Service manager automotive Work, Jobs in Exeter, Devon (with Salaries)

Aftersales Area Manager - Automobile (Southwest)
Honda —Exeter
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Excel
- English
- Flexitime
- Work from home
General Manager
Marshall Motor Group —Exeter
- Monday to Friday
- Leadership
- Annual leave
- Employee discount
Quick apply
Branch Manager | Power the Team. Drive the Business
Motor Parts Direct —Honiton
- Full-time
- CRM software
- Sales
- Customer service
- Employee discount
Quick apply
Marketing Co-Ordinator - Exeter
City West Country Ltd —Exeter
- Up to £28,500 a year
- Call to connect
- Project management
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
9d
Van Sales Support
City West Country Ltd —Exeter
- Up to £31,500 a year
- Call to connect
- Sales
- Microsoft Office
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
HR Advisor - Exeter
City West Country Ltd —Exeter
- Up to £35,000 a year
- Full-time
- Driving
- Human resources
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
5d
Software Team Manager
Keysight Technologies, Inc. —Paignton
- Part-time
- Remote
- Analysis skills
- C++
- Project management
4d
Parts Advisor - Toyota
Snows Group —Exeter
- £27,000 - £36,000 a year
- Full-time
- Employee assistance programme
- Referral programme
Sales Consultant (PC) - Mercedes-Benz Exeter
City West Country Ltd —Exeter
- Up to £39,990.67 a year
- Weekend availability
- Sales
- Administrative experience
- Employee assistance programme
- Employee discount
Quick apply
2d
Van Technician - Mercedes-Benz of Exeter
City West Country Ltd —Exeter
- Up to £50,000 a year
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
4d
Warehouse Operative - Exeter (Part Time )
MSX - TPS —Exeter
- Part-time
- Customer service
- Computer literacy
- Communication skills
Quick apply
Experienced Vehicle Technician / Mechanic (No Weekends & Competitive Salary)
MECA Car Services —Exeter
- £30,000 - £36,000 a year
- Full-time
- Maintenance
- Power tools
- In-person
- Free parking
Quick apply
Graduate Quantity Surveyor - Exeter
AECOM —Exeter
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- Communication skills
Parts Sales Executive - Exeter
MSX - TPS —Exeter
- Full-time
- Microsoft Excel
- Customer service
- Communication skills
Quick apply
5d
Technician (PC) - Paignton
City West Country Ltd —Paignton
- Up to £37,212 a year
- Call to connect
- Employee assistance programme
- Employee discount
Quick apply
Driver/Warehouse Operative
Ferraris Piston Service Ltd —Exeter
Quick apply

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Aftersales Area Manager - Automobile (Southwest)

Honda -
Exeter

Apply Now

Job details

Full-time

Benefits

Flexitime
Work from home

Qualifications

Microsoft Powerpoint
Microsoft Excel
English
Microsoft Office
Analysis skills
Communication skills
Negotiation
Time management

Full job description

Date: 20 Jun 2026

Location: Exeter, GB

Company: Honda Motor Europe Ltd

At Honda we embrace inclusion in our various policies, so whilst our contracts state that the hours are as required to fulfil the role with a minimum of 35 hours per week, we offer flexibility for when you work. The regular office hours are 08:00 – 16:00 Monday to Thursday with a half hour lunch break & 08:00 – 13:00 on a Friday. However, we offer flexibility of when you work with our daily flex-time start of between 07:00 and 11:00 providing that there is no business requirement.

Whilst there is no contractual right to work from home, the flexibility we offer is that you can request to work from home 2 days per week, again providing there is no business requirement to attend the office.

Role:
Reporting to the Automobile Aftersales Section Manager, the Aftersales Area Manager is a field-based role responsible for the achievement of customer satisfaction, customer retention and part sales objectives. The role holder will work closely with respective retailers to implement Aftersales operational best practice, leading to business and profit growth for the Honda Automotive (HME-UK) Retailer Network.

Understanding the retailer opportunity and current performance is of utmost importance in developing clear dealer development plans which should exceed both our customers’ needs and deliver the business area objectives. The role holder is responsible for the delivery of all defined Aftersales business targets, through the implementation of the Aftersales operational programmes and standards, these targets include; Parts, Customer Satisfaction, and Retention products.

