Writing Work, Jobs in Ferndale, Rct (with Salaries)

Customer Experience Advisor
Transport for Wales —Pontypridd
- £26,227.50 a year
- CRM software
- Microsoft Excel
- Customer service
- Employee discount
9d
DWP Self Employment Income and Expense Review Agent - Executive Officer
Department for Work and Pensions —Treforest
- £32,137 a year
- Overtime
- Hybrid work
- Presentation skills
- In-person
- Annual leave
- Employee assistance programme
12d
Microbiologist
Thermo Fisher Scientific —Newport
- Full-time
- Oracle
- Microsoft Office
- Bachelor's degree
10d
Communications and Engagement Officer (DARPL)
Cardiff Metropolitan University —Cardiff
- £35,608 - £38,784 a year
- Part-time
- University
- IT
- School
- Annual leave
9d
Junior Research Assistant
GTS Flexible Materials Ltd —Ebbw Vale
- £26,500 - £29,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Profit sharing
- Health & wellbeing programme
Quick apply
Social Media & Marketing Coordinator
Selca Day Nurseies —Rhondda Cynon Taff
- £14.45 an hour
- Part-time
- Childcare
- Social media management
- Travel
Quick apply
3d
Customer Service Agent
Equiniti —Cardiff
- Full-time
- Remote
- Customer service
- Financial services
- Annual leave
- Work from home
6d
Project Support Officer (DARPL Project: Diversity and Antiracist Professional Learning)
Cardiff Metropolitan University —Cardiff
- £29,588 - £34,610 a year
- Part-time
- Microsoft Excel
- Microsoft Office
- Project management
- Annual leave
5d
Customer Service Advisor
Link Financial —Caerphilly
- £26,000 - £28,500 a year
- Full-time
- Customer service
- English
- Administrative experience
- Employee assistance programme
- Employee discount
9d
Emotional Literacy Support Assistant (ELSA)
Elementa Support Services —Pontypridd
- £100 - £120 a day
- Childcare
- Communication skills
- School
Quick apply
Research & Data Quality Officer
South Wales Police —Bridgend
- £27,204 - £32,613 a year
- Full-time
- Hybrid work
- Computer literacy
- Annual leave
5d
Part Time Customer Service Assistant (14 hours)
Leeds Building Society —Swansea
- £25,000 a year
- Microsoft Office
9d
Digital Communications Officer
Cardiff and Vale University Health Board —Cardiff
- £32,557 - £39,631 a year
- Full-time
2d
Assistant Underwriter
IQUW Group —Swansea
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Student Recruitment Officer
Cardiff Metropolitan University —Cardiff
- £35,608 - £38,784 a year
- Part-time
- Microsoft Office
- Travel
- School
- Annual leave
Master Data Controller
Flexicare Group Limited —Penrhiwceiber ED
- £35,000 - £50,000 a year
- Full-time
- ERP systems
- Data analysis skills
- Analysis skills
- Free parking
- Bereavement leave
Quick apply
9d
Office Administrator
Valley Vets —Cardiff
- £14,425.32 a year
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Administrative experience
- Health & wellbeing programme
- Employee discount
Quick apply
2d
Customer Voice Coordinator
Bron Afon Community Housing —Cwmbran
- £30,404 a year
- Full-time
12d
Seller Support Advisor, Veeqo
Project Kite - UK Parent —Swansea
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
1d
Customer Service Representative
IQUW Group —Swansea
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Employee assistance programme

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writing jobs near ferndale, rct

Customer Experience Advisor

Transport for Wales -
Pontypridd

Apply Now

Job details

Permanent
£26,227.50 a year
9 days ago

Benefits

Cycle to work scheme
Company pension
Free or subsidised travel
Employee discount
Car scheme

Qualifications

CRM software
Microsoft Excel
Customer service
Microsoft Office
Contracts
Classroom experience
IT
Welsh

Full job description

Salary:

£26,227.50
Location:

Llys Cadwyn Pontypridd
Website Category:

Head Office
Contract Type:

Permanent
Closing Date:

28 June 2026
Vacancy Reference:

0684

The Role

Provide first line support to customer enquiries and complaints across telephone, email and other channels supporting projects such as, fflecsi, Concessionary TravelCards, Transport for Wales Passenger Assist along with supporting other projects as required and where contracts are secured.

