Patient experience manager Work, Jobs in Farringdon, Gtl (with Salaries)

Rehab Services Lead
Cleveland Clinic London —London
- Full-time
- Annual leave
- Employee assistance programme
12d
Education Coordinator Research (0.6 FTE)
University College London —London
- £43,981 - £52,586 a year
- Part-time
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
12d
Resident Liaison Officer
Bell Building Projects Ltd —London
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Embassy Liaison Manager
University College London Hospitals NHS Foundation Trust —London
- £58,133 - £65,261 a year
- Full-time
- Communication skills
5d
Regional Business Manager
Banning Dental Group —London
- Up to £60,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
- Employee discount
Quick apply
University Manager
Anthony Nolan —London
- £40,479 a year
- Full-time
- Hybrid work
- IT
- Annual leave
- Employee assistance programme
7d
eClinical Coordinator (London)
Medpace, Inc. —London
- Full-time
- Microsoft Word
- Microsoft Excel
- English
- Annual leave
Estates Manager
HCA International —London
- Up to £65,000 a year
- Full-time
- Hospital
- Engineering
- Organisational skills
- Employee discount
PTS Operations Manager
Guy's and St Thomas' NHS Foundation Trust —London
- £75,328 - £86,114 a year
- Full-time
- Leadership
- Employee assistance programme
2d
Medical Assessor - £75,585 - £84,840 p.a. + benefits
Medicines and Healthcare Products Regulatory Agency —London
- £75,585 - £84,840 a year
- Full-time
- Presentation skills
- Travel
- In-person
- Annual leave
- Sick pay
Centre Manager
London Womens Clinic —London
- £42,000 - £50,000 a year
- Management
- Administrative experience
- Leadership
- Health & wellbeing programme
- Annual leave
Quick apply
1d
Senior Manager, Project Management
Jazz Pharmaceuticals —London
- £141,600 - £212,400 a year
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Annual leave
6d
Communications Specialist, Improving Patient Information - £60,778 - £68,422 p.a. + benefits
Medicines and Healthcare Products Regulatory Agency —London
- From £60,778 a year
- Full-time
- Customer service
- Presentation skills
- Travel
- Annual leave
- Sick pay
5d
Practice Operations Manager
Francis Grove Surgery —London
- From £40,000 a year
- Full-time
- Management
- Customer service
- GP surgery experience
- Health & wellbeing programme
- Annual leave
Quick apply
Operational Advisor (DQRS)
MEDIDATA —London
- No degree
- Travel
- Teaching
- Annual leave
Operations Support
Cora Health —London
- Up to £30,000 a year
- Full-time
- Remote
- Customer service
- Analysis skills
- Travel
- Employee assistance programme
Senior Patient Advisor
UK Vein Clinic —London
- £28,000 - £30,000 a year
- Full-time
- CRM software
- Sales
- Microsoft Office
Quick apply
7d
Practice manager
London - Harley Street Smile Clinic —London
- Full-time
- Hospitality
- Leadership
- Employee assistance programme
Quick apply
Onboarding and Compliance Specialist
Montu UK —London
- £32,000 - £37,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
12d
Services Manager
Communitas Clinics —Croydon
- £48,000 a year
- Full-time
- Data analysis skills
- Analysis skills
- Bachelor's degree
- Sick pay
Quick apply

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Rehab Services Lead

Cleveland Clinic London -
London

Apply Now

Job details

Permanent | Full-time
12 days ago

Benefits

Private dental insurance
Cycle to work scheme
Season ticket loan
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount

Qualifications

Quality assurance

Full job description

Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare.

We believe that every life deserves world class healthcare.

Job Summary

Salary: Competitive

Hours: 37.5 hours a week

Location: 33 Grosvenor Place, London, SW1X 7HY

Contract: Full time, Permanent

What are we looking for?

Cleveland Clinic London are looking to recruit a Neuro Rehabilitation Pathway Lead to join our team.

We are looking for a confident and collaborative operational leader to support the delivery and ongoing development of rehabilitation services across Cleveland Clinic London’s Neurosciences Institute and wider rehabilitation pathways. This is a non-clinical leadership role focused on coordinating, optimising and overseeing the rehabilitation service pathway, with a strong emphasis on patient flow, timely admissions, pathway performance and service efficiency.

