Estate agency Work, Jobs in Falkirk (with Salaries)

Customer service & booking coordinator
Kyle Barr Plumbing and Heating —Bathgate
- £26,000 - £27,000 a year
- Full-time
- Hybrid work
- CRM software
- English
- Plumbing
- Annual leave
Quick apply
23h
Trainee Estate Agent
Bridges Properties —Livingston
- £30,000 a year
- Full-time
- Sales
- In-person
- Negotiation
- Free parking
Quick apply
13d
Sales Negotiator
Mason Homes Scotland —Linlithgow
- £28,000 - £30,000 a year
- Full-time
- Administrative experience
- Organisational skills
- In-person
Quick apply
Sales Negotiator
Halliday Homes —Stirling
- £28,500 - £30,000 a year
- Full-time
- Sales
- Organisational skills
- In-person
- Free parking
- Flexible schedule
Quick apply
3d
Estate Agent
Connells Group —Glasgow
- £25,000 a year
- Sales
- Microsoft Office
- IT
Quick apply
5d
Business Development Manager - Property
Tom —Scotland
- £30,000 - £55,000 a year
- Full-time
- Hybrid work
- No degree
- IT
- In-person
- Paid training
- Flexitime
Quick apply
7d
Trainee Property Manager
Rettie —Glasgow
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
4d
Sales Negotiator
Pacitti Jones —Stirling
- £26,000.00 - £33,869.01 a year
- Full-time
- Sales
- Customer service
- In-person
Quick apply
4d
Property Valuer/Negotiator
Beveridge & Kellas —Edinburgh
- From £30,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
Quick apply
6d
Property Manager
Places for People —Edinburgh
- £28,945 a year
- Microsoft Outlook
- Customer service
- Driving
- Employee discount
- Flexible schedule
5d
Head of Residential Sales
Castlebrae Sales & Letting Ltd —Bathgate
- Full-time
- CRM software
- Sales
- Customer service
- Free parking
Quick apply
5h
Customer Service Officer (12m FTC)
LendInvest —Glasgow
- Hybrid work
- Customer service
- Financial services
- Employee assistance programme
- Employee discount
Real Estate Agent
Betterhomes —Glasgow
- Full-time
- English
- Communication skills
- Life insurance
Quick apply
New Client Consultant
MOV8 Real Estate —Edinburgh
- £23,500 - £28,500 a year
- Full-time
- Sales
- Customer service
- IT
- Annual leave
Property Sales Consultant
MOV8 Real Estate —Edinburgh
- £23,500 - £28,500 a year
- Weekend availability
- Sales
- Customer service
- English
Purchasing Consultant
MOV8 Real Estate —Edinburgh
- £23,250 - £30,000 a year
- Weekend availability
- Sales
- Customer service
- English
- Annual leave
11d
Branch Manager / Associate Director
Rettie —Glasgow
- Full-time
- Management
- Team management
- Driving
Quick apply
Lettings Property Lister
Connells Group —Southside Central
- Microsoft Office
- IT
- Communication skills
Quick apply
9d

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Trainee Estate Agent
Bridges Properties —Livingston
You'll work alongside our experienced Estate Agents, receiving daily coaching from our Lead Estate Agent while learning every stage of the property sales…
£30,000 a year
Quick apply
13d

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estate agency jobs near falkirk

Customer service & booking coordinator

Kyle Barr Plumbing and Heating
Bathgate

Quick apply

Job details

Permanent | Full-time
£26,000 - £27,000 a year
23 hours ago

Benefits

Annual leave
Company pension

Qualifications

CRM software
English
Plumbing
Front desk
Construction experience
Office experience

Full job description

Job Summary

Customer Service & Booking Coordinator – Plumbing & Heating

Company: Kyle Barr Plumbing & Heating
Location: Home-based, with occasional meetings and training in West Lothian
Salary: £26,000–£27,000 per year, depending on experience
Hours: Full-time, 37.5 hours per week
Schedule: Monday to Friday, 8:00am–4:30pm
Job type: Permanent

About the role

Kyle Barr Plumbing & Heating is looking for a friendly, organised and dependable Customer Service & Booking Coordinator to manage customer enquiries and support the day-to-day running of our plumbing and heating business.

