaning
- Store discount
- Employee assistance programme
Barista - Store# 52384, Fleet - Cove Road
Starbucks —Fleet
- Weekend availability
- Customer service
- Cleaning
- Store discount
- Employee assistance programme
Guest Services Assistant
Coworth Park —Ascot
- Customer service
- Hotel
- Communication skills
- Referral programme
Future Skills Research Fellow - Qualitative
Kingston University —Kingston upon Thames
- £45,025 - £48,820 a year
- Call to connect
- Doctoral degree
- University
- Education
14d
Barista - Store# 12257, FARNHAM-SAINSBURY,WA
Starbucks —Farnham
- Weekend availability
- Customer service
- Cleaning
- Store discount
- Employee assistance programme
Barista - Store# 18363, Liphook - A3 Northbound
Starbucks —Liphook
- Weekend availability
- Customer service
- Cleaning
- Store discount
- Employee assistance programme
Finance Trustee - Citizens Advice West Sussex (CAWS)
Citizens Advice in West Sussex (CAWS) —Horsham
- Part-time
11d
Part Time Medical Officer (Dr)
Capita —Woking
- £37,088.24 - £82,400.00 a year
- Part-time
- Computer literacy
- Organisational skills
- Communication skills
- Employee discount
Barista - Store# 12310, EAST GRINSTEAD - SAI
Starbucks —East Grinstead
- Weekend availability
- Customer service
- Cleaning
- Store discount
- Employee assistance programme
Barista - Store# 12525, SAINSBURY-HAYWARDS H
Starbucks —Haywards Heath
- Weekend availability
- Customer service
- Cleaning
- Store discount
- Employee assistance programme
Clinical Coder
Horder Healthcare —East Grinstead
- Up to £30,517.50 a year
- Part-time
- Anatomy knowledge
- Presentation skills
- Medical terminology
3d
Customer Experience and Quality Lead
Healthcare Partners Ltd —Guildford
- £41,956 - £50,524 a year
- Full-time
- Continuous improvement
- Travel
- Communication skills
2d
Study Skills Tutor ASC and SpLD
A Space To Thrive Ltd —Brighton and Hove
- £38 - £43 an hour
- Full-time
- Hybrid work
- Computer literacy
- University
- Bachelor's degree
Quick apply
Barista - Store# 12229, STAINES - SAINSBURY'
Starbucks —Staines-upon-Thames
- Weekend availability
- Customer service
- Cleaning
- Store discount
- Employee assistance programme
Groundworks Apprenticeship - Heathrow Shared Apprenticeship Scheme
HeathrowAcademy —Hounslow
- 8 hour shift
- Construction experience
- In-person
- Communication skills

I want to receive the latest job alerts for fellow in ewhurst, sry

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Guest Experience Specialist (UK)

ATR Safari
Guildford

Quick apply

Job details

Full-time
£32,000 - £35,000 a year
5 days ago

Benefits

Free parking
Casual dress
Cycle to work scheme
Company pension
Sick pay
On-site parking

Qualifications

CRM software
Travel arrangements
Guest relations
Stakeholder liaison
GCSE
Complaint handling
Hotel experience

Full job description

Role Summary

ATR Safari is looking for a pragmatic and customer-focused Guest Experience (GX) Specialist to join our post-sale team. This role owns the guest journey from confirmed booking through to departure — making sure every itinerary, document and detail is correct, that guests feel looked after in the run-up to travel, and that any issue along the way is picked up quickly and handled well. You'll work closely with Sales, Suppliers, and fellow GX colleagues to keep bookings accurate and guests confident and excited about their trip.

Key Responsibilities

Booking Accuracy & Documentation

● Ensure guest bookings are fully and accurately documented, with confirmations, itineraries, and travel details (such as names, flights, and dates) consistent across all relevant paperwork

● Support the sales team with data entry and documentation during the booking process

Booking Amendments

● Manage changes to confirmed bookings as guest requirements evolve, keeping all relevant systems and documentation fully up to date

Pre-Travel Guest Support & Enhancements

● Proactively identify opportunities to enhance a guest's trip, such as additional activities or experiences

● Act as a guest's main point of contact in the run-up to travel, providing clear, practical, and timely support on logistics and travel requirements

Feedback & Complaints

● Own the guest feedback loop, sharing insights with Sales and suppliers and closing the loop with guests

● Escalate more serious issues to the Head of Guest Experience and support their resolution

Systems & Records

● Maintain accurate, up-to-date records of guest communications and interactions across relevant systems

Team Cover & On-Call

● Provide cover for colleagues during periods of leave, ensuring continuity of guest support

● Participate in an on-call rota to provide customer travel support outside office hours as needed, currently approx. once every 2 months

Requirements

● A pragmatic, organised, and customer-focused approach to work

● Strong attention to detail, particularly when checking documents such as passports, tickets, and itineraries

● Confident communicator via email and phone, with customers, suppliers, and internal stakeholders

● Comfortable managing multiple bookings and guest queries simultaneously

● Experience with CRM/support systems (e.g., HubSpot) or a willingness to learn quickly

● Flexible to provide occasional weekend on-call support

● Genuine interest in conservation travel, safari, and the natural world

What We Offer

● Hybrid working arrangement

● Structured onboarding and training in our guest experience systems and processes

● Growth path opportunities in several departments of the company

● Exposure to the end-to-end safari guest journey, from booking to travel

● Travel industry discounts and familiarisation trip opportunities

● To be part of a very experienced, knowledgeable and collaborative team

How to Apply

Please submit your CV and a short covering note to career, outlining your interest in travel and any relevant experience supporting customers through a booking or travel journey to [email protected]

Pay: £32,000.00-£35,000.00 per year

Benefits:

Casual dress
Company pension
Cycle to work scheme
Free parking
On-site parking
Sick pay

Work Location: Hybrid remote in Guildford GU5 9BU

Quick apply

Refine Your Search

fellow jobs in ewhurst, sry

Guest Experience Specialist (UK)

Background Screening & Vetting Associate

Sales representatives (entry level)

Graphic & Motion Designer

Knowledge Exchange Fellow

Barista - Store# 12293, BURPHAM - SAINSBURY'

Barista - Store# 52384, Fleet - Cove Road

Guest Services Assistant

Future Skills Research Fellow - Qualitative

Barista - Store# 12257, FARNHAM-SAINSBURY,WA

Barista - Store# 18363, Liphook - A3 Northbound

Finance Trustee - Citizens Advice West Sussex (CAWS)

Part Time Medical Officer (Dr)

Barista - Store# 12310, EAST GRINSTEAD - SAI

Barista - Store# 12525, SAINSBURY-HAYWARDS H

Clinical Coder

Customer Experience and Quality Lead

Study Skills Tutor ASC and SpLD

Barista - Store# 12229, STAINES - SAINSBURY'

Groundworks Apprenticeship - Heathrow Shared Apprenticeship Scheme

I want to receive the latest job alerts for fellow in ewhurst, sry

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected