Customer service team lead Work, Jobs in Farnley And Wortley, Nl (with Salaries)

Customer Support Team Manager
Yorkshire Water —Bradford
- £36,774 - £45,774 a year
- Full-time
- Training & development
- Leadership
- Communication skills
- Free parking
- Annual leave
11d
Customer Service Team Leader
DUSK —Leeds
- Full-time
- Customer service
- In-person
- Employee discount
Quick apply
4d
Customer Relations Team Leader
Skipton Building Society —Skipton
- £39,300 a year
- Full-time
- Financial services
- Leadership
- Communication skills
- Annual leave
2d
CS Team Managers - Customer Service Team Manager
Evri —Morley
- Full-time
- Communication skills
- Time management
5d
Customer Success Lead
Pharmacy2U —Leeds
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Services Team Leader
DRiV —Bradford
- Customer service
- English
- Microsoft Office
Customer Service Team Leader
Sonex Financial —Leeds
- £30,000 - £35,000 a year
- Full-time
- Computer literacy
- Continuous improvement
- Mentoring
Quick apply
6d
Helpdesk Lead
CBRE —Leeds
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
Lead ER Specialist
Anchor —Bradford
- £42,000 a year
- Hybrid work
- Continuous improvement
- Team management
- Human resources
- Employee discount
10d
Gas Team Leader
Yorkshire Housing —Leeds
- £46,659 a year
- Microsoft Outlook
- Customer service
- Maintenance
- Annual leave
- Employee discount
11d
CS Team Managers - Customer Service Team Manager
Hermes Europe —Morley
- Communication skills
3d
People & Service Team Leader
River Island —Wakefield
- Weekend availability
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
14d
Cloud Kitchen Assistant Team Leader
Pasta Evangelists —Leeds
- £13 - £14 an hour
- Full-time
- Bar
- Referral programme
Lead Platform Operations Manager
HM Revenue and Customs —Leeds
- £71,725 - £87,612 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
- Work from home
6d
Service Design Lead
Yorkshire Building Society —Leeds
- Up to £70,000 a year
- Call to connect
- Hybrid work
- IT
- AI
Water Connections Delivery Lead
Yorkshire Water —Bradford
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Organisational skills
- Annual leave
- Flexible schedule
2d
Lead Pensions Administrator - Annual Events & Projects
TPT Retirement Solutions —Leeds
- Microsoft Word
- Mentoring
- Training & development
11d
Clinical Admin Team Lead
Spire Healthcare —Elland
- Full-time
- Communication skills
- Free parking
- Annual leave
4d
Front of House Team Leader
Pret Bradford —Bradford
- £13.40 - £14.65 an hour
- Full-time
- Customer service
- Team management
- Training & development
- Employee discount
Quick apply
4h
Parts Sales Lead - New & Used Parts - Varied Role
Slide Motorsport Limited —Pontefract
- £28,000 - £35,000 a year
- Full-time
- Customer service
- Organisational skills
- Computer skills
- Free parking
- Employee discount
Quick apply

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customer service team lead jobs near farnley and wortley, nl

Customer Support Team Manager

Yorkshire Water -
Bradford

Apply Now

Job details

Full-time
£36,774 - £45,774 a year
11 days ago

Benefits

Free parking
Cycle to work scheme
Annual leave
Company pension
Discounted gym membership

Qualifications

Stakeholder liaison
Business processes
Performance management
Change management
Risk management
Customer support
Professional development mentoring
Training & development
Leadership
Team motivation leadership
Communication skills

Full job description

We currently have an exciting opportunity for a Customer Support Team Manager to join an industry leading Customer Service team working within Loop (Yorkshire Water’s award-winning sister company)

Loop is a contact centre dealing with billing calls for Yorkshire water, they also provide a range of other services to Yorkshire water including income collection & Debt recovery.

This role will operate between 8.00am and 6:00pm Monday to Friday. We offer a hybrid way of working, with a minimum of two days per week based at our Thornbury office in Bradford.

We’re ideally looking for someone to work 37.5 hours a week, but we’re happy to consider applications from colleagues preferring to work part-time hours.

Location: Bradford, Thornbury

What will the role involve?

This role is an exciting opportunity to ensure that customers across the Yorkshire region are accurately accessing the bill support they need. This may be our company bill support schemes; Priority Services, debt help or wider services.

As a Team Manager you will take responsibility for your team's delivery of service standards and individual KPI's. You will develop and implement plans to ensure that a high quality, consistent standard of Customer Service is delivered for customers who require additional support.

You will have an awareness of key business drivers; including the customer license condition commitments, regulatory compliance and the adherence to internal process and procedures. This will include the ability to present and review data for regulatory requirements.

You will have the ability to motivate and inspire your team to meet both business and individual personal objectives. You will ensure effective performance management of your team through coaching, feedback and support.

What responsibilities will you have?

Ensure key business processes, particularly for the delivery of financial support to customers, are effectively, reviewed, monitored and assured to improve business performance.
Responsible for stakeholder and relationship management with Yorkshire Water Regulation and Finance, Yorkshire Water Customer Experience Team, CCWater, WaterUK and other water and utility companies.
Develop and lead key business change programmes to support the business strategic objectives.
Take responsibility for your own and team’s performance and personal development ensuring delivery of key performance indicators.
Contribute to the strategic direction of the financial support offer to Yorkshire Water customers.
Take responsibility for agreeing and communicating key business messages, most notably in relation to affordability and financial support.
Responsible for the management of key operational risks.
Directly responsible for the health and safety of employees and for ensuring that other people, including members of the public, are not endangered by company business activities.

What key skills are we looking for?

For this role you will need to be passionate about financial support for Yorkshire Water customers. You will need to be able to demonstrate attention to detail and have the ability to monitor and assure cross-business processes.

The ideal candidate will have excellent leadership and experience of delivering within a regulated environment. You will have a strong track record of implementing and improving processes.

You will have effective communication and influencing skills and be able to effectively manage stakeholders across all levels, both internally and externally.

Your excellent planning, organisational, motivational and leadership skills will also be essential in achieving targets and ensuring the highest standards of customer service is delivered by your team.

You will be a focused individual with previous people management experience and ideally knowledge of financial support options for customers. You will have a track record for delivering to target and be able to coach and develop your team into delivering results.

What's in it for you?

We offer a salary from £36,774 and progressing up to £45,774 per annum depending on experience.

Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)

A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
Retail savings scheme.

Gym membership discounts, Online GP service, cycle to work scheme, and many more!

Free parking.

Development opportunities in line with the progression plan.

25 days annual leave plus bank holidays – plus an extra 2 wellness days!

Attractive pension scheme (up to 12% company contribution).

Application Process:

If you feel this opportunity is suitable and you match the skills required, then please apply online and complete the application process and submit your CV along with a covering letter to support your application.

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

Closing Date: 18th August

Interview Dates: W/C 1st September

Apply Now

Refine Your Search

customer service team lead jobs in farnley and wortley, nl

Customer Support Team Manager

Customer Service Team Leader

Customer Relations Team Leader

CS Team Managers - Customer Service Team Manager

Customer Success Lead

Customer Services Team Leader

Customer Service Team Leader

Helpdesk Lead

Lead ER Specialist

Gas Team Leader

CS Team Managers - Customer Service Team Manager

People & Service Team Leader

Cloud Kitchen Assistant Team Leader

Lead Platform Operations Manager

Service Design Lead

Water Connections Delivery Lead

Lead Pensions Administrator - Annual Events & Projects

Clinical Admin Team Lead

Front of House Team Leader

Parts Sales Lead - New & Used Parts - Varied Role

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