Customer experience agent Work, Jobs in Falkirk, Fal (with Salaries)

Customer Retention Agent
Peoples Ford —Falkirk
- £25,776 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Support Agent
Improvement Service —Livingston
- £29,532 - £31,412 a year
- Hybrid work
- Customer service
- Organisational skills
- In-person
- Annual leave
14d
Call Centre Agent
Wescot Credit Services —Glasgow
- £26,436.80 - £27,528.22 a year
- Rotating shift
- Remote
- Employee discount
1d
Outbound Customer Experience Agent
Peoples Ford —Falkirk
- £25,776 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
20h
Customer Service Agent
Northgate Vehicle Hire —Glasgow
- £28,734 a year
- Customer service
- Employee discount
Quick apply
21h
Airport Service Agent – Trolleys
Edinburgh Airport —Edinburgh
- Full-time
- Customer service
- Time management
- Free parking
- Employee assistance programme
4d
Outbound Call Centre Agent
LIME —Glasgow
- Up to £12.71 an hour
- Full-time
- Customer service
- In-person
- Communication skills
- Free parking
Quick apply
5d
Customer Service Advisor, Full Time - Bellshill
KwikFit —Bellshill
- £26,700.55 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee discount
6d
Booking Agent
Arnold Clark —Glasgow
- £0.01 a year
- Customer service
- Free parking
- Annual leave
23h
Estate Agent
RE/MAX Scotland —Falkirk
1d
Groups Reservations Agent
Valor Hospitality —Glasgow
- £27,456 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Customer Support Advisors - Duart House
KwikFit —Bellshill
- £26,700.55 - £29,074.94 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee discount
Meetings and Events Agent
Valor Hospitality —Glasgow
- Monday to Friday
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
7d
Dispatch Agent (Operations) - Full Time - UK
Swissport International AG —Edinburgh
- £12.91 an hour
- Weekend availability
- Organisational skills
- Communication skills
- Free parking
- Employee assistance programme
12d
Back Office Agent
Indie Campers —Edinburgh
- Weekend availability
- Hospitality
- English
- Communication skills
Quick apply
Part Time Customer Contact Agent - Strathclyde Business Park
KwikFit —Bellshill
- £20,022.91 a year
- Part-time
- Communication skills
- Annual leave
- Employee discount
7d
Team Manager - Contact Centre
Aptia Group —Edinburgh
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Management
8d
Programme Integration Scheduler
Assystem —Glasgow
- Microsoft Powerpoint
- Microsoft Excel
- Continuous improvement
- Employee assistance programme
Reservations Agent
Green Hotel a Member of Radisson Individuals —Kinross-shire
- From £12.71 an hour
- Part-time
- Bilingual
- Hospitality
- English
- Free parking
- Employee discount
Quick apply
14d
Debt Recovery Administrator
Greenbelt Group —Glasgow
- £27,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
12d

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customer experience agent jobs near falkirk, fal

Customer Retention Agent

Peoples Ford -
Falkirk

Quick apply

Job details

Full-time
£25,776 a year

Benefits

Annual leave
Employee assistance programme
Employee discount
Referral programme

Qualifications

Customer service
Organisational skills
Communication skills

Full job description

Role

We are looking for an enthusiastic, bubbly and customer focussed person to join our Customer Experience Team as a Customer Retention Agent based in Falkirk. We are a small but close-knit Team and because of this you can make a real impact on our customer journey – you are not just a number with Peoples! We pride ourselves on putting the customer at the heart of everything we do and our Customer Retention Agents play a vital role in handling all outbound telephone enquiries.

Responsibilities

Your role will be varied and will include:

Dealing with all outbound customer calls in a professional and friendly manner
Supporting in the upsell of additional products and services
Management of MOT and Service reminders and Service follow-up calls to ensure appointment targets are achieved
Assisting with any Direct Marketing campaigns.
Ad-hoc and seasonal service marketing initiatives (e.g. winter health checks).

What you’ll have:

Previous customer service experience
Experience within a contact centre environment is desirable but not essential.
Excellent telephone manner, communication skills and organisational skills
An ability to work well within a targeted environment

Hours

Full time role (39 hours per week) on a rota basis to cover the Department opening hours of:

Monday to Friday - 9am to 6pm

Saturday rota basis (1 shift of 10am to 2pm per month)

Rewards and Benefits:

Salary £25,776 per annum
You will have the opportunity to earn £250 per quarter based on performance related bonus as well as an additional uncapped bonus available for upsell products.
Discounts on all our company products and services. This includes offers which are exclusively available to Peoples employees across our range of vehicles. We also offer friends and family discounts
30 days annual leave (inclusive of bank holidays)
Instant membership to our dedicated Employee Assistance Programme
Instant access to the Peoples Refer a Friend programme. Not only do you get paid for recommending a friend to work for us, but we will pay you if you recommend new customers too
Instant access to Peoples Rewards with 1000s of online retail discounts available to every employee and no spending limits

At Peoples we don’t just look at your CV. We want to know who you are, what your values are and what your potential is. We are an inclusive employer and we want everyone to feel that they can be their genuine self in work. Everyone is welcome and inclusivity and respect are at the heart of our business.

Ref:

Working Hours 39 hours per week

Location Falkirk

Salary £25,776 plus bonus potential

Benefits

Closing Date 24/06/2026

Work Location: In person

Quick apply

Refine Your Search

customer experience agent jobs in falkirk, fal

Customer Retention Agent

Customer Service Support Agent

Call Centre Agent

Outbound Customer Experience Agent

Customer Service Agent

Airport Service Agent – Trolleys

Outbound Call Centre Agent

Customer Service Advisor, Full Time - Bellshill

Booking Agent

Estate Agent

Groups Reservations Agent

Customer Support Advisors - Duart House

Meetings and Events Agent

Dispatch Agent (Operations) - Full Time - UK

Back Office Agent

Part Time Customer Contact Agent - Strathclyde Business Park

Team Manager - Contact Centre

Programme Integration Scheduler

Reservations Agent

Debt Recovery Administrator

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