Technical support team leader Work, Jobs in Farnborough, Ham (with Salaries)

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Lead Technology Consultant (Remote)

Dynatrace -
Maidenhead

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Job details

Full-time

Benefits

Employee stock purchase plan
Annual leave
Employee assistance programme
Paid volunteer time
Flexible schedule

Qualifications

AJAX
Cloud infrastructure
Azure
Oracle
Computer Science
Kubernetes
DB2
Engineering
Microsoft SQL Server
English
Google Cloud Platform
J2EE
.NET
Java
Microservices
SQL
OOP
AWS
Analysis skills
Project management
Docker
JavaScript
Organisational skills
IT
Citrix
Communication skills
Time management

Full job description

Your role at Dynatrace

In this role, you will be responsible for delivering a wide range of services that are based on the Dynatrace Unified Platform, from deployment and training to long-term managed services. To ensure new consultants are sufficiently equipped for success, Dynatrace Services provides an outstanding training program that is a mix of classroom, v-learning, self-study, and in-the-field observation activities. Once training is complete, consultants are expected to represent Dynatrace in the highest professional manner, through written and oral communications, to ensure maximum client satisfaction for all engagements. You are expected to represent Dynatrace as a product expert and a trusted advisor in Digital Transformation.

Responsibilities :

Monitor client’s critical application performance and availability.
Summarize and review performance trends in operations status meetings.
Assist client staff in the troubleshooting and root-cause diagnosis of performance issues.
Maintain and enhance dashboards and reports to meet requirements of IT and business users.
On-board additional applications for monitoring Mentor and train customers on the Dynatrace Platform and Best Practices.
Provide services that maintain and grow the adoption of the Dynatrace Platform in customer environments.
Provide regular status updates and project documentation to support efforts at customer engagements.
Assist sales team in identifying new opportunities for product and services at customer sites.
Ensure health of the client’s Dynatrace Platform deployment and update software with any necessary service packs.
Maintain accurate deployment documentation.

Travel Requirements:

Most Dynatrace Services client engagements are mid to long-term assignments at a single client location and usually do not require travel. However, in those cases, relocation or working remotely may be required.

What will help you succeed

Minimum Experiance:

2+ years IT working experience in the areas of Application Performance Management, application monitoring, network administration, system administration, performance engineering / testing, or Java/.NET development.
2+ years of experience in software engineering and Object-Oriented Programming (OOP).
2+ years of solid enterprise level .NET or Java development/support/operations.
2+ years of experience in web programming: JavaScript, AJAX and other JavaScript frameworks Degree in Computer Science, Computer Engineering, Information Technology, Information Systems, or a related technical discipline.
Experience with application technologies (J2EE, .NET, Citrix, Microservices).
Experience with database technologies (Oracle, DB2, MS SQL).
Good understanding of distributed applications.
Good understanding of web and enterprise applications.
Ability to address complex application environments to provide customers with clear guidance on implementation strategy and potential performance improvements.
Excellent organizational/time management skills.
Must have strong interpersonal communication skills and a passion to learn new technology.
Must have solid presentation and writing skills as well as experience with creating professional reports and deliverables.
Must be a highly motivated energetic self-starter who excels in fast-paced, dynamic, team environments and committed to getting results.
Must have excellent written, oral, and presentation communications skills.
Must possess excellent problem-solving and analytical skills
Ability to work with minimal supervision, engaging peers and other departments to accomplish assigned goals, and effectively execute projects in a matrix environment.

Desired Experience:

Previous consulting experience and / or Project Management experience is a plus.
Cloud and Infrastructure technologies such as AWS, Azure, GCP, Docker, Kubernetes etc.
Ideal candidates will have 3+ years of Dynatrace Technology experience Dynatrace Product Certification.

Why you will love being a Dynatracer

Dynatrace is a leader in unified observability and security.
We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
Over 50% of the Fortune 100 companies are current customers of Dynatrace.

Note to Recruiters and Agencies : Thank you for your interest in Dynatrace. Please note that we do not accept unsolicited agency resumes —do not forward them via our website or directly to Dynatrace employees. Dynatrace will not pay fees for unsolicited resumes, and any resumes received this way will be considered the property of Dynatrace.

Benefits and work-life perks

We offer best-in-class core rewards, including paid time off, financial security benefits, retirement savings plans, and health insurance. Beyond that, you’ll get other benefits and work-life perks designed to make your ride with us even more rewarding.

Mental health support

Our Employee Assistance Program, powered by Telus Health, offers support for you and your family members.

Wellness Days

Four company-designated extra paid days off for you to recharge batteries.

Flexibility

Our hybrid working model and flexible working hours offer you the flexibility you need.

Employee Stock Purchase Plan

Purchase company stock ( NYSE:DT ) at a discounted price and become a shareholder.

Learn & develop

Company-wide learning perks, designated team's learning days, and more.

Volunteering day

A day of paid volunteer time to support a community or cause you care about.

Regular team events

We host Global Culture Parties, Family & Friends at Work Day, Global Breakfasts, Green Weeks, Pride Month, and beyond!

International vibe

Most of our offices and teams are proudly multicultural. English is our shared language, but we embrace and learn from each other's cultures.

Rewards vary depending on your employment type. Some benefits and perks also differ by location — explore your city to see what’s available there.

About Dynatrace

Dynatrace (NYSE: DT) is the leading AI-powered observability and security platform. We're advancing observability for today's digital businesses, helping transform modern digital ecosystems' complexity into powerful business assets.

Our AI-driven insights cut through the noise, allowing customers to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy. Dynatrace offers simplicity, clarity, and reliability at scale to ensure teams can make informed decisions, minimize downtime, and drive their business forward with confidence.

Apply Now

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