Automotive service advisor Work, Jobs in Falmer, Esx (with Salaries)

Service Advisor - Harwoods Five Oaks Audi
Harwoods Group —Billingshurst
- £28,571 - £38,171 a year
- Overtime
- Customer service
- Driving
- IT
- Health & wellbeing programme
- Annual leave
Quick apply
12d
Porsche Parts Advisor
Sytner Porsche Mid-Sussex —Burgess Hill
- Weekend availability
- Communication skills
- Employee discount
12d
Trainee Parts Advisor
Crawfords Group —Billingshurst
- From £12.71 an hour
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Sales
- Free parking
- Store discount
Quick apply
Experienced automotive workshop controller
Tates —Brighton
- £40,000 - £50,000 a year
- Full-time
- Customer service
- Organisational skills
- Power tools
Quick apply
5h
Senior Service Advisor - Mercedes-Benz Commercial
Rossetts Commercials Mercedes-Benz —Crawley
- Up to £37,624 a year
- Full-time
- Customer service
- Organisational skills
- IT
- Profit sharing
- Health & wellbeing programme
Quick apply
2h
Workshop Controller - JCB Volkswagen Tunbridge Wells, Kent
JCB Group —Royal Tunbridge Wells
- Full-time
- Customer service
- Driving
- Organisational skills
Parts Advisor
Lookers —Crawley
- £32,500 a year
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
Quick apply
Aftersales Advisor (maternity)
BCA —Crawley
- £14.54 an hour
- Monday to Friday
- Customer service
- Salesforce
- Data entry
- Employee assistance programme
- Employee discount
Quick apply
1d

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Service Advisor - Harwoods Five Oaks Audi

Harwoods Group -
Billingshurst

Quick apply

Job details

Full-time
£28,571 - £38,171 a year
12 days ago

Benefits

Health & wellbeing programme
Annual leave
Company pension
Employee discount
Referral programme

Qualifications

Driving Licence
Customer service
GCSE
Numeracy
Driving
Automotive service
IT
Communication skills
Time management

Full job description

Service Advisor benefits package at Five Oaks Audi

Job Benefits

· Annual bonus potential of £9,600

· 25 days annual leave + Bank Holidays.

· Company pension scheme

· Employee referral programme

· Working Pattern and applicable rotas

· Manufacturer training

· Harwoods Academy

Hours

Monday-Friday 8am-6pm

1 in 4 Saturdays 8am-1pm (paid as overtime)

JOB PURPOSE

The role of the Service Advisor is to:

Provide our customers with a warm, inviting and streamlined experience. Service Advisors will be required to build strong and trusting relationships whilst delivering outstanding levels of efficiency and communication.
Be a knowledgeable and supportive point of contact for customers requiring servicing or repair to their vehicles.
Successfully manage the flow of information between the workshop, the rest of the business and the customer to guarantee a highly satisfactory customer experience and to meet our brand standards.
Here at Harwoods, we highly value organisational, communication and time management skills along with a friendly smile.

Department/Business/Location:

Service

Reports to:

Aftersales Manager

KEY RESPONSIBILITIES

Provide exceptional levels of customer service and ownership throughout your customer’s Harwoods experience.
Ensure a close relationship with the workshop to guarantee a high standard of communication for the customer.
Contribute to the achievement of productivity and customer satisfaction targets by meeting and exceeding individual KPI targets.
Handle customer enquiries and queries promptly and efficiently to create and maintain customer loyalty and retention.
Confidently establish an understanding agreement with the customer of the work to be carried out.
Accurately maintain the service department loading system in line with workshop capacity.
Manage the handover and administration and explain the work carried out on vehicle ensuring customers full understanding and authorisation.
Understand and adhere to manufacturer service requirements.
Maintain safe working practices and abide high standards of the business.
Take on additional responsibilities as required by the business.

Skills & Requirements

Essential

Full UK driving licence.
Organised.
Smart appearance.
Confident.
Ability to excel in a team-based environment and achieve common goals.

Experience

Essential

Relevant experience in a customer facing role delivering excellent service.

Desirable

1 year minimum Service Advisor experience.

The Harwoods Way

Since 1931, Harwoods Group has been a family-owned, values-led automotive retailer representing some of the world’s most prestigious brands. Our family heritage drives everything we do, from the way we care for our customers to how we support and develop our people.

At Harwoods, our values shape who we are and how we work:

We Treasure our people and our customers
We challenge ourselves to grow & improve
We grab responsibility
We run in the same direction as one team
We inject energy and fun into our work

We’re proud to partner with Audi, Volvo, and MAN, operating across Surrey, East Sussex, West Sussex, Wiltshire, and Hampshire.

Today, our team of around 500 colleagues continues to deliver exceptional experiences through passion, teamwork, and pride in what we do.

As a family-run business, we believe that success starts with our people. That’s why we invest in your learning, development, and career progression through our Harwoods Academy and a range of training and development programmes from onboarding and one-to-ones to succession planning and colleague recognition.

If you’re looking for a place where you can grow, feel valued, and be part of something special, join us and experience The Harwoods Way.

Job Type: Full-time

Pay: £28,571.00-£38,171.00 per year

Benefits:

Company pension
Employee discount
Health & wellbeing programme
Referral programme

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

automotive service advisor jobs in falmer, esx

Service Advisor - Harwoods Five Oaks Audi

Porsche Parts Advisor

Trainee Parts Advisor

Experienced automotive workshop controller

Senior Service Advisor - Mercedes-Benz Commercial

Workshop Controller - JCB Volkswagen Tunbridge Wells, Kent

Parts Advisor

Aftersales Advisor (maternity)

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