Operational manager Work, Jobs in Farringdon, Gtl (with Salaries)

Operational Account Manager
Office Test —London
- £25,000 - £30,000 a year
- Full-time
- Microsoft Powerpoint
- Management
- Salesforce
- Health & wellbeing programme
- Employee discount
Quick apply
8d
Operations Manager
Your Apartment —London
- £44,000 - £55,000 a year
- Full-time
- Hospitality
- Maintenance
- Microsoft Office
Quick apply
EA / Office Manager to Founder
Michael Page —London
- £70,000 - £80,000 a year
- Microsoft Office
- AI
1d
Building Manager
Sky Happiness Property Management (UK) Company Limited —London
- £50,000 - £70,000 a year
- Full-time
- Management
- Maintenance
- English
- Free parking
Quick apply
General Manager - Samsung Experience Store
Partner Retail Services —London
- From £55,000 a year
- Full-time
- Management
- Retail management
- Leadership
- Employee discount
Quick apply
HUMAN RESORCES PEOPLE MANAGER OYSHO & ZARA HOME
INDITEX —London
- Full-time
- Management
- Driving
- Travel
Quick apply
Relationship Manager
Acacium Group —London
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Employee assistance programme
Quick apply
Learner Engagement Co-ordinator
The Skills Centre —London
- From £33,000 a year
- Full-time
- Sales
- Business development
- Travel
Quick apply
10d
Partnership Manager
Safer Business Network Ltd —London
- £43,250 a year
- Full-time
- Hybrid work
- Management
- Business development
- Supervising experience
- Annual leave
Quick apply
8d
Trainee Manager
CLOUT COMMUNICATIONS LTD —London
- £25,000 - £35,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Gym membership
Quick apply
8d
Operations Manager - Autonomous Vehicles
AV Operations Ltd —Hammersmith
- £65,000 - £70,000 a year
- Full-time
- Analysis skills
- In-person
- AI
Quick apply
9d
Head of Dispensary Operations
Pharmacierge —London
- From £60,000 a year
- Full-time
- Annual leave
- Employee discount
Quick apply
4d
Coffee Operations Manager
Farmer J —London
- £55,000 - £60,000 a year
- Full-time
- IT
- Employee assistance programme
- Employee discount
Quick apply
5d
GENERAL MANAGER -ZARA -CENTRAL LONDON
INDITEX —London
- Full-time
- Management
- Customer service
- Employee discount
Quick apply
Duty Operations Manager
Science Museum Group —London
- £39,884 a year
- Full-time
- School
- Annual leave
- Employee assistance programme
8d
Operations Manager
The Royal Horticultural Society —London
- £43,000 a year
- Full-time
4d
Operational Risk Manager
Wise Australia Investments —London
- £65,000 - £100,000 a year
- Banking
Exams Manager
Royal College of Physicians —London
- £38,429 a year
9d
Stock Manager
Albert's Schloss London —London
- Up to £37,000 a year
- Full-time
- Hospitality
- Bar
- Microsoft Excel
- Employee discount
Quick apply
11d
Operational Trainer
Barchester Healthcare —Forest Gate
- £34,000 a year
- Remote
- Driving
Quick apply
11d

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Operational Account Manager

Office Test
London

Quick apply

Job details

Permanent | Full-time
£25,000 - £30,000 a year
8 days ago

Benefits

Health & wellbeing programme
Company pension
Employee discount

Qualifications

Microsoft Powerpoint
Management
Salesforce
Account management
Communication skills
A Level

Full job description

The Operational Account Manager is responsible for protecting and growing existing customer relationships through operational excellence.

This role owns customer experience across delivery, renewal readiness, and service continuity — ensuring clients stay compliant, satisfied, and rebooked.

Success in this role is measured by:

Low churn
High NPS
Strong rebook and renewal rates

This is not a new-business sales role. It is a customer operations and retention role with commercial accountability.

Key Responsibilities

Customer Ownership

Act as the primary operational contact for a portfolio of accounts
Ensure customers receive a smooth, professional, and proactive service experience
Build trusted relationships with site contacts and decision makers

Churn Reduction

Identify early risk signals (missed services, complaints, delays, inactivity)
Proactively intervene to prevent churn
Escalate and coordinate internally to resolve issues fast

NPS & Experience

Own customer satisfaction across the account base
Drive high NPS through communication, follow-up, and service ownership
Capture feedback and turn it into operational improvements

Rebooks & Renewals

Ensure services are correctly rebooked and scheduled
Proactively manage upcoming renewals and compliance cycles
Work closely with scheduling and ops teams to secure continuity

Operational Excellence

Coordinate with internal delivery teams to ensure commitments are met
Own issues to resolution — no hand-offs, no excuses
Keep CRM records accurate, current, and commercially useful

Commercial Awareness

Spot cross-sell and up-sell opportunities and pass to the relevant sales team
Understand customer service coverage and compliance gaps
Support account growth through retention and service expansion

KPIs & Bonus

This role includes a quarterly bonus linked to:

Churn rate
NPS score
Rebook / renewal rate

Bonus is paid on customer health and retention performance, not on raw sales activity.

A great Operational Account Manager:

Customers stay longer
Customers rebook more services
Customers give higher NPS
Problems are solved before they become complaints
Accounts feel “looked after” rather than “processed”

Ideal Background

Customer success, account management, operations, or service management experience
Strong communication and relationship-building skills
Highly organised and process-driven
Comfortable working with CRM systems
Commercially aware but service-first mindset

Behavioural Profile

Calm under pressure
Proactive, not reactive
Takes ownership
Naturally customer-focused
Detail-driven but commercially switched on

Job Types: Full-time, Permanent

Pay: £25,000.00-£30,000.00 per year

Benefits:

Company pension
Employee discount
Health & wellbeing programme

Experience:

Account management: 2 years (preferred)
Customer Success: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

operational manager jobs in farringdon, gtl

Operational Account Manager

Operations Manager

EA / Office Manager to Founder

Building Manager

General Manager - Samsung Experience Store

HUMAN RESORCES PEOPLE MANAGER OYSHO & ZARA HOME

Relationship Manager

Learner Engagement Co-ordinator

Partnership Manager

Trainee Manager

Operations Manager - Autonomous Vehicles

Head of Dispensary Operations

Coffee Operations Manager

GENERAL MANAGER -ZARA -CENTRAL LONDON

Duty Operations Manager

Operations Manager

Operational Risk Manager

Exams Manager

Stock Manager

Operational Trainer

I want to receive the latest job alerts for operational manager in farringdon, gtl

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