HR Assistant
Platinum Facilities Maintenance Services is a well established Hard Services, Building Maintenance provider, delivering innovative facilities management and engineering solutions across the UK. We support our clients in improving environmental and business sustainability, reducing energy consumption, and enhancing the wellbeing of building and our prestigious clients.
Our customer-focused and agile approach allows us to create bespoke solutions tailored to each client’s operational needs. As a growing organisation, we pride ourselves on innovation, collaboration, operational excellence, and investing in our people.
This is an exciting opportunity to join a busy and supportive HR team of three, where you will work closely with another HR Advisor while reporting directly into the Head of HR. The role offers excellent exposure across the full employee lifecycle and genuine opportunities for professional development and career progression.
Job Summary
The HR Assistant will play a key role in supporting the delivery of a proactive, efficient, and commercially focused HR service across the business. This role will provide operational HR support to managers and employees on a wide range of people matters including employee relations, recruitment, onboarding, performance management, wellbeing, and HR administration.
The successful candidate will be CIPD Level 5 qualified as a minimum, with experience in a fast-paced environment and the ability to build strong working relationships across all levels of the organisation.
This position requires a hands-on and solutions-focused HR professional who is passionate about delivering excellent employee experiences while ensuring compliance with employment legislation and company policies.
Key Responsibilities:
- Provide professional HR advice and guidance to managers and employees on employee relations matters, policies, procedures, and best practice.
- Support and manage employee relations cases including absence management, disciplinaries, grievances, probation reviews, and performance management.
- Assist with recruitment, onboarding, induction, and retention initiatives across the business.
- Support the Head of HR with HR projects and organisational initiatives, including TUPE where required.
- Maintain accurate employee records and support day-to-day HR system administration.
- Ensure HR policies and procedures remain compliant with current employment legislation and company standards.
- Support payroll administration processes by ensuring accurate employee data and changes are submitted in a timely manner.
- Assist with the coordination of training, learning, and development activities.
- Support employee engagement and wellbeing initiatives across the organisation.
- Produce HR reports and monitor key HR metrics including absence, turnover, and headcount data.
- Manage HR administration including reference requests, right-to-work checks, probation reviews, leaver processes, and exit interviews.
- Support managers with performance review processes and development plans.
- Contribute to continuous improvement initiatives within HR processes and systems.
- Help foster a positive, inclusive, and high-performing workplace culture aligned to company values.
- Manage and respond to HR inbox queries in a professional and timely manner.
- Build strong relationships with stakeholders across operational and support functions.
- Assist with our internal recruitment team.
About You:
- CIPD Level 5 qualified.
- Previous experience in a HR Advisor or similar generalist HR role.
- Strong knowledge of UK employment law and HR best practice.
- Experience handling employee relations cases independently.
- Excellent communication and interpersonal skills.
- Strong organisational skills with the ability to prioritise workload effectively.
- Proficient in Microsoft Office and HR systems.
- Ability to maintain confidentiality and handle sensitive information professionally.
- A proactive and positive approach with strong attention to detail.
Desirable:
- Experience working within facilities management, engineering, construction, or a fast-paced service environment.
- Experience supporting TUPE processes.
- Experience supporting wellbeing and employee engagement initiatives.
- CIPD Level 7 qualification or working towards.
Key Attributes:
- Commercially aware and solutions focused.
- Team player with a collaborative approach.
- Resilient and adaptable within a fast-paced environment.
- Strong problem-solving and decision-making skills.
- Professional, approachable, and confident working with stakeholders at all levels.
- Committed to continuous improvement and personal development.
Why Join Us?
At Platinum Facilities Maintenance Services, we are committed to creating a supportive and inclusive workplace where our employees can thrive and develop their careers.
This is a fantastic opportunity to join a growing organisation where you will gain exposure to a broad range of HR activities and play a key role in supporting our people strategy. You will be joining a collaborative HR team with excellent opportunities for progression and professional growth.
We are proud to be an equal opportunities employer and welcome applications from all suitably qualified candidates. We are also proud signatories of the Mental Health at Work Commitment, the Race at Work Charter, and a Disability Confident committed employer.
Job Types: Full-time, Permanent
Pay: Up to £45,000.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free fitness classes
- Free parking
- Health & wellbeing programme
- On-site parking
- Paid volunteer time
- Referral programme
- Sick pay
- Store discount
Experience:
Licence/Certification:
- Level 5 HR Qualification (preferred)
Work Location: In person
