Support manager (on site) Work, Jobs in Ferryhill, Dur (with Salaries)

Technical Support Manager (On-Site)
CameraMatics —Darlington
- Hybrid work
- Computer networking
- Organisational skills
- In-person
3d
Operations & Scheduling Manager
Harvey Electrical Services —Darlington
- £29,250 - £32,000 a year
- Full-time
- Administrative experience
- Analysis skills
- Supervising experience
- Free parking
Quick apply
Premises Manager
Durham County Council —Durham
- £26,403 - £28,598 a year
- Full-time
- School
Postperson with Driving
Royal Mail Group —Middlesbrough
- Part-time
- Employee discount
Housing Assistant
believe housing —Bishop Auckland
- £27,073 - £28,426 a year
- Full-time
- Annual leave
Maintenance Manager
Wienerberger AG —Bishop Auckland
- Up to £63,000 a year
- Monday to Friday
- Management
- Maintenance
- Programmable logic controllers
- Employee assistance programme
PA to Divisional Director
BarrattDevelopments —Gateshead
- Microsoft Powerpoint
- English
- Microsoft Office
4d
Head of Healthcare - HMP Frankland
Spectrum Community Health CIC —Durham
- £66,582 - £77,368 a year
- Full-time
- Employee assistance programme
- Referral programme
10d
Project Manager
believe housing —Bishop Auckland
- £55,890 a year
- Full-time
- Hybrid work
- Annual leave
13d
General Manager
North Tees and Hartlepool NHS Foundation Trust —Stockton-on-Tees
- £57,528 - £64,750 a year
- Full-time
- Management
- Patient care
7d
SHEQ Advisor
Buston and Maughan Ltd —Willington
- From £38,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Quick apply
3d
Administrator
Breedon Group plc —Spennymoor
- Part-time
- Microsoft Office
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Head of MIS
Learning Curve Group —Spennymoor
- £50,000 - £60,000 a year
- Full-time
- Contracts
- Communication skills
- Annual leave
Operations Manager
Amazon UK Services Ltd. —Stockton-on-Tees
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
Site Manager
Equans —Seaham
- Full-time
- Maintenance
- Supervising experience
- First Aid Certification
- Annual leave
- Employee assistance programme
4d
Delivery Manager
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —North Ormesby
- £57,528 - £64,750 a year
- Full-time
- Hybrid work
- Project management
- Continuous improvement
3d
Estates Manager (Building Manager)
Praxis Facilities Management —Middlesbrough
- £35,000 - £40,000 a year
- Full-time
Quick apply
Fleet Manager
Martin Brower —Darlington
- £42,000 - £49,000 a year
- Full-time
- Maintenance
- Microsoft Office
- Organisational skills
Quick apply
12d
Trainee Gas Engineer
AO World —Spennymoor
- £31,360 a year
- Mentoring
11d
NETPark Assistant Manager
Durham County Council —Durham
- £35,412 - £39,152 a year
- Full-time
- Hybrid work
- Project management
- Annual leave
4d

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support manager (on site) jobs near ferryhill, dur

Technical Support Manager (On-Site)

CameraMatics -
Darlington

Apply Now

Job details

3 days ago

Qualifications

Business processes
Computer networking
Organisational skills
Root cause analysis
Leadership
Communication skills

Full job description

Who we are

We’re on a mission to transform how fleets operate, using cutting-edge camera technology, AI, machine learning and telematics to make roads safer and businesses smarter.

As an award-winning SaaS company in a high-growth phase, we’re scaling fast and expanding into new markets worldwide. Our technology gives fleet operators real-time visibility, reduces risk, improves efficiency, and helps set new safety standards across the industry.

Join a global, ambitious team and be part of what's next!

The role

As our Technical Support Manager, you'll be the driving force behind our customer's success. You'll not only resolve complex technical issues related to our fleet management solutions, but you'll also lead and mentor a team of dedicated support specialists.

What you'll do

Serve as the subject matter expert for all things Cameramatics, providing guidance on software, hardware, connectivity, and integration-related issues. Support and enable the team to deliver timely, effective, and high-quality solutions for customers.
Recruit, mentor, and develop a high-performing technical support team, fostering a culture of accountability, collaboration, continuous learning, and customer excellence.
Establish, monitor, and continuously improve key performance indicators (KPIs) to ensure service level agreements (SLAs) are consistently achieved while maintaining an exceptional customer experience.
Drive process improvement initiatives by identifying inefficiencies, implementing best practices, and enhancing workflows to improve both team productivity and customer outcomes.
Act as a trusted customer advocate, building strong relationships, understanding customer challenges, and ensuring customers realise maximum value from Cameramatics products and services.
Use support metrics, trend analysis, and customer feedback to identify opportunities for improvement, inform decision-making, and enhance team performance and customer satisfaction.
Lead the resolution of complex escalations by looking beyond immediate issue resolution to identify underlying causes. Conduct root cause analysis (RCA), implement corrective actions, and drive sustainable process and product improvements to help prevent recurring issues.

What we’re looking for

Demonstrated technical expertise, ideally gained within fleet telematics, video technology solutions, SaaS, IoT, or related industries, with the ability to quickly understand and troubleshoot complex systems.
Strong knowledge of computer systems, networking principles, connectivity technologies, and structured troubleshooting methodologies, with a methodical and analytical approach to problem solving.
Proven experience leading, coaching, and developing technical teams, creating a collaborative, high-performing culture focused on continuous improvement and customer success.
A customer-first mindset with a genuine passion for delivering exceptional service, building trusted relationships, and ensuring customer issues are resolved effectively and efficiently.
Excellent written and verbal communication skills, with the ability to translate complex technical concepts into clear, concise, and customer-friendly language for both technical and non-technical audiences.
Strong critical thinking and problem-solving abilities, remaining calm and focused under pressure while diagnosing issues, identifying root causes, and driving timely resolutions.
A proactive, self-motivated approach with the confidence to take ownership, navigate ambiguity, and thrive in a fast-paced, evolving environment.
Strong organisational and prioritisation skills, capable of managing multiple competing demands while maintaining a high standard of quality and attention to detail.
A continuous improvement mindset, always seeking opportunities to enhance processes, team performance, and the overall customer experience.

What you’ll get

Health Insurance
Opportunity to be creative and play a key role in the success of a high growth start-up
Work with a collaborative, ambitious team that moves fast and takes quality seriously
Opportunity to grow with the company as we expand across international markets
Exposure to cutting-edge technologies, including AI, machine learning, computer vision, telematics, and IoT solutions.
The ability to make a real impact on customer success, product improvement, and business growth through your expertise and leadership.
Hybrid working: 4 days in the office and 1 day working remotely each week.

Apply Now

Refine Your Search

support manager (on site) jobs in ferryhill, dur

Technical Support Manager (On-Site)

Operations & Scheduling Manager

Premises Manager

Postperson with Driving

Housing Assistant

Maintenance Manager

PA to Divisional Director

Head of Healthcare - HMP Frankland

Project Manager

General Manager

SHEQ Advisor

Administrator

Head of MIS

Operations Manager

Site Manager

Delivery Manager

Estates Manager (Building Manager)

Fleet Manager

Trainee Gas Engineer

NETPark Assistant Manager

I want to receive the latest job alerts for support manager (on site) in ferryhill, dur

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