Head of customer service Work, Jobs in Fawley, Ham (with Salaries)

Customer Service Specialist
Carsa Limited —Southampton
- Up to £30,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- In-person
- Health & wellbeing programme
- Life insurance
Quick apply
Sales & Executive Support
Parkway England —Fareham
- £32,000 - £37,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Microsoft Outlook
- Flexitime
Quick apply
6d
Service Charge Analyst
Innovus —New Milton
- Up to £35,000 a year
- Full-time
- In-person
- Communication skills
Quick apply
14d
Service Lead Tenancy Management
Southampton City Council —Southampton
- £57,755 - £65,222 a year
- Full-time
- Employee assistance programme
- Employee discount
14d
Car Sales Executive (Hub Based)
Carsa Limited —Southampton
- £28,000 - £60,000 a year
- Full-time
- Sales
- In-person
- Negotiation
- Free parking
- Health & wellbeing programme
Quick apply
Head of Reception
Blossom Health —Havant
- £14.49 - £14.50 an hour
- Full-time
- Customer service
- Supervising experience
- Continuous improvement
- Free parking
- Sick pay
Quick apply
12d
Business Engagement and Service Improvement Manager
Abri —Eastleigh
- Up to £58,432 a year
- Full-time
- Project management
- Continuous improvement
- Team management
11d
Foodhall Manager
ASDA —Southampton
- Weekend availability
- Customer service
- Organisational skills
- In-person
- Annual leave
- Employee assistance programme
Customer Training Manager
AIRBUS Defence and Space Limited —Portsmouth
- Full-time
- Hybrid work
- Management
- Training & development
- Free parking
- Employee assistance programme
5d
Employee Relations Advisor
Portsmouth City Council —Portsmouth
- £39,151 - £42,838 a year
- Hybrid work
- Customer service
- Conflict management
- Human resources
5d
Customer Care Representative
Prysmian Group —Bishopstoke
- Full-time
- Microsoft Word
- Free parking
Operations Director
Churchill Retirement PLC —Ringwood
- Weekend availability
- Sales
- Customer service
- Business development
Head of Quality
Beagle Technology Group —Christchurch
- Full-time
- Engineering
- Continuous improvement
- No degree
- Free parking
- Annual leave
Quick apply
7d
Head of Buying UK/EU
Solent Group —Christchurch
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Continuous improvement
- Work from home
- Flexible schedule
General Manager
Thomas Franks Ltd —Winchester
- £55,000 a year
- Full-time
- Customer service
- Preschool
- Team management
- Free parking
- Employee assistance programme
Quick apply
6d
Service Lead Neighbourhoods, People and Partnerships
Southampton City Council —Southampton
- £57,755 - £65,222 a year
- Full-time
- Employee assistance programme
- Employee discount
14d
Senior Receptionist
Vets for Pets —Waterlooville
- Full-time
- Management
- Organisational skills
- Front desk
- Annual leave
- Employee discount
7d
HR Change Consultant
Eastleigh Borough Council —Eastleigh
- £50,782 - £54,448 a year
- Full-time
- Hybrid work
- Human resources
- IT
- Communication skills
- Annual leave
11d
Contact Centre Director
Churchill Retirement PLC —Ringwood
- Full-time
- Continuous improvement
- Leadership
Dual Site General Manager
Dometic —Chichester
- £80,000 - £90,000 a year
- Full-time
- Sales
- Customer service
- Engineering
- Free parking
- Employee discount
Quick apply
6h

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Customer Service Specialist

Carsa Limited -
Southampton

Quick apply

Job details

Full-time
Up to £30,000 a year

Benefits

Health & wellbeing programme
Company pension
Company events
Life insurance
Referral programme
On-site parking

Qualifications

Vehicle service booking
Automotive warranty claim processing
Customer service call handling
Driving Licence
Microsoft Outlook
Client engagement
Customer service
Complaint handling
Motor vehicle service advising experience
Automotive service
Customer interaction
Accounts payable reconciliations
Communication skills
Mechanical knowledge
Supplier invoice processing

Full job description

Automotive Complaints Handler

Location: Park Gate Head Office, based out of the office 5 days per week
Hours: Monday to Friday, 8am – 5pm

We are looking for an experienced Customer Service Specialist to join our Customer Experience team at our Head Office in Park Gate. This is a key role supporting our customers throughout their vehicle repair journey, using strong vehicle and mechanical knowledge alongside excellent communication to resolve issues efficiently and professionally.

What you’ll be doing:

Communicating with customers by phone and via email, delivering consistently high levels of customer satisfaction
Assessing priorities and working closely with repair specialists, using mechanical understanding to support accurate communication and decision-making
Monitoring work in progress and proactively following up on any issues
Keeping the Customer Experience Manager informed of non-conforming vehicles or emerging concerns
Liaising with the Production Team on matters impacting repair timescales
Keeping customers fully updated on the progress of their vehicle repairs in clear, easy-to-understand terms
Administering warranty claims accurately to help reduce aftersales costs
Logging and managing all customer queries, concerns, and complaints professionally
Diarising complaints to ensure timely updates and resolutions
Managing loan car bookings, documentation, and controls
Processing vendor invoices and reconciling with finance teams
Booking appointments for both customers and internal vehicles

What we’re looking for:

A minimum of 2 years’ experience in a similar role
Mechanical knowledge or experience within the Motor Trade (desirable)
Strong working knowledge of Outlook
Excellent written and verbal communication skills
Confident interpersonal skills with a natural ability to build rapport
A proactive, can-do attitude with strong problem-solving skills

Benefits:

Birthday day off
Death in Service Insurance
Critical Illness Cover
Company pension scheme
On-the-job training and clear career progression opportunities
Increased holiday with length of service
Referral Bonuses

About Carsa

At Carsa, we’re not just selling cars — we’re creating exceptional experiences. Our customers and colleagues are at the heart of everything we do, and we pride ourselves on delivering outstanding service at every touchpoint.

With 11 retail outlets nationwide and a state-of-the-art Preparation Centre, we uphold the highest industry standards. As we enter an exciting period of growth and retail expansion, there’s never been a better time to join Carsa and grow your career with us.

Job Type: Full-time

Pay: Up to £30,000.00 per year

Benefits:

Company events
Company pension
Health & wellbeing programme
Life insurance
On-site parking
Referral programme

Experience:

Motor Trade Service Advisor: 2 years (required)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

head of customer service jobs in fawley, ham

Customer Service Specialist

Sales & Executive Support

Service Charge Analyst

Service Lead Tenancy Management

Car Sales Executive (Hub Based)

Head of Reception

Business Engagement and Service Improvement Manager

Foodhall Manager

Customer Training Manager

Employee Relations Advisor

Customer Care Representative

Operations Director

Head of Quality

Head of Buying UK/EU

General Manager

Service Lead Neighbourhoods, People and Partnerships

Senior Receptionist

HR Change Consultant

Contact Centre Director

Dual Site General Manager

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