Helpdesk support Work, Jobs in Farnborough, Ham (with Salaries)

Customer Service Desk Analyst
M Group —Farnborough
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
5d
1st/2nd Line IT Support Engineer - Farnborough
Microbyte Solutions Ltd —Farnborough
- Full-time
- Azure
- Customer service
- Microsoft Office
Quick apply
7d
1st Line Support Analyst
FluidOne —Camberley
- £25,000 - £30,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Customer service
- Employee assistance programme
Quick apply
5d
IT Support Services Agent
QinetiQ —Farnborough
- Full-time
- Azure
- Windows
- Microsoft Office
- Employee discount
Associate IT Support Engineer (Freelance) Location: London (Hybrid / Onsite)
Kobu Smart Ltd —London
- £12.21 - £25.20 an hour
- Temporary
- Hybrid work
- Software troubleshooting
- Customer service
- Windows
- Flexitime
- Work from home
Quick apply
18h
1st Line Helpdesk Analyst
FluidOne —Woking
- £28,000 - £31,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Work from home
- Employee assistance programme
Quick apply
Customer Consultant
Aegon —Farnborough
- £24,479 - £29,760 a year
- Full-time
- Hybrid work
- Customer service
- Financial services
11d
Customer Consultant
Aegon UK —Farnborough
- £24,479 - £29,760 a year
- Full-time
- Hybrid work
- Customer service
- Financial services
11d
Helpdesk Agent
Thames Water Utilites —Reading
- £27,000 a year
- Full-time
- Customer service
- IT
- Communication skills
Helpdesk Technician
FluidOne —Woking
- Full-time
- Customer service
- Windows
- Microsoft Office
- Employee assistance programme
End User Support
NECSWS —Bracknell
- Full-time
- Software troubleshooting
- Windows
- Microsoft Office
- Annual leave
IT Apprentice (Level 3 Information Communications Technician)
Primary Goal —Guildford
- £10,000 a year
- Full-time
- Childcare
- English
- Working with children
- Annual leave
Quick apply
2nd Line Support Analyst
FluidOne —Camberley
- Full-time
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
IT Support Engineer
Air Charter Service —Surbiton
- Full-time
- Communication skills
- Time management
- Gym membership
Quick apply
First Line IT Support Apprentice
QA Apprenticeships —Reading
- £16,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
6d
Assistant Facilities Manager
Emcor —Farnborough
- £35,000 a year
- Overtime
- Contracts
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Senior IT Technician
Learning Partners —Guildford
- £31,482 - £33,764 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Store discount
Quick apply
14d
2nd Line Support Analyst
Sharp —High Wycombe
- Full-time
- Hybrid work
- Azure
- In-person
- Communication skills
- Annual leave
- Life insurance
Maintenance Operative
Atlas Workplace Services —Farnborough
- Up to £33,750 a year
- Customer service
- Maintenance
- Organisational skills
Quick apply
School Senior IT Technician
IMS Computing Ltd —Woking
- £32,000 - £38,000 a year
- Full-time
- Driving
- Travel
- SharePoint
Quick apply
4d

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Customer Service Desk Analyst

M Group -
Farnborough

Apply Now

Job details

5 days ago

Benefits

Company pension
Employee discount

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Computer literacy
Microsoft Office
Customer support

Full job description

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Service Desk Analyst (Customer Service Helpdesk) – Farnborough Business Park (Office based role) – 4 days on / 4 days off shift pattern (7am–7pm / 7pm–7am rotating). Customer service, triaging, inbound call handling, scheduling, 1st point of contact.

What you’ll do:

Act as the 1st point of contact for incidents, requests and queries via telephone, email, B2B and customer portals
Log incidents, requests and queries via a dedicated online customer portal
Provide excellent customer service and regular updates to meet agreed expectations
Coordinate and schedule Engineers or Field Engineering resources to customer sites
Maintain incident ownership through to resolution and meet SLA targets
Liaise with suppliers or vendors and escalate where necessary to ensure timely resolutions

Who you are:

Passionate about customer service and communication, acting as the first point of contact for IT-related issues, requests and incidents. This is a customer support role and not a technical troubleshooting position. Experience in customer service, retail, coordination or administration is welcomed, and training will be provided. You are willing, flexible, and proficient in Microsoft Office programs.

Key requirements:

Customer service, administration, coordination, retail or similar experience in a demanding environment
Computer literate with Microsoft Word, Excel, Outlook and Teams
Call handling or telephone-based customer service experience
Ability to work both independently and as part of a team
ITIL awareness (desirable but not essential)
Ability to commute to the Farnborough office

What we offer:

At Telent, we’re committed to creating an inclusive culture where everyone feels valued, supported, and able to thrive. We welcome applicants from all backgrounds and encourage diverse perspectives across our teams.

The additional benefits with this role:

26 days holiday, plus public holidays, and the option to buy or sell days annually
Company pension scheme
A range of family friendly policies
Occupational health support and wellbeing Portal
Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.

We are guided by our values and behaviours:

Be Inclusive
Take Responsibility
Collaborate
Be Customer-focussed

Join us and help deliver critical infrastructure projects that make a real difference.

It’s an exceptional time to be a part of M Group.

#TelentTS IND3

Apply Now

Refine Your Search

helpdesk support jobs in farnborough, ham

Customer Service Desk Analyst

1st/2nd Line IT Support Engineer - Farnborough

1st Line Support Analyst

IT Support Services Agent

Associate IT Support Engineer (Freelance) Location: London (Hybrid / Onsite)

1st Line Helpdesk Analyst

Customer Consultant

Customer Consultant

Helpdesk Agent

Helpdesk Technician

End User Support

IT Apprentice (Level 3 Information Communications Technician)

2nd Line Support Analyst

IT Support Engineer

First Line IT Support Apprentice

Assistant Facilities Manager

Senior IT Technician

2nd Line Support Analyst

Maintenance Operative

School Senior IT Technician

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