Hotel receptionist Work, Jobs in Feltham West (with Salaries)

Receptionist / Guest Service Officer - FIXED TERM
Plaza Premium Lounge (UK) Ltd —London Heathrow Terminal 4
- £12.72 an hour
- Full-time
- Microsoft Word
- Hospitality
- English
- Free parking
- Health & wellbeing programme
Quick apply
4d
Guest Service Assistant
Holiday Inn Express Epsom —Epsom
- Part-time
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Front Office Team Member
IBIS —Hayes
- £14.80 an hour
- Part-time
- English
- Hotel
- Employee discount
- Flexible schedule
Quick apply
4d
Front of House Admin
LIPS Healthcare —Battersea
- Full-time
- Hospitality
- Sales
- Hotel
- Free parking
Quick apply
9d
Guest Service Assistant
Holiday Inn Express Limehouse —London
- Full-time
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
10d
Venue Host
Madera at Treehouse Hotel London —West London
- Full-time
- Hospitality
- Hotel
- Hotel experience
- Annual leave
- Employee assistance programme
Quick apply
12d
Hotel Receptionist
Ship Hotel Weybridge —Weybridge
- £27,000 a year
- Full-time
- Hospitality
- Hotel
- Organisational skills
- Free parking
Quick apply
3d
Head of Housekeeping/Reception
Phoenix Hostel —London
- £15 an hour
- Full-time
- Hospitality
- Customer service
- English
Quick apply
12d
Reception Manager
YOTELPAD London Stratford Mission Control —London
- £35,000 a year
- Full-time
- Hotel
- Hotel experience
Quick apply
10d
Night Reception Team Member - Part Time
Travelodge —Horley
- £14.71 an hour
- Part-time
- Bar
- No experience needed
- Hotel
- Employee discount
Night Reception Team Member
IBIS —Hayes
- £15.30 an hour
- Part-time
- Hotel
Quick apply
Reception Team Member - Part Time
Travelodge —London
- £12.71 an hour
- Part-time
- No experience needed
- Hotel
- Employee discount
6d
Receptionist
Holiday Inn London Shepperton —Shepperton
- Full-time
- Sales
- Customer service
- Driving
- Free parking
- Employee discount
Quick apply
11d
Receptionist
The Sloane Club —London
- £30,700 a year
- Full-time
- Hotel
Quick apply
Guest Services Assistant
Pennyhill Park Hotel & Spa —Bagshot
- £13.05 an hour
- Part-time
- Hotel
- IT
- In-person
- Free parking
- Employee assistance programme
Receptionist
Millennium Hotel and Resorts UK —London
- Weekend availability
- Bar
- Customer service
- Hotel
- Annual leave
- Employee discount
Quick apply
3d
Corporate Receptionist
Portico Corporate Reception Management —London
- £33,723 a year
- Full-time
- Customer service
- Annual leave
- Life insurance
Quick apply
4d
Gatwick - Reception Team Member - Part Time
Travelodge —Horley
- £13.71 an hour
- Part-time
- No experience needed
- Hotel
- Employee discount
Front Desk Agent, The Savoy Hotel
FAIRMONT —London
- £36,316 a year
- Full-time
- Hospitality
- Hotel
- Human resources
- Employee assistance programme
- Employee discount
Quick apply
2d
Receptionist
Radisson Hotel and Conference Centre London Heathrow - Rooms —Sipson
- £28,626.49 a year
- Full-time
- Hotel
- Communication skills
- Employee assistance programme
Quick apply
2d

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Receptionist / Guest Service Officer - FIXED TERM

Plaza Premium Lounge (UK) Ltd -
London Heathrow Terminal 4

Quick apply

Job details

Full-time | Fixed term contract
£12.72 an hour
4 days ago

Benefits

Free parking
Health & wellbeing programme
Discounted or free food
Company pension
Company events
On-site parking

Qualifications

Microsoft Word
Hospitality
Micros POS
English
Microsoft Office
Administrative experience
Front desk
Phone etiquette
Communication skills
Hotel experience

Full job description

JOB DESCRIPTION | AEROTEL

Reports to: Duty Manager

Contract: Fixed Term until 31st December

Summary of Position:

To greet and check-in passengers as well as monitor the lounge condition. Upsell where possible lounge facilities, such spa treatments, showers, premium beverages, sleeping facilities, to the passengers. Being knowledgeable and the first point of contact for information about the lounge and all relevant lounge and airport operational information. Support colleagues in the lounge when it is busy.

