Case handler / Work, Jobs in Ewloe, Fln (with Salaries)

Complaints Handler - 12 month FTC
Chetwood Bank —Wrexham
- £29,870 a year
- Full-time
- Hybrid work
- Analysis skills
- Financial services
- Communication skills
Quick apply
Personal Injury Claims Handler
Proximo legal services —Chester
- From £25,000 a year
- Full-time
- Microsoft Word
- English
- Microsoft Office
- Free parking
Quick apply
Counter Fraud Motor Claims Handler
The Granite Group —Liverpool
- £26,350 - £34,800 a year
- Full-time
- Hybrid work
- Organisational skills
- Negotiation
- Flexible schedule
Quick apply
Counter Fraud Claims Handler
The Granite Group —Liverpool
- £26,350 - £34,800 a year
- Full-time
- Hybrid work
- Organisational skills
- Negotiation
- Flexible schedule
Quick apply
Motor Claims Handler CH3
Keoghs —Liverpool
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Mentoring
- Employee discount
Quick apply
New Build Conveyancer / Case Handler
PLS Solicitors —Liverpool
- Up to £30,000 a year
- Full-time
- Hybrid work
- Communication skills
- Work from home
- Employee assistance programme
Litigated Motor Recoveries Claims Handler
Keoghs —Liverpool
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Time management
- Employee discount
Quick apply
Credit Hire Claims Handler
The Granite Group —Liverpool
- £30,295 - £35,271 a year
- Full-time
- Hybrid work
- Communication skills
- Negotiation
- Flexible schedule
Quick apply
Fast Track File Handler - EL/PL
Keoghs —Liverpool
- Full-time
- Hybrid work
- IT
- Communication skills
- Employee discount
Quick apply
Credit Hire Handler
The Granite Group —Liverpool
- £30,295 - £35,271 a year
- Full-time
- Hybrid work
- Communication skills
- Negotiation
- Flexible schedule
Quick apply
8d
Family Legal Assistant
Paul Crowley & Co Solicitors —Liverpool
- Hybrid work
- No degree
- IT
- Communication skills
- Free parking
Quick apply
Small Claims Track File Handler
Keoghs —Liverpool
- Full-time
- Hybrid work
- Communication skills
- Employee discount
Quick apply
3d
Local Government Paralegal
Weightmans —Liverpool
- Full-time
- IT
- Communication skills
- Time management
Motor Claims Handler
Keoghs —Liverpool
- Full-time
- Hybrid work
- IT
- Communication skills
- Negotiation
- Employee discount
Quick apply
Claims Handler CH1
Keoghs —Liverpool
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Employee discount
Quick apply
3d
Multi Track File Handler
Keoghs —Liverpool
- Full-time
- Hybrid work
- Analysis skills
- IT
- Communication skills
- Employee discount
Quick apply
EL/PL Litigation Executive
Keoghs —Liverpool
- Full-time
- Hybrid work
- Analysis skills
- IT
- Communication skills
- Employee discount
Quick apply
Technical Mitigation Handler
The Granite Group —Liverpool
- £35,271 - £41,556 a year
- Full-time
- Hybrid work
- Communication skills
- Flexible schedule
Quick apply
1d
Clinical Negligence Paralegal
Weightmans —Liverpool
- Full-time
- Organisational skills
- Communication skills
- Time management
Claims Handler – EL & PL
Keoghs —Liverpool
- Full-time
- Hybrid work
- Customer service
- Supervising experience
- Organisational skills
- Employee discount
Quick apply

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Complaints Handler - 12 month FTC

Chetwood Bank -
Wrexham

Quick apply

Job details

Full-time
£29,870 a year

Benefits

Private dental insurance
Company pension

Qualifications

GCSE
Complaint handling
Analysis skills
Financial services
Communication skills
A Level

Full job description

Description

This is a 12 Month Fixed Term Contract
As a Complaints Handler, you will play a key role in delivering fair, timely, and customer-focused complaint resolutions while ensuring full compliance with FCA regulations and industry standards. You will investigate each case thoroughly by gathering evidence, engaging with customers and internal stakeholders. Beyond resolving individual complaints, you will contribute to continuous improvement by identifying trends and recommending enhancements to products, services and customer journeys. You will also manage complaints from initial receipt through to final resolution and help identify opportunities to improve the overall customer experience and complaint handling process.

Key Responsibilities

Manage customer complaints from initial contact through to resolution, conducting thorough investigations and ensuring all cases are handled fairly, efficiently, and in line with FCA regulations.
Apply sound judgement and effective problem-solving skills to assess information, determine appropriate outcomes.
Maintain accurate and up-to-date complaint records within the CRM system, ensuring compliance with record-keeping standards and regulatory requirements.
Identify root causes, analyse complaint trends, and recommend improvements to processes, systems and controls.
Review and respond to Financial Ombudsman Service (FOS) referrals, preparing comprehensive evidence packs and supporting documentation within agreed timescales.

Skills, Knowledge & Expertise

Recent experience handling customer complaints and complex cases within a regulated financial services environment.
Strong knowledge of financial products, including credit cards, consumer loans, savings accounts, and mortgages is advantageous.
Excellent written and verbal communication skills, with the ability to demonstrate empathy, build rapport, and deliver positive customer outcomes.
Strong analytical and problem solving skills, experience handling customer data and the ability to support vulnerable customers.
Knowledge of fraud investigations, collections processes, and Financial Ombudsman Service (FOS) cases is advantageous.
Minimum qualification of A-Levels (or equivalent), including GCSE English and Maths (Grade C/4 or above).

Job Benefits

Competitive salary
25 days holiday PLUS your BIRTHDAY off
Pension contribution with Royal London
Life Assurance
Private medical, dental and optical health insurance with Axa
Hybrid working
Free breakfast available

About Chetwood Bank

We’re a UK-based digital bank dedicated to getting the basics right and offering straightforward savings and mortgages

Data Protection

We anticipate that we will retain your data as part of the recruitment process for no longer than is necessary for the purpose for which it was collected unless we have sought your consent to keep your data for future suitable job vacancies.

Cifas
The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [https://www.cifas.org.uk/fpn].

Chetwood Bank does not accept speculative or unsolicited CVs from Recruitment Agencies. Any unsolicited CVs received will be treated as the property of Chetwood Bank and Terms & Conditions associated with the use of such CVs will be considered null and void.

Quick apply

Refine Your Search

case handler / jobs in ewloe, fln

Complaints Handler - 12 month FTC

Personal Injury Claims Handler

Counter Fraud Motor Claims Handler

Counter Fraud Claims Handler

Motor Claims Handler CH3

New Build Conveyancer / Case Handler

Litigated Motor Recoveries Claims Handler

Credit Hire Claims Handler

Fast Track File Handler - EL/PL

Credit Hire Handler

Family Legal Assistant

Small Claims Track File Handler

Local Government Paralegal

Motor Claims Handler

Claims Handler CH1

Multi Track File Handler

EL/PL Litigation Executive

Technical Mitigation Handler

Clinical Negligence Paralegal

Claims Handler – EL & PL

I want to receive the latest job alerts for case handler / in ewloe, fln

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