This area will cover: Bath, Exeter, Poole, Christchurch, Dorchester, Yeovil, Salisbury, Taunton, Truro, Plymouth, Devon, Bristol, Cardiff.

Main Responsibilities:
Dealer management

Act as the key after sales interface between Honda and the retailers, building strong, supportive relationships in order to drive commercial results.
Agree targets and development plans with retailers, monitor progress and provide guidance to ensure delivery in line with national / area targets.
Identify and meet training needs, either directly or through Retailer Development, to maximise commercial performance and promote brand image.
Work with Retail Development and Sales colleagues to assess candidate prospects for potential retailers, providing local after sales expertise to maximise commercial performance and minimise risk within the retailer network.
Analysis and Achievement of parts, retention products, eVHC (Electronic health check) and PM (Periodic Maintenance) visit targets, with the implementation of countermeasures where required.
Implementation of Honda eVHC into selected retailers, to maximise dealer upsell opportunities and implement best practices.
Agree and implement measurable improvement plans with the Senior Dealership Management Team, using TQM (Total Quality Management) processes.
Implementation and management of Aftersales Development Programme from start to conclusion – AM360
Ensure full Retailer adherence to all Aftersales Franchise Standards and Business Terms

Analysis and reporting:

Carry out detailed retailer performance analysis and reporting to keep senior managers informed and to contribute appropriate recommendations that will improve business results.
Use composite data and local market information to build a strong understanding of current performance, pre-empting and minimising negative impacts on Honda’s After Sales performance.
Requirement to submit bi-weekly forecasts versus set objectives and flexibility to respond to ad hoc reporting requests.
Analysis and Achievement of aftersales CSI (Customer Satisfaction Index) Overall Satisfaction scores, with the implementation of countermeasures where required.

Internal Relationships

Build and maintain relationships with colleagues around the business in order to be aware of relevant issues and opportunities.

Customer service

May act as a point of escalation for customer problems in order to resolve issues and improve the customer experience

Qualifications, skills and experience:
Required

Experience in an automotive aftersales environment.
High level of commercial interest is required, as role requires hands-on support of commercial business.
Good knowledge of MS Office skills (especially Excel and PowerPoint).
Good English skills are required (written & spoken) for international communications.
Good communication and negotiation skills.
Good time management skills and a flexible approach to work prioritisation and scheduling
Well organized and analytical skills to think effectively in a cross-functional manner.

Desired

A wide understanding of the Honda organisation and knowledge of the external market.
Experience in Dealer service/workshop environment.

Honda is committed to the principle of equal opportunity in the workplace for all employees, temporary workers, contractors, applicants and visitors. Honda also encourages respect for the individual differences and talents of others while making full use of one's own abilities, based on Honda's philosophy of respect for the individual.

At Honda, we value and celebrate diversity and are committed to being a fair, non-discriminatory company that promotes and welcomes the uniqueness and differences of people around the world. We recognise that a diverse workforce allows for different ideas and perspectives, and we encourage everyone to share them. We strive to foster a culture of belonging that is consistent with Honda's core values and lived out in the way we work and respect each other. For us at Honda, diversifying our workforce means increasing its overall strength by providing people with equal opportunities - regardless of personal characteristics or previous careers.

This commitment flows directly from the Honda philosophy and the belief that we are all working towards a common goal. Honda recruits, hires, trains and promotes the most qualified/experienced individuals at all levels without regard to race, origin, religion or belief, gender, sexual orientation, age, disability or any other protected characteristic.

Job Segment: Manager, Franchise, Temporary, Work from Home, Quality Manager, Management, Retail, Contract, Quality

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Refine Your Search

service manager automotive jobs in exeter, devon

Aftersales Area Manager - Automobile (Southwest)

General Manager

Branch Manager | Power the Team. Drive the Business

Marketing Co-Ordinator - Exeter

Van Sales Support

HR Advisor - Exeter

Software Team Manager

Parts Advisor - Toyota

Sales Consultant (PC) - Mercedes-Benz Exeter

Van Technician - Mercedes-Benz of Exeter

Warehouse Operative - Exeter (Part Time )

Experienced Vehicle Technician / Mechanic (No Weekends & Competitive Salary)

Graduate Quantity Surveyor - Exeter

Parts Sales Executive - Exeter

Technician (PC) - Paignton

Driver/Warehouse Operative

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