Role responsibilities

Support the successful operation of the Contact Centre by providing first line telephone support along with email and social media channel support to customers by undertaking varied actions in line with our projects.
Responding to customer queries (inbound and outbound) and complaints by communicating via telephone, live chat, email and social media to resolve issues in a timely manner ensuring a high-quality service to our customer. Provide accurate and consistent information in response to queries/complaints to deliver the highest level of service across all contracts managed by the Contact Centre.
Complete daily administrative tasks on various systems to ensure seamless operation of all the telephony service contracts undertaken by the Customer Experience Advisors. Use the CRM system to respond to customer emails in a professional and timely manner.
Demonstrate a comprehensive understanding of various TfW projects by keeping abreast of changes to ensure that information is effectively communicated to customers.
Use initiative to inform customers of any potential changes, gaining insight by building relationships with various internal and external stakeholders to ensure a positive end to end customer experience.
Provide ad-hoc support to other projects as needed by flexibly adapting workload to maintain the highest level of customer satisfaction.
Respond to high volumes of calls/emails efficiently by adhering to the service level agreement/key performance indicators (KPIs) to enhance a positive customer experience.

Who we're looking for

Fluent Welsh language skills, including reading, writing, speaking and understanding.
Previous experience working in a customer service role.
Experience of using a variety of IT systems and Familiarity with Microsoft Office software (Including Microsoft Excel).
Experience handling high volumes of customer queries and complaints.
Experience of communicating to customers through email channels.

Welsh Language Skills

Welsh language skills are an essential requirement for this role.

TfW support anyone who wants to learn Welsh or improve their skills. We offer online learning, classroom courses and funding attendance at local community courses.

Equal Opportunities

We're changing the way the transport industry looks. By celebrating and embracing differences, we're building a workforce that represents Wales. We need talented people from all backgrounds and cultures to bring their perspectives and experiences. Diverse teams make better decisions and drive innovation. Join us in transforming the way Wales travels."

Who we are

Transport for Wales is changing the way Wales travels, making sustainable transport the first choice. We're building a multimodal integrated transport network called the T Network, making it easier for people to travel by train, bus, walking, wheeling and cycling.

We're a Disability Confident Leader. Let us know about any reasonable adjustments you may need in the recruitment process and as part of the role if you are successful.

This advert will close at 23:59 on the day of the application closing date stated above. However, we reserve the right to close this vacancy early if we receive enough applications. We encourage you to submit your application as early as possible.

Job benefits

Enhanced pension scheme

Free travel across the TfW rail network

Cycle to work scheme

Electric car scheme

Health cash plan

High street discounts

Training & development opportunities

Apply Now

Refine Your Search

writing jobs in ferndale, rct

Customer Experience Advisor

DWP Self Employment Income and Expense Review Agent - Executive Officer

Microbiologist

Communications and Engagement Officer (DARPL)

Junior Research Assistant

Social Media & Marketing Coordinator

Customer Service Agent

Project Support Officer (DARPL Project: Diversity and Antiracist Professional Learning)

Customer Service Advisor

Emotional Literacy Support Assistant (ELSA)

Research & Data Quality Officer

Part Time Customer Service Assistant (14 hours)

Digital Communications Officer

Assistant Underwriter

Student Recruitment Officer

Master Data Controller

Office Administrator

Customer Voice Coordinator

Seller Support Advisor, Veeqo

Customer Service Representative

I want to receive the latest job alerts for writing in ferndale, rct

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