Head of data Work, Jobs in Featherstone, Wyk (with Salaries)

Head of Customer Experience
Yorkshire Dental Suite —Leeds
- £50,000 - £65,000 a year
- Full-time
- Hospitality
- Management
- Customer service
Quick apply
1d
Head of People
Velstar —Leeds
- Full-time
- Hybrid work
- Management
- Analysis skills
- Human resources
Quick apply
2d
Head of External Reporting & Data Quality
Leeds Beckett University —Leeds
- £58,225 - £69,488 a year
- Analysis skills
- University
- Leadership
4d
Head of Operations
Bettys & Taylors Group —Harrogate
- Full-time
- Continuous improvement
- Leadership
- Communication skills
- Employee discount
3d
Head of Year
Brayton Academy —Brayton
- £33,143 - £36,363 a year
- Full-time
- Communication skills
- School
- Teaching
- Free parking
- Sick pay
Quick apply
Head of Energy Services
Smarta Energy —Garforth
- £72,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Management
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
Deputy Head of Healthcare
PPG Health In Justice —Wakefield
- Up to £56,000 a year
- Employee discount
8d
Agile Delivery Manager
Tes Global —Sheffield
- £85,000 - £95,000 a year
- Full-time
- DevOps
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
13d
Digital Services Senior Manager in HEAD OF SERVICE
Bank of England —Leeds
- £81,600 - £91,800 a year
- Full-time
- Hybrid work
- Management
- Travel
- IT
- Annual leave
- Flexible schedule
6d
Head of Education, Employment & Skills
Sheffield Wednesday Football Club Community Programme —Sheffield
- £40,613 - £43,927 a year
- Full-time
- Management
- Bachelor's degree
- In-person
Quick apply
Head of Estates
Orchard Healthcare Group —Harrogate
- From £60,000 a year
- Full-time
- Leadership
Quick apply
Head of Commissioning Operations
Orchard Care Homes —Harrogate
- Full-time
- Travel
- Leadership
- Employee assistance programme
- Referral programme
Head of Institute - Sheffield Institute of Education
Sheffield Hallam University —Sheffield
- Full-time
- Education
- IT
- Teaching
2d
Head of Business - Mercedes Benz York
JCT600 —York
- Full-time
- Annual leave
- Referral programme
Quick apply
Head of Estates Portfolio Management Office
University of Sheffield —Sheffield
- £61,759 - £80,524 a year
- Full-time
- Hybrid work
- Project management
- University
- Mentoring
- Annual leave
- Employee discount
Head of Commissioning Operations
Orchard Healthcare Group —Harrogate
- Full-time
- Travel
- Leadership
- Employee assistance programme
- Referral programme
Quick apply
Head of Performance Marketing
Smile White & Yorkshire Dental Suite —Leeds
- £70,000 - £90,000 a year
- Full-time
- Social media management
- In-person
- Leadership
- Free parking
- Employee discount
Quick apply
1d
Learning Support Performance and Projects Coordinator
York College —Bishopthorpe
- £33,643 - £36,938 a year
- Administrative experience
- Communication skills
- Annual leave
- Gym membership
4d
Head of PPC
Vintage Cash Cow —Leeds
- £60,000 - £80,000 a year
- Full-time
- Remote
- Analysis skills
- AI
- Leadership
Quick apply
3d
Technical Support Officer – Building Safety and Compliance
Vico Homes —Castleford
- £31,975 - £34,831 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Communication skills
- Annual leave
- Employee assistance programme
8d

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head of data jobs near featherstone, wyk

Head of Customer Experience

Yorkshire Dental Suite -
Leeds

Quick apply

Job details

Full-time
£50,000 - £65,000 a year
1 day ago

Qualifications

Hospitality
Management
Customer service
Analysis skills
Leadership
Communication skills

Full job description

Head of Customer Experience

Company: YDS Group (Yorkshire Dental Suite & Smile White)

Location: Leeds- Full time office based

Salary: £50,000 – £65,000 depending on experience, plus performance bonus

About us

YDS Group is the parent company behind two growing dental and aesthetics brands: Yorkshire Dental Suite and Smile White. Both are built on a simple belief - that the experience our patients and customers have with us should feel exceptional from the very first contact to long after their treatment. As we grow, we're looking for someone to own that experience entirely: to set the standard, measure it, and raise it across both brands.

This is a high-visibility role reporting directly to our CEO. You'll be the person responsible for making sure every interaction with YDS Group feels like the kind of service people remember and recommend.

The role

We're looking for a Head of Customer Experience to take complete ownership of the customer service offering across Yorkshire Dental Suite and Smile White. You'll define what outstanding service looks like for us, put the measurement in place to know how we're doing, and lead the work to keep improving it as we scale.

We'd particularly love to hear from people with a background in luxury hospitality - those who understand instinctively what world-class, high-touch service feels like and know how to build it into the fabric of how a business operates.

Key responsibilities

Own the end-to-end customer and patient experience across both brands, from first enquiry through to aftercare.
Define the service standards and culture that set YDS Group apart, and embed them across teams and sites.
Establish clear measurement - satisfaction scores, feedback, reviews, complaints, retention and other key indicators - so we always know how we're performing.
Use those insights to drive continuous improvement, turning feedback into tangible changes that customers feel.
Lead, coach and inspire front-of-house and patient-facing teams to deliver consistently exceptional service.
Design and roll out training, processes and tools that raise the bar and keep it raised as we open new sites and grow.
Handle escalated or sensitive situations with care, protecting both the customer relationship and the brand.
Work closely with the CEO and wider leadership to align the customer experience with the group's growth ambitions.
Champion the voice of the customer at a leadership level, making sure their perspective shapes decisions across the business.

What we're looking for

Essential

A proven track record of delivering and improving outstanding customer service, ideally in a premium, high-touch environment.
Experience setting service standards and building a service-led culture across a team or organisation.
Strong analytical ability - comfortable defining metrics, reading the data, and acting on what it tells you.
A natural leader who can motivate teams and raise standards through coaching rather than just instruction.
Excellent communication and relationship skills, and the confidence to operate at leadership level.
A genuine passion for service excellence and an eye for the details that make an experience feel special.

Desirable

A background in luxury hospitality (premium hotels, fine dining, private members' clubs, luxury retail or similar).
Experience working across multiple sites, brands or locations.
Experience in dental, healthcare, aesthetics or another regulated, patient/client-facing setting.
Familiarity with CRM, feedback and review platforms.

What we offer

A salary of £50,000 – £65,000 depending on experience, plus a performance-related bonus.
A rare opportunity to own and shape the customer experience for two growing brands, reporting directly to the CEO.
Real autonomy and influence - this is a role with a seat at the table and visible impact on the group's growth.

How to apply

YDS Group is an equal opportunities employer. We welcome applications from all backgrounds.

Pay: £50,000.00-£65,000.00 per year

Ability to commute/relocate:

Leeds LS11 8JT: reliably commute or plan to relocate before starting work (required)

Experience:

Management: 3 years (required)

Work authorisation:

United Kingdom (required)

Location:

Leeds LS11 8JT (required)

Work Location: In person

Quick apply

Refine Your Search

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