Helpdesk support Work, Jobs in Featherstone, Wyk (with Salaries)

Customer Service Advisor / work scheduler Day/Night
SWARCO —Featherstone
- £26,500 - £27,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
12d
Nights Role: Mobile Response Officer
Key Security (UK) Ltd —Wakefield
- £13.45 an hour
- 12 hour shift
- Microsoft Word
- Microsoft Outlook
- Driving
- Free parking
Quick apply
IT Desktop Support
Axiom Technologies —Leeds
- Part-time
- Computer Science
- Windows
- Microsoft Office
- Flexible schedule
Tech Support
CCTVdirect —Leeds
- Customer service
- Computer networking
- IT
IT Support Engineer
HSL Chairs —Batley
- £30,000 a year
- Weekend availability
- Windows
- Microsoft Office
- SQL
- Employee assistance programme
- Employee discount
Quick apply
14d
IT Support Engineer
Optionbox Ltd —Leeds
- From £25,000 a year
- Full-time
- Hybrid work
- Windows
- Computer networking
- SharePoint
- Referral programme
Quick apply
IT Support Apprentice
Optionbox Ltd —Leeds
- From £16,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- SharePoint
- Classroom experience
- Free parking
- Referral programme
Quick apply
1st/2nd Line IT Support - £27,000-£34,000
Humnize —Wetherby
- £27,000 - £34,000 a year
- Rotating shift
- Azure
- Computer networking
- Linux
- Free parking
Customer Help Desk Advisor
JLA —Sowerby Bridge
- £25,272 a year
- Full-time
- Hybrid work
- Microsoft Word
- Customer service
- Computer literacy
- Free parking
- Annual leave
Quick apply
Facilities Co-Ordinator
Mitie —Castleford
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
7h
Level 2 Helpdesk Engineer
FluidOne —Sheffield
- Full-time
- Remote
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
Pension Systems Officer
South Yorkshire Pensions Authority —Barnsley
- £26,824 - £32,061 a year
- Full-time
- Administrative experience
- SQL
- Free parking
- Annual leave
3d
Helpdesk Lead
CBRE —Leeds
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
4d
Customer Support Specialist
M3EU —Leeds
- Full-time
- Hybrid work
- Communication skills
- Time management
Quick apply
Supervisor Helpdesk EMEA
Arthrex —Sheffield
- Full-time
- Hybrid work
- Computer Science
- Engineering
- English
- Annual leave
IT Support Engineer - North Region (6 month FTC Based York area)
Splendid Hospitality Group —York
- £35,000 - £38,500 a year
- Hybrid work
- Hospitality
- Azure
- Computer Science
- Employee assistance programme
- Employee discount
6d
Customer Service Advisor
CBRE —Doncaster
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Employee discount
Caretaker
Barnsley Metropolitan Borough Council —Barnsley
- £24,796 - £25,185 a year
- Full-time
- English
- Employee discount
4d
Senior QAT Analyst - £42,410-£47,916 p.a. + benefits
Medicines and Healthcare Products Regulatory Agency —Leeds
- £42,410 - £47,916 a year
- Full-time
- Azure
- Presentation skills
- Travel
- Annual leave
- Sick pay
8d
Estates Administrator
Doncaster City Council —Doncaster
- £26,644 a year
- Full-time
- Administrative experience
- Communication skills
- School
- Free parking
11d

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Customer Service Advisor / work scheduler Day/Night

SWARCO -
Featherstone

Quick apply

Job details

Full-time
£26,500 - £27,500 a year
12 days ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Employee discount

Qualifications

Microsoft Excel
Customer service
GCSE
Microsoft Office
Continuous improvement
Communication skills
Help desk

Full job description

Company Description

Works Scheduler Customer services

Location: Hybrid Working Available
Reporting to: Head of Customer Services
Work Pattern: 4 on 4 off Day and Night shifts. Shifts are 7am - 7pm and 7pm -7am
please note there is a shift allowance payable for night and weekend works.

SWARCO UK & Ireland – The Better Way. Every Day.