Duties & Responsibilities:

- Greet, receive and collect payment from guests at the front reception counter,

- To know and understand the current policies and procedures of the Lounge.

- To know and understand the offering of the lounge including queries about dietaries and allergies

- To be thorough with all Admission instructions and eligibility policies,

- To be the “great first impression” creator and to engage with guests at every opportunity

- Assist guests in a friendly manner and ensure a pleasant experience throughout the stay

- Guide guests to assigned areas,

- Carry out regular checks of all areas of the Lounge

- Collect and distribute magazines and newspapers. Arranging them neatly on the racks. Where applicable digital content platforms need to be checked,

- Ensure the quality of food, guest services, hygiene, cleanliness and tidiness of the Lounge achieve total customer satisfaction and meet company standards,

- Upsell where possible additional facilities, i.e. spa, showers, premium beverages, sleeping facilities

- To ensure the well-being, satisfaction and comfort of all guests within the limits of the Department and to establish a highly personalized style of service and attention to guests in keeping with the atmosphere of a lounge.

- To maintain a courteous, helpful and friendly attitude with guests at all times and to use guest names at every available opportunity.

- To maintain the highest standard in personal appearance and demeanour in line with company grooming and personal hygiene standards.

- To have a good working knowledge of all departments of the Lounge.

- To have a good knowledge of important and relevant airport departments and facilities around,

- To have a full understanding of all equipment within the Front Office Systems, Word and Email.

- To be familiar with all reservation tasks to cover this role if required.

- To be efficient and well-informed in taking reservations, in the absence of the Duty Manager: availability, prices and any restrictions.

- To record all relevant comments of appreciation, suggestions, incidents and maintenance points in order to initiate follow up.

- To be responsible for not only cash float but also other financial transactions in your care as per cashiering shift and in the main safe and be aware of security issues.

- Ensure correct hand-over procedure of day's business regarding covers and cashiering.

- Responsible for the stock control,

- To be aware of the problems arising with reference to queries on accounts and restaurant bills.

- To be familiar with how to rectify these and explain fully, adjusting if necessary.

- To be aware of complaints/problems and bring them to the attention of the Duty Manager and to offer assistance.

- Dealing with guests feedback and complaints in a professional manner

- Any other reasonable request from the manager in charge within the scope of your position.

- To make sure that company policy, values and the vision are followed at all times.

- To be fully aware of the Lounge's Fire Safety procedures and Health & Safety regulations.

- To be aware of all relevant closing procedures

- To work in different terminals, depending upon the job requirements.

Qualifications / Essential Skills:

- Previous experience within a position in the hotel/hospitality sector

- Excellent interpersonal and presentation skills

- Able to build and maintain relationships with internal and external guests

- Eager to learn, positive and energetic personality

- Be organised and motivated

- Able to remain calm under pressure

- Possess a good command of English and have excellent communication skills, both written and verbal

- Able to work flexible hours

- Punctuality and regular and reliable attendance.

- Honesty and Integrity

Health & Safety:

· It is everyone’s responsibility to follow Health & Safety guidelines and report any issues to their manager or Health & Safety Officer.

Customer Service:

· It is everyone’s responsibility to follow the Plaza philosophy and our three values, Service Excellence, Innovation and Teamwork to ensure that every guest leaves satisfied.

___________________________________________________________________________

· Your shifts will be agreed with your manager based on your contract of employment.

· You may be asked to work in another Plaza location at any time without previous defined notice

Pay: £12.72 per hour

Benefits:

Company events
Company pension
Discounted or free food
Free parking
Health & wellbeing programme
On-site parking

Application question(s):

Do you live 45 minutes or less away from Heathrow Airport?

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

hotel receptionist jobs in feltham west

Receptionist / Guest Service Officer - FIXED TERM

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