Head of customer account Work, Jobs in Fenstanton, Cam (with Salaries)

Head of Customer Account
Trade Mastermind Limited —Peterborough
- £75,000 a year
- Full-time
- Management
- Supervising experience
- Team management
- Free parking
Quick apply
6d
Customer Success Manager
Cambridge Intelligence —Cambridge
- Hybrid work
- Negotiation
- Annual leave
Customer Account Manager
Trade Mastermind Limited —Peterborough
- £40,000 a year
- Full-time
- Salesforce
- Analysis skills
- In-person
Quick apply
1d
Credit Control Manager
Acushnet Golf —Saint Ives
- Full-time
- Management
- Leadership
- Annual leave
- Employee discount
7d
VP of Finance
Abselion —Cambridge
- £90,000 - £110,000 a year
- ERP systems
- In-person
Head of Finance
Howden Turbo UK Limited —Peterborough
- Accounting
- Communication skills
- Free parking
- Annual leave
Quick apply
14d
Mortgage Administration Assistant
Cambridge Building Society —Cambridge
- £25,354 a year
- Full-time
- Hybrid work
- Administrative experience
- Organisational skills
- Time management
Quick apply
5d
Senior Capture and Campaign Lead
Marshall Land Systems Ltd —Cambridge
- £108,000 a year
- Full-time
- Hybrid work
- Business development
- Travel
- Contracts
Quick apply
8h
Sales Account Executive - New Business (Microsoft Security)
Softwerx —Cambridge
- £40,000 - £50,000 a year
- Hybrid work
- Sales
Senior Project Manager
Xaar —Waterbeach
- Management
- Microsoft Office
- Project management
CRM & Lifecycle Marketing Manager
Caddy Comps —Peterborough
- Hybrid work
Quick apply
22h
Regional Key Account Manager B2B
Screwfix —Cambridge
- Up to £42,000 a year
- Full-time
- Business development
- Continuous improvement
- Communication skills
- Employee discount
- Flexible schedule
SMR Business Development Manager
KwikFit —Letchworth
- £45,000 - £50,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Annual leave
- Employee discount
5d
Sales Coordinator
Gratnells Ltd —Cambridge
- £30,000 a year
- Full-time
- Hybrid work
- Sales
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
Technical Sales Consultant
Kloeber UK Ltd —Huntingdon
- £35,000 - £50,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Store discount
Quick apply
9d
Performance Marketing Manager
Caddy Comps —Peterborough
- Hybrid work
- Analysis skills
Quick apply
22h
Cycling Instructor
Cambridgeshire County Council —Grafham
- £13.45 an hour
- First Aid Certification
- School
- Annual leave
- Employee discount
Team Member
KFC —Eaton Socon
- Up to £12.71 an hour
- Part-time
- Restaurant
- Employee assistance programme
- Employee discount
EU Account Coordinator
Cambridge Commodities Ltd —Ely
- £25,200 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Organisational skills
- Annual leave
- Work from home
Quick apply
Project Accountant
The HR Branch Ltd —Peterborough
- £55,000 - £65,000 a year
- Full-time
- Microsoft Excel
- ERP systems
- Travel
- Work from home
Quick apply

I want to receive the latest job alerts for head of customer account in fenstanton, cam

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

head of customer account jobs near fenstanton, cam

Head of Customer Account

Trade Mastermind Limited -
Peterborough

Quick apply

Job details

Full-time
£75,000 a year
6 days ago

Benefits

Free parking
Company pension
Company events
On-site parking

Qualifications

Management
Supervising experience
Team management
Organisational skills
Account management
Leadership
Communication skills

Full job description

Job Description:

Head of Customer Accounts

Company: Trade Mastermind
Location: Orton Southgate, Peterborough
Job Type: Full-time | Permanent
Work Location: In Person

About Trade Mastermind

Trade Mastermind is the UK’s leading business education and coaching organisation for the construction and trade industry. Founded by BBC Apprentice winner Joseph Valente, we have supported over 5,000 trade business owners, helping them achieve an average of 370–400% growth.

