Solutions engineer Work, Jobs in Feltham Tw13 (with Salaries)

Service Desk Coordinator
Roast & Ground Limited —Chessington
- £32,000 - £36,000 a year
- Full-time
- Administrative experience
- Analysis skills
- In-person
- Free parking
- Employee discount
Quick apply
Machine Learning Engineer
Roke Manor Research Limited —Woking
- AWS
- Machine learning
- IT
Solutions Engineer
Sano Genetics —London
- £45,000 - £50,000 a month
- Remote
- Software development
- APIs
- HTML
3rd Line Support Engineer
Wey Computing Solutions Limited —Send
- £30,000 - £42,000 a year
- Full-time
- Azure
- Windows
- Maths
- Free parking
- Employee discount
Quick apply
7d
Higher Engineer
NPL —Middlesex
- Doctoral degree
Reliability Maintenance Engineering Technician / Engineering Technician / Electrical Engineer / Maintenance engineer / Service and Maintenance Engineer, AMZL DXW3-RME
Amazon UK Services Ltd. - A10 —Weybridge
- Full-time
AWS Support Engineer
IDOX plc —Woking
- Full-time
- Hybrid work
- DevOps
- AWS
- Travel
Quick apply
Scrum Master
Roke Manor Research Limited —Woking
Audio Engineering (Freelance)
ElevenLabs —London
- Full-time
- Remote
Abseiler
Titchfield Group —Hatfield
- £40,000 - £50,000 a year
- Weekend availability
- Carpentry
- Power tools
- Construction
- Employee discount
Quick apply
Aeronautical Engineering Apprentice
Vista Global —Farnborough
- Microsoft Office
- Communication skills
- Time management
Intern - Mechanical Engineer
Instron —High Wycombe
- Full-time
- Engineering
- Laboratory experience
- Master's degree
Engineer
Kier Group —Reading
- Full-time
- Travel
Engineering Design Technician Apprentice
Oakley Food Projects —Winnersh
- £24,000 - £26,000 a year
- Engineering
- IT
- In-person
Quick apply
Service Engineer
Johnson Controls —Sunbury
- Overtime
- Driving
- Employee assistance programme
- Referral programme
Industrial placement student
Enfinium —London
Mechanical Apprentice
VVB Engineering —West London
- Full-time
Quick apply
Graduate Mechanical Engineer
VVB Engineering —London
- £30,000 a year
- Full-time
- Employee discount
Quick apply
Junior Digital Technician
AtkinsRéalis —Epsom
- Overtime
- Hybrid work
- Communication skills
Cloud Support Engineer, Support Engineering
AWS EMEA SARL (UK Branch) —Thames Valley
- Weekend availability
- Computer Science
- AWS
- Bachelor's degree

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Service Desk Coordinator

Roast & Ground Limited
Chessington

Quick apply

Job details

Full-time
£32,000 - £36,000 a year

Benefits

Free parking
Casual dress
Company pension
Company events
Employee discount
Sick pay
On-site parking

Qualifications

Supply chain
Logistics
Administrative experience
Analysis skills
Transportation management systems

Full job description

Job Description: Service Desk Coordinator

Contract Type: Permanent, Full-Time

Working Hours: Monday to Friday – 8.45am – 5.15pm (Office based)

About Us:

We’re a passionate commercial coffee machine supplier with customer service at the heart of everything we do. From high‑quality coffee machines and freshly roasted beans to servicing, engineering support and professional cleaning solutions — we help businesses serve exceptional coffee, effortlessly.

We’re proud of our reputation for outstanding service (our Google reviews speak for themselves), and we’re looking for someone who shares our passion.

Overview

The Service Desk Coordinator is responsible for delivering Service Excellence to our customers. They will be responsible for using Roast & Ground and our partner suppliers’ resource to meet our customer SLAs in line with our drinks equipment service agreements. This includes coordinating and arranging preventative maintenance visits and emergency call-outs, managing operated accounts as well as hygiene and ad hoc customer and sales team requests. They will instruct the engineers and wider team responsible for service delivery, ensuring that they have the tools and support they need for the task. Meeting our SLAs, operating in line with our Consider It Done commitments, operational efficiency and customer satisfaction levels are key measurables for this role.

Key Responsibilities:

1. Preventative Maintenance & Call-outs – Receive, allocate, record, monitor and close down scheduled and emergency service jobs using our Clik Service Management Programme and in accordance with company processes and SLAs.

2. Operated Accounts & Hygiene Service - Manage the delivery of the operated account service and hygiene visits to customers.

3. Service Excellence – Ensure work procedures are identified, agreed, briefed, audited and reported on to an agreed standard.

4. Process Improvement - Assist Head of Operations in developing initiatives that will help monitor and improve product/service quality and reduce call-outs on an on-going basis. Ensure Consider It Done reflects the latest operational processes.

5. Compliance – Ensure compliance with industry regulations, standards, AVA best practices as well as agreed company Policies and Procedures identified within Consider It Done.

6. H&S - Ensure the function operates safely in all areas and in accordance with regulatory and best practice.

7. KPIs – Tracking and reporting to include time to site, % remotely cleared calls, first time fix rate, % engineer ‘work’ time, customer feedback, machine delivery to installation time.

Your Skills and Experience

Experience coordinating work on a technical service desk required.
Experienced in the use of a service management programme such as Clik and comfortable using a CRM.
Great administrative skills and excellent numerical skills.
Strong ability to prioritise work and multi-task in a busy environment
Flexible and adaptable to respond to customer needs.

The Role

What we offer:

Competitive salary
A high-performing, friendly team
22 days holiday plus bank holidays (rising to 25 with service)
Sick pay to support your wellbeing
Being part of a warm, supportive, family-run business
Free on-site parking
And of course… excellent, unlimited coffee

Thank you for your interest in this role. Please note due to the high volume of applications, we may not be able to respond to candidates who are not shortlisted. If you have not been contacted within 10 days of submitting your application, unfortunately your application will not have not been successful.

Job Type: Full-time

Pay: £32,000.00-£36,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Employee discount
Free parking
On-site parking
Sick pay

Application question(s):

Do you live within a 40 minute commute of our Chessington office?

Experience:

Service Desk: 2 years (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

solutions engineer jobs in feltham tw13

Service Desk Coordinator

Machine Learning Engineer

Solutions Engineer

3rd Line Support Engineer

Higher Engineer

Reliability Maintenance Engineering Technician / Engineering Technician / Electrical Engineer / Maintenance engineer / Service and Maintenance Engineer, AMZL DXW3-RME

AWS Support Engineer

Scrum Master

Audio Engineering (Freelance)

Abseiler

Aeronautical Engineering Apprentice

Intern - Mechanical Engineer

Engineer

Engineering Design Technician Apprentice

Service Engineer

Industrial placement student

Mechanical Apprentice

Graduate Mechanical Engineer

Junior Digital Technician

Cloud Support Engineer, Support Engineering

I want to receive the latest job alerts for solutions engineer in feltham tw13

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