Acting as a central point of coordination, you will work closely with consultants, nursing leadership, therapy teams, operational services and external partners to support complex rehabilitation planning, external referrals and smooth progression through the pathway. You will also liaise with acute services, external hospitals, insurers, case managers, medico-legal teams, commissioners and community rehabilitation providers to support appropriate placement and continuity of care.

Reporting to the Institute Manager, you will contribute to accreditation activity, operational governance, pathway development and strategic growth initiatives, helping us deliver a high-quality, internationally aligned rehabilitation service.

What makes us different?

Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians. Our Mission, ‘Caring for life, researching for health, and educating those who serve’, assures our unwavering commitment to professional development.

Our expert Critical Care nursing team is a dynamic group of decision-makers who work collaboratively to make a lasting positive impact on the lives of our patients. Safe patient care is always our goal, and we leverage innovation and technology in order to achieve world class outcomes in our state of the art 29 bed ICU department.

What will your duties include?

Coordinate and oversee rehabilitation pathways across inpatient and outpatient services, supporting timely admissions, patient flow, transfers, discharges and efficient progression through the rehabilitation journey.
Maintain oversight of rehabilitation caseload activity, referral pipelines, waiting lists, bed utilisation and capacity, escalating operational risks where they may impact admissions, discharge planning or pathway performance.
Act as a key operational liaison for rehabilitation services, building effective relationships with internal teams, referring hospitals, insurers, commissioners, case managers, legal representatives and community rehabilitation providers.
Support the coordination of complex rehabilitation cases, including pathway tracking, funding coordination, external referrals, family meetings and escalation of operational barriers affecting patient progression.
Monitor rehabilitation service performance, activity data and key operational metrics, producing reports and identifying opportunities to improve efficiency, patient experience, outcomes and service delivery.
Contribute to accreditation readiness, operational governance, pathway development, audit, quality improvement and strategic growth initiatives aligned with rehabilitation standards and best practice.

What we need from you?

Extensive experience in rehabilitation, neurosciences, complex discharge, pathway coordination or healthcare operational management.
Experience managing complex caseloads, patient flow, rehabilitation pathways, admissions, discharge planning or wider service coordination processes.
Confident working with multidisciplinary teams and external agencies to support effective pathway coordination and continuity of care.
Strong ability to analyse service activity, operational performance data and key metrics to identify risks, trends and opportunities for improvement.
Experience supporting governance, audit, quality improvement or service development initiatives within a healthcare setting.
Experience of accreditation, regulatory or quality assurance processes, or working with insurers, commissioners, case managers or medico-legal stakeholders, would be advantageous.

What We Offer:

As a private hospital with no shareholders, we reinvest all profits back into our organisation. This allows us to provide meaningful, tailored support and development opportunities for our caregivers - alongside a range of benefits, including:

25 days annual leave plus Bank Holidays
Double-matched salary exchange pension – contribute 5% and we’ll contribute 10%
Private Medical & Dental Insurance
Life Assurance
Season Ticket Loan & Cycle to Work schemes
Workplace Nursery Scheme
Wellbeing Hub with mental health, coaching and EAP support
Earned Wage Access - get early access to part of your pay when needed
Access to discounts on food, retail, and more

INDCCL

Who we are?

Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare.

With over 100 years of history, our “Patients First” philosophy is at the heart of everything that we do.

If you would like to know more, please email [email protected].

‎

Applicant shortlisting and interviews may take place whilst the advert is live, so it may close sooner than expected - please submit your application as soon as possible. Due to the volume of applications, we are not always able to provide individual feedback.

Disclosure and Barring Service (DBS) Check

This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

“Let’s deliver World Class care together!”

As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.

CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging. Shortlisting, interviewing and selection will always be carried out without regard to any Protected Characteristics. When aware of the need to do so and when required, CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure, so far as practicable, that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.

Apply Now

Refine Your Search

patient experience manager jobs in farringdon, gtl

Rehab Services Lead

Education Coordinator Research (0.6 FTE)

Resident Liaison Officer

Embassy Liaison Manager

Regional Business Manager

University Manager

eClinical Coordinator (London)

Estates Manager

PTS Operations Manager

Medical Assessor - £75,585 - £84,840 p.a. + benefits

Centre Manager

Senior Manager, Project Management

Communications Specialist, Improving Patient Information - £60,778 - £68,422 p.a. + benefits

Practice Operations Manager

Operational Advisor (DQRS)

Operations Support

Senior Patient Advisor

Practice manager

Onboarding and Compliance Specialist

Services Manager

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