We are proud to have opened our 20,000 sq. ft. Trade Mastermind University Headquarters, the world’s first dedicated university for trades. The state-of-the-art facility includes a 300‑person event arena, professional podcast studios, and Cambridgeshire’s first rooftop business venue.

We specialise in helping tradespeople become successful business owners through structured training programmes, mastermind groups, academies and business retreats.

If you are looking for a company where you can grow, thrive and make a real impact, Trade Mastermind offers an exciting and supportive environment.

Relight your passion for wanting to get up every day and make a difference.

Join a team that is shaping the future of the trade and construction industry.

Why Join Trade Mastermind?

Collaborative and supportive team culture
Strong opportunities for career growth
Forward-thinking and innovative company
Ongoing training and development
Competitive benefits package
Commitment to diversity and inclusion
Modern working environment
Meaningful and impactful work

The Role – Head of Customer Accounts

Reporting to: Chief Executive Officer (CEO)

The Head of Customer Accounts is responsible for overseeing and enhancing the entire customer journey, from onboarding through to retention and account growth.

This senior leadership role focuses on customer satisfaction, account performance, and long-term client relationships. The successful candidate will lead the customer account management and support teams while ensuring a seamless and high-quality experience for all clients.

Key Responsibilities Customer Journey Management

Oversee the full customer lifecycle from onboarding through to ongoing support
Ensure a seamless and high-quality customer experience
Identify opportunities to improve customer touchpoints and engagement
Monitor customer interactions and satisfaction levels

Customer Account Management

Lead the management of all customer accounts
Ensure key clients receive proactive and personalised service
Act as the escalation point for complex customer issues
Resolve customer concerns quickly and professionally

Retention and Growth

Develop and implement customer retention strategies
Identify opportunities for account growth and expansion
Analyse customer data to identify trends and potential churn risks
Support upselling and cross-selling opportunities

Team Leadership

Lead and manage the customer account management team
Set clear goals and performance targets
Conduct regular performance reviews and coaching sessions
Improve service delivery and team performance

Cross-Department Collaboration

Work closely with Sales, Marketing and Product teams
Ensure the customer experience is consistent across departments
Collaborate with Finance and Legal teams to ensure compliance and accurate billing

KPIs and Reporting

Define and track customer performance metrics
Monitor retention, satisfaction and account growth
Provide regular reports to senior leadership
Identify operational improvements

Continuous Improvement

Implement best practices in customer account management
Improve customer engagement and service processes
Stay up to date with industry trends and innovations

Requirements

Minimum 5 years experience in Customer Account Management or Operations leadership
Minimum 5 years management experience
Minimum 3 years supervisory experience
Strong leadership and team management skills
Excellent problem-solving abilities
Data-driven decision making skills
Strong organisational and communication skills
Experience managing customer accounts and retention strategies
Ability to lead and motivate teams

Benefits

Competitive salary £75,000 + commission structure
Company pension
Sponsored training and development
Modern office environment
Company equipment provided
Free on-site parking
Health and wellbeing programme
Company events

Apply Now

If you are an experienced leader with a passion for customer excellence and account management, we would love to hear from you.

Apply today and become part of Trade Mastermind’s mission to transform the trade industry.

Pay: £75,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

head of customer account jobs in fenstanton, cam

Head of Customer Account

Customer Success Manager

Customer Account Manager

Credit Control Manager

VP of Finance

Head of Finance

Mortgage Administration Assistant

Senior Capture and Campaign Lead

Sales Account Executive - New Business (Microsoft Security)

Senior Project Manager

CRM & Lifecycle Marketing Manager

Regional Key Account Manager B2B

SMR Business Development Manager

Sales Coordinator

Technical Sales Consultant

Performance Marketing Manager

Cycling Instructor

Team Member

EU Account Coordinator

Project Accountant

I want to receive the latest job alerts for head of customer account in fenstanton, cam

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected