technical lead Work, Jobs in fareham, ham (with Salaries)

Customer Journey Lead
OVO Solar & Heating South Coast —Lee-on-the-Solent
- £14 an hour
- Full-time
- Customer service
- In-person
- Free parking
Quick apply
21h
Condition Based Monitoring Expert
Advanced Technology Services —Titchfield
- Remote
- Customer service
- Maintenance
- Continuous improvement
Warship Support Security Lead
BAE Systems —Portsmouth
- £65,000 a year
14h
Manufacturing Technician
Codan Limited —Whiteley
- Assembly
- Communication skills
- Annual leave
- Employee assistance programme
General Manager | REEL Cinema Fareham
Reel Cinemas —Fareham
- £32,000 - £33,000 a year
- Hospitality
- Customer service
- Microsoft Office
- Annual leave
- Employee discount
Quick apply
Traffic Planner
SUEZ —Fareham
- £32,937 a year
- Full-time
- Supervising experience
- Continuous improvement
- Leadership
Medical Equipment Technical Lead
Hampshire Hospitals NHS Foundation Trust —Winchester
- £49,387 - £56,515 a year
- Full-time
Workstream Lead - Performance & Development
TÜV SÜD —Fareham
- Full-time
- IT
9h
Lead Technical Architect
ANS Digital Transformation —Fareham
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Windows
- Bachelor's degree
- Computer networking
Quick apply
Service/Systems Operations Lead
Appello —New Milton
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Azure
- AWS
- Linux
- Free parking
- Employee assistance programme
14d
Senior/Lead Delivery Consultant - Defence - Whiteley - Matchtech
Gattaca —Fareham
- £29,000 - £35,000 a year
- Hybrid work
- Free parking
10d
Senior Energy Officer (Projects)
Portsmouth City Council —Portsmouth
- £47,181 - £51,356 a year
- Master's degree
- Leadership
Programme Manager
StandardAero —Gosport
- Full-time
- Management
- Project management
- Leadership
Head of Transformation, RMS UK
Lockheed Martin Corporation —Havant
- £107,000 - £134,000 a year
- Full-time
- Business
- Communication skills
- Time management
- Employee assistance programme
- Employee discount
1d
Cyber Delivery Lead
Expleo —Portsmouth
- Master's degree
- Bachelor's degree
- Agile
Engineering Standards & Competency Lead (LR08)
AQUILA —Fareham
- Engineering
- IT
- Annual leave
- Employee assistance programme
9d
Senior/Lead Delivery Consultant - Defence - Whiteley - Matchtech
Gattaca Plc —Whiteley
- £29,000 - £35,000 a year
- Hybrid work
- Free parking
10d
Training Equipment Manager
Capita —Gosport
- Up to £42,000 a year
- Full-time
- Management
- Microsoft Office
- Contracts
OT Technical Support Manager
SSE —Portsmouth
- £50,100 - £75,100 a year
- IT
- Employee discount
- Gym membership
2d
New Part Introduction (NPI) Engineer
Safran —Fareham
- Full-time
- English
- Project management
- Communication skills
- Free parking
- Flexitime

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Customer Journey Lead

OVO Solar & Heating South Coast
Lee-on-the-Solent

Quick apply

Job details

Full-time
£14 an hour
21 hours ago

Benefits

Free parking
Casual dress
Company pension
On-site parking

Qualifications

Customer service

Full job description

Customer Journey Lead

Location: Lee-on-the-Solent, Hampshire
Pay: £14.00 per hour
Hours: Full Time – Monday to Friday, 9:00am – 5:00pm
Office Based Role

Join OVO Solar & Heating South Coast

OVO Solar & Heating South Coast is one of the South Coast’s fastest-growing renewable energy companies, helping homeowners transition to cleaner, smarter energy solutions through Solar PV, Battery Storage, EV Charging and Air Source Heat Pumps.

We are looking for an organised, proactive and customer-focused individual to join our growing team as a Customer Journey Lead.

About the Role

This is not your typical admin position.

As our Customer Journey Lead, you will become the dedicated point of contact for customers after they have placed their order, helping guide them through their journey from deposit through to installation.

You will be responsible for ensuring every customer feels informed, supported and valued throughout the process. You’ll build relationships, proactively communicate updates, coordinate appointments and ensure customers never feel forgotten while waiting for their installation.

You will act as the key link between our customers and installation team, helping deliver a smooth and professional customer experience from start to finish.

Key Responsibilities

Becoming the main point of contact for customers following deposit payment
Building strong customer relationships throughout the pre-install journey
Coordinating survey appointments and installation dates
Proactively updating customers throughout the process
Liaising with the installation team to coordinate projects
Supporting customers awaiting DNO approvals and permissions
Requesting and managing customer information and documentation
Answering customer queries and coordinating technical responses where required
Ensuring customers feel fully prepared ahead of installation day
Maintaining accurate customer records within company systems
Answering inbound office calls and supporting office communication

What We’re Looking For

We are looking for someone who is:

Friendly, professional and confident communicating with customers
Naturally organised and proactive
Excellent at building rapport and relationships
Calm under pressure and able to manage multiple priorities
Passionate about delivering exceptional customer service
Comfortable using systems and technology

Previous experience in customer service, office coordination, scheduling, administration or account management would be beneficial, but personality and attitude are just as important.

What This Role Is Not

This role focuses on the customer journey between sale and installation.

It does not involve:

Sales or cold calling
Technical surveying
Installation work
Aftercare complaints following completion

What We Offer

£14.00 per hour
Full-time, stable position
Friendly and supportive team environment
Full training provided
Opportunity to play a key role in a growing business
Genuine opportunity to make a difference to customer experience

If you enjoy organisation, building relationships and delivering an exceptional customer experience, we’d love to hear from you.

Pay: £14.00 per hour

Benefits:

Casual dress
Company pension
Free parking
On-site parking

Application question(s):

This is a full-time office-based role in Lee-on-the-Solent, Monday–Friday, 9am–5pm. Are you fully comfortable with this arrangement?
Briefly describe a time you provided excellent customer service or managed a customer relationship.
This role involves proactively contacting customers, answering questions and building rapport over the phone. How confident are you speaking with customers?
This role often involves juggling multiple customers, appointments and priorities at once. Can you give an example of how you stay organised?
Why does this role appeal to you?

Work Location: In person

Quick apply

Refine Your Search

technical lead jobs in fareham, ham

Customer Journey Lead

Condition Based Monitoring Expert

Warship Support Security Lead

Manufacturing Technician

General Manager | REEL Cinema Fareham

Traffic Planner

Medical Equipment Technical Lead

Workstream Lead - Performance & Development

Lead Technical Architect

Service/Systems Operations Lead

Senior/Lead Delivery Consultant - Defence - Whiteley - Matchtech

Senior Energy Officer (Projects)

Programme Manager

Head of Transformation, RMS UK

Cyber Delivery Lead

Engineering Standards & Competency Lead (LR08)

Senior/Lead Delivery Consultant - Defence - Whiteley - Matchtech

Training Equipment Manager

OT Technical Support Manager

New Part Introduction (NPI) Engineer

I want to receive the latest job alerts for technical lead in fareham, ham

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