You will normally be the first person our customers speak to. You’ll answer telephone calls and messages, gather accurate information, arrange appointments, manage the engineer’s diary and ensure customers are kept informed.

This is more than a call-answering position. You’ll take ownership of enquiries, help convert genuine enquiries into booked work and make sure outstanding quotations, service reminders and invoices are followed up.

The position is home-based, but applicants must be able to attend occasional meetings and training sessions in West Lothian.

Main responsibilities

Answer incoming telephone calls, WhatsApp messages, emails and website enquiries
Speak confidently and professionally with customers who may have no heating, water leaks or other urgent problems
Collect accurate customer, property and job information
Create and update customers and jobs within ServiceM8
Book plumbing, boiler and heating appointments
Organise the diary efficiently by location, urgency and job type
Explain call-out charges and appointment arrangements clearly
Keep customers informed about appointments, delays and changes
Follow up new enquiries and outstanding quotations
Help convert boiler and heating enquiries into booked surveys or appointments
Arrange annual boiler services and contact customers when servicing is due
Follow up outstanding invoices politely and professionally
Request customer reviews after completed work
Maintain accurate and confidential customer records
Complete general customer-service and office administration tasks
Provide the company director with updates on bookings, quotations and unresolved enquiries

This is not a cold-calling role. However, you must be comfortable discussing our services, following up genuine enquiries and confidently asking customers whether they would like to book.

About you

We’re looking for someone who:

Has previous customer-service, reception, administration, scheduling or office experience
Has a confident, friendly and professional telephone manner
Remains calm when dealing with stressed or unhappy customers
Is highly organised and pays close attention to detail
Can manage several enquiries and priorities at the same time
Takes ownership of tasks and follows them through to completion
Is comfortable working independently without constant supervision
Is confident using email, online calendars and customer-management software
Can learn new software through online training and written procedures
Has strong written English and can produce clear, professional customer messages
Has a reliable internet connection and a quiet, private place to work
Can occasionally attend meetings or training in West Lothian

Experience with ServiceM8

Previous ServiceM8 experience would be beneficial but is not essential. Full training will be provided.

Experience with another CRM, booking, diary, field-service or job-management system would also be useful.

Experience within plumbing, heating, construction, property maintenance, garages, estate agencies, medical reception or another appointment-based business would be advantageous.

What we provide

Salary of £26,000–£27,000 depending on experience
Company laptop
Company iPhone
Telephone headset and other necessary equipment
ServiceM8 and company systems training
Company email address and individual system accounts
Workplace pension
Statutory annual leave
Daytime weekday working with no evening or on-call requirement
Opportunity to develop into a senior office or operations role as the company grows
Supportive probationary and training period

How to apply

Please submit your CV along with a short explanation of:

Your relevant customer-service or administration experience
The booking, diary or CRM systems you have previously used
Why you believe you would be suitable for this role
Your availability to start

Shortlisted applicants will initially be invited to a brief telephone conversation, followed by an interview and practical customer-service exercise.

Employment will be subject to satisfactory references and proof of the right to work in the UK.

Pay: £26,000.00-£27,000.00 per year

Work Location: Hybrid remote in Bathgate (West Lothian)

Quick apply

Refine Your Search

estate agency jobs in falkirk

Customer service & booking coordinator

Trainee Estate Agent

Sales Negotiator

Sales Negotiator

Estate Agent

Business Development Manager - Property

Trainee Property Manager

Sales Negotiator

Property Valuer/Negotiator

Property Manager

Head of Residential Sales

Customer Service Officer (12m FTC)

Real Estate Agent

New Client Consultant

Property Sales Consultant

Purchasing Consultant

Branch Manager / Associate Director

Lettings Property Lister

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