guest service agent Work, Jobs in feltham, eng (with Salaries)

Guest Service Agent
The Wellesley Hotel London —Knightsbridge
- £26,436.80 a year
- Full-time
- Bilingual
- Hospitality
- Hotel
Quick apply
11h
Reservations Agent (M/F/X)
IBIS BUDGET —Hounslow
- Part-time
- Culinary experience
- Customer service
- English
- Employee discount
Quick apply
Event Steward
Able AI Agent Ltd —nine elms
- £13 - £14 an hour
- Temporary
- Hospitality
- Management
- First Aid Certification
Quick apply
1d
Guest Experience Champion
Aramark —Windsor
- £13.05 an hour
- Full-time
- Hospitality
- Leadership
- Resort
- Free parking
- Employee discount
Guest Service Agent
Zedwell —London
- £26,439 a year
- Full-time
- Guest services
- Employee assistance programme
- Referral programme
Quick apply
1h
Reservations Agent
St. James's Hotel & Club - Reservations —London
- £26,523 a year
- Full-time
- Hotel
Quick apply
1d
Front Desk Agent
Still Life Global —London
- £26,000 a year
- Full-time
- Bilingual
- Hospitality
- In-person
Quick apply
10d
At Your Service / Switchboard Agent - JW Marriott Grosvenor House
Marriott International, Inc —London
- Full-time
- Management
- Customer service
- English
- Employee discount
Guest Services Agent
Royal Lancaster London —London
- £26,685.73 - £30,000.00 a year
- Full-time
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
8d
Reservations Agent
Bvlgari Hotel London - Revenue and Reservations —London
- Full-time
- Hospitality
- Hotel
- Organisational skills
Quick apply
1h
Luggage Porter
COMO Metropolitan London —London
- Up to £28,892 a year
- Full-time
- Hotel
- Organisational skills
- Hotel experience
- Annual leave
- Employee assistance programme
Quick apply
10d
Welcome Desk Agent
Marriott International, Inc —London
- Full-time
- Hotel
- Employee discount
Overnight Guest Services Agent
Four Seasons —London
- Full-time
- Bar
- Hotel
4d
Guest Service Agent
St.Giles- Reception —London
- £26,440 a year
- Full-time
- Guest services
- Employee assistance programme
- Referral programme
Quick apply
Night Guest Service Agent
Royal Lancaster London —London
- £26,685.73 - £30,000.00 a year
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
3d
Night Front Desk Agent
OBS Hotel Limited —London
- Night shift
- Hospitality
- Hotel
- Front desk
2d
Guest Experience Agent, Pre-Opening - The St. Regis London
Marriott International, Inc —London
- Full-time
- Hotel
- Organisational skills
- Communication skills
- Employee assistance programme
- Sick pay
3d
Guest Service Agent
Bertrand's Townhouse —London
- £13.85 an hour
- Nights as needed
- Hospitality
- Customer service
- Hotel
Quick apply
Guest Relations Agent
Hyatt Regency London - The Churchill —London
- Full-time
- Hospitality
- Bar
- Hotel
- Employee assistance programme
- Employee discount
Reservations Agent
Rosewood London —London
- Full-time
- Hotel
Quick apply
12d

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Guest Service Agent

The Wellesley Hotel London -
Knightsbridge

Quick apply

Job details

Full-time
£26,436.80 a year
11 hours ago

Benefits

Discounted or free food

Qualifications

Bilingual
Hospitality
Multilingual
Front desk
Guest services
Phone etiquette
Communication skills
Hotel experience

Full job description

Job Summary
We are seeking a dedicated and enthusiastic Guest Service Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience. This role requires strong communication skills, a passion for hospitality, and the ability to handle various guest inquiries effectively. Multilingual or bilingual candidates are highly encouraged to apply.

Duties

Welcome guests upon arrival and assist with check-in and check-out procedures
Respond promptly to guest inquiries via phone, email, and in-person, demonstrating excellent phone etiquette
Provide information about hotel services, local attractions, and amenities
Handle guest complaints or concerns with professionalism and empathy
Maintain accurate records of guest interactions and transactions
Collaborate with other hotel departments to ensure seamless service delivery
Uphold the highest standards of cleanliness and organisation in the front desk area

Experience

Previous experience in a hotel or hospitality environment is preferred
Strong guest service skills with a focus on creating positive experiences
Bilingual or multilingual abilities are advantageous for effective communication with diverse guests
Familiarity with hotel management software is beneficial but not essential
A friendly demeanour and the ability to work well under pressure in a fast-paced environment

Benefits

Salary plus Service Charge (Monthly)
Free Uniform and Uniform Dry Cleaning
Free Staff Food whilst on shift
Access to Marriott Employee Rates in over 9000hotels worldwide

If you are passionate about delivering outstanding customer service and thrive in a dynamic setting, we would love to hear from you. Join us in creating unforgettable experiences for our guests!

Job Type: Full-time

Pay: £26,436.80 per year

Work Location: In person

Quick apply

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