At SWARCO, we are at the forefront of intelligent traffic management, delivering innovative solutions that keep people moving safely and efficiently across the UK and Ireland. Our technologies include Intelligent Traffic Systems, Traffic Signals, Parking Solutions, EV Charging and Smart Street Lighting. As part of the global SWARCO Group, we combine local expertise with international innovation.

Job Description

We are currently looking for a proactive and organised Works Scheduler to join our Customer Services team.

What you'll do

As a Works Scheduler, you will play a vital role in ensuring the effective delivery of our maintenance and service contracts. You will be responsible for coordinating reactive faults, planned maintenance activities and engineer workloads, ensuring customer service levels are consistently achieved or exceeded.

Working closely with engineers, Service Delivery Managers and customers, you will take ownership of service requests from receipt through to completion while maintaining a strong focus on customer satisfaction and operational efficiency.

Key responsibilities

Schedule and coordinate reactive fault responses in line with contractual SLAs.
Allocate work to engineers based on location, skillset, workload and fault priority.
Monitor and manage customer requests through to successful resolution.
Liaise with engineers, customers, subcontractors and internal stakeholders to ensure effective service delivery.
Schedule and track periodic inspections and planned maintenance activities.
Escalate service issues where necessary to ensure contractual performance is maintained.
Process maintenance and chargeable works administration, including billing support.
Maintain accurate records within service and fault management systems.
Support out-of-hours service operations on a rota basis alongside colleagues.
Ensure compliance with all Quality, Health, Safety, Security and Environmental procedures.

What we offer

As well as providing a competitive salary, SWARCO actively promotes a supportive and inclusive working environment and offers excellent opportunities for development and career progression.

Benefits include:

Hybrid working opportunities
25 days holiday, rising with service, plus Bank Holidays
Holiday purchase scheme
Company pension scheme with generous employer contributions
Employee Assistance Programme
Life Assurance
Employee discounts portal
Ongoing learning and development opportunities
Cycle to Work scheme (where applicable)

Qualifications

What we're looking for

Essential

Experience working within a scheduling, planning or coordination role.
Excellent customer service and telephone handling skills.
Strong organisational and problem-solving abilities.
Experience using data to support decision-making and continuous improvement.
Good working knowledge of Microsoft Office applications, particularly Excel.
Strong communication skills, both written and verbal.
Ability to work independently and collaboratively within a team.
GCSE level education or equivalent.

Desirable

Experience using fault management or scheduling systems.
Previous experience within a service desk, helpdesk or service centre environment.
Experience working within engineering, utilities, infrastructure or field service environments.

Additional Information

Interested?

If you're highly organised, customer-focused and enjoy working in a fast-paced environment where no two days are the same, we'd love to hear from you.

Apply today and help us deliver the smarter, safer and more sustainable transport networks of tomorrow.

Applications are shortlisted on a rolling basis and we reserve the right to interview and appoint before the closing date. We therefore encourage early applications as vacancies may close once a suitable candidate has been identified.

We have a responsibility to ensure that all employees are eligible to live and work in the UK. Successful candidates must have the right to work in the UK by the commencement of employment.

SWARCO is an equal opportunities employer and welcomes applications from all suitably qualified candidates.

Agencies: Please note that should we require recruitment agency involvement, we will contact agencies from our Preferred Supplier List (PSL). Any unsolicited CVs submitted to SWARCO employees or hiring managers without prior written agreement will be considered the property of SWARCO and no fee will be payable.

#SWARCO #TheBetterWayEveryDay #CustomerServiceJobs #SchedulerJobs #PlanningJobs #ServiceCoordinator #OperationsJobs #EngineeringSupport #InfrastructureJobs #HiringNow

#LI-EW1

#ITS

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Refine Your Search

helpdesk support jobs in featherstone, wyk

Customer Service Advisor / work scheduler Day/Night

Nights Role: Mobile Response Officer

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Supervisor Helpdesk EMEA

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Estates Administrator

I want to receive the latest job alerts for helpdesk support in featherstone, wyk

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