Service delivery manager Work, Jobs in Eynsham, Oxf (with Salaries)

Service Delivery Manager
Drain Doctor —Brackley
- £44,000 - £46,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Free parking
- Life insurance
Quick apply
8d
Business Development Manager - Winchester, Eastleigh & Southampton
Savona Foodservice —Kidlington
- £38,000 - £40,000 a year
- Full-time
- Hybrid work
- Hospitality
- Sales
- Salesforce
- Life insurance
Quick apply
8d
Postperson with Driving
Royal Mail Group —Kidlington
- Full-time
- Employee discount
Relief Delivery Driver
Milk & More —Oxford
- £34,264.52 a year
- Full-time
- Heavy lifting
- Driving
- In-person
- Free parking
- Annual leave
Quick apply
12d
Operations Manager - Bershka Oxford
INDITEX —Oxford
- Full-time
- Employee discount
Quick apply
2d
Service Manager – Network Management
Swindon Borough Council —Swindon
- £64,614 a year
- Full-time
- English
- Travel
Quick apply
12d
Housing First Service Manager
Homeless Oxfordshire —Oxford
- £40,556 a year
- Full-time
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
1d
Admissions Manager
Oxford School of English —Oxford
- £34,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
7d
Residence Manager
UPP Ltd —Oxford
- £39,702 a year
- Nights as needed
- Team management
- IT
- Communication skills
- Annual leave
- Employee discount
Assistant Manager - Operations
Charlie Hamper Ltd —Woodstock
- £32,000 - £36,000 a year
- Full-time
- Hospitality
- Food service
- Organisational skills
- Employee discount
Quick apply
10d
Transaction Manager
Waylands Automotive —Kidlington
- Up to £60,000 a year
- Weekend availability
- Basic maths
- Financial services
- In-person
- Life insurance
Quick apply
2d
Parcel Delivery Driver
Royal Mail Group —Witney
- Part-time
- Employee discount
ECC Operations Manager
Nationwide Building Society —Swindon
- £64,000 - £70,000 a year
- Full-time
- IT
5d
Shift Manager
Greggs —Witney
- £14 an hour
- Supervising experience
- Employee discount
Quick apply
Senior Manager - Customer Vulnerability
Nationwide Building Society —Swindon
- From £75,000 a year
- Full-time
- Presentation skills
- Banking
13d
Specialist Delivery Manager
National Trust —Swindon
- £54,639 a year
- Full-time
- Travel
- Communication skills
- Negotiation
- Free parking
- Employee assistance programme
10d
Hospitality Events Manager
The Kitchen & Co —Brize Norton and Shilton
- £35,000 a year
- Weekend availability
- Hospitality
- Organisational skills
- In-person
- Free parking
- Annual leave
Quick apply
2d
Assistant Team Manager
OXFORDSHIRE COUNTY COUNCIL —Oxford
- £47,420 - £53,460 a year
- Part-time
- Annual leave
- Employee assistance programme
19h
Estates Services Manager, Milton Park, Oxford, UK
CBRE —Oxford
- Full-time
- Banking
8d
Head of Transactional Service Centre (Secondment/Fixed Term Contract)
Thames Valley Police —Kidlington
- £71,429 a year
- Full-time
- Hybrid work
- Driving
- Leadership
- Annual leave
- Employee discount
17h

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Service Delivery Manager

Drain Doctor -
Brackley

Quick apply

Job details

Permanent | Full-time
£44,000 - £46,000 a year
8 days ago

Benefits

Free parking
Free flu jabs
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Referral programme
On-site parking

Qualifications

Driving Licence
Customer service
Microsoft Office
Relationship management
IT
Customer support
Leadership
Communication skills

Full job description

PURPOSE OF THE ROLE

The Service Delivery Manager is responsible for the effective management of the company’s key and national accounts. This includes overseeing service delivery, maintaining strong client relationships, and leading a team of Key Account Administrators to ensure performance against agreed KPIs.

In addition, the role is responsible for managing the day-to-day operation of the call centre, ensuring customer enquiries are responded to promptly and effectively, and converted into work for the franchise network or corporate locations where appropriate.

KEY RESPONSIBILITIES

Leadership & Account Management

Line manage and support the Key Account Administration team.
Maintain strong and effective communication with a portfolio of Key Accounts.
Take ownership of national and key account contracts, ensuring work allocation, management, and delivery meet agreed KPIs.
Manage escalations, complaints, and service issues, ensuring timely resolution and continuous improvement.
Oversee contract renewals and ongoing account performance.
Oversee invoice processes for Key Accounts and timely processing of payments to franchisees
Onboarding and training of new team members

Performance & Process Management

Manage and continuously improve team processes in line with customer requirements.
Produce weekly and monthly performance reports for senior management.
Identify opportunities to drive additional revenue within key accounts and across the wider business.

Franchise & Operational Support

Support onboarding and training of new franchisees, including logistics and materials.
Provide day-to-day support to franchisees, including systems, enquiries, and communications.
Deliver training to franchisees on operational systems
Provide operational support to Regional Development Managers and engineers
Support corporate locations with debt management and quote follow-up activities.

Wider Business Contribution

Support Reunion planning and preparation including content development and event coordination
Assist with accreditations (e.g. ISO 9001).
Support Business Development Managers where required (e.g. training, presentations)
Contribute to system development and operational improvements (e.g., SimPRO)
Provide support to advisory council activities.

Cross-Functional Coordination

Act as a key link between Neighbourly, franchisees, and Totally 24/7, extending beyond traditional Key Account responsibilities.
Support franchise and operational queries alongside Business Development Managers team.

Additional Responsibilities

Support franchise commercial prospecting and opportunity identification.
Provide general administrative support including reporting and participation in management meetings.
Undertake any other reasonable duties within the scope of the role of the role to support the team and revenue development.

EXPERIENCE/SKILLS/KNOWLEDGE

EXPERIENCE:

· Minimum of 3 years’ experience managing a customer support or service delivery team.

· Proven experience in key account relationship management.

SKILLS / KNOWLEDGE:

· Experience using job management systems (e.g. SimPRO, Joblogic) and ideally finance systems.

· Strong IT skills, including Microsoft Office and CRM systems.

· Excellent interpersonal and communication skills.

ATTRIBUTES

· Self-motivated, proactive, and solutions focused.

· Strong team player with a collaborative approach.

· Hands-on, accountable, and results driven.

· Highly organised with the ability to manage multiple priorities.

· Effective communicator, both written and verbal.

Pay: £44,000.00-£46,000.00 per year

Benefits:

Enhanced maternity leave
Enhanced paternity leave
Free flu jabs
Free parking
Life insurance
On-site parking
Referral programme

Experience:

Customer service: 3 years (preferred)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

service delivery manager jobs in eynsham, oxf

Service Delivery Manager

Business Development Manager - Winchester, Eastleigh & Southampton

Postperson with Driving

Relief Delivery Driver

Operations Manager - Bershka Oxford

Service Manager – Network Management

Housing First Service Manager

Admissions Manager

Residence Manager

Assistant Manager - Operations

Transaction Manager

Parcel Delivery Driver

ECC Operations Manager

Shift Manager

Senior Manager - Customer Vulnerability

Specialist Delivery Manager

Hospitality Events Manager

Assistant Team Manager

Estates Services Manager, Milton Park, Oxford, UK

Head of Transactional Service Centre (Secondment/Fixed Term Contract)

I want to receive the latest job alerts for service delivery manager in eynsham, oxf

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