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Customer Support Coordinator

QA Limited -
Remote

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Job details

Temporary

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount

Qualifications

Microsoft Word
Stakeholder liaison
Microsoft Office Suite
Customer support
Customer interaction

Full job description

All Locations

All Locations:

Home Based

Vacancy Type

Vacancy Type

Temporary

Business Area

Business Area

Function

Function

Operations

About The Role

Customer Support Coordinator (6 months contract)

Location: Home Based

Your Role:

You’ll provide support to internal/external stakeholders or learners and assist with the successful delivery of our services/programmes whilst providing excellent customer service.
You’ll act as the first point of contact and provide high quality support to all customers. Your focus will be to provide general support for queries, provide quotes and liaise with customers and third-party suppliers to successfully fulfil customer’s training needs.

Key Responsibilities:

Complete tasks or objectives following company policies, procedures or methods to agreed timescales/KPIs/SLA’s
Work with internal and external stakeholders and learners to deliver our services and programmes
Timely and successful completion of all required documentation in-line with regulations/governance
Deliver high levels of customer service to assist the wider team
Plan and organise own workload and coordination of related activities
Maintain strong relationships with members of the client team
Escalate risks to ensure appropriate action is taken to mitigate them

Your Experience:

Experience of using IT systems e.g. Client Relationships Management is desirable
Working to defined deadlines where high levels of accuracy are required
Track record of successfully delivering assigned tasks and/or events - desirable
Experience within a highly client-centric environment, servicing a wide range of offerings
Working to tight deadlines where high levels of accuracy
Demonstrate a good working knowledge of Microsoft Office Word/Excel/Outlook (2007 and above).

About Us

What We Offer

Wellbeing & benefits

Your wellbeing matters to us. That’s why we offer benefits designed to help you recharge and thrive, including:

27 days Annual Leave (4 days used for the festive closure) plus Bank Holidays
Holiday Buying scheme
Medicash plan, Wellhub, Cycle to Work scheme
Private Medical Insurance at corporate rates
Employee Assistance Programme
Employee Discounts Benefit Hub
3 Development days
2 Charity days per year
Pension Scheme
Early Friday Finish at 4pm

Personal growth

Learning and opportunity is at the core of what we do - and that applies to you too!
You’ll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you’ll get 3 training days/year to do this). You can also delve deep into our world-class digital learning content on a variety of tech and business topics. Orperhaps you’d like to enrol on a Degree or Masters programme to enhance your skillset or learn new things.

Our people
We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual orientation, or if you are disabled or a carer, we welcome you and the different perspectives you bring to our diverse family. We’re proud of the progress we’ve achieved over the last few years to build an inclusive culture and celebrate our diversity.

As a Disability Confident Employer, we guarantee that all applicants with a disability who meet the role criteria will progress to the next stage of the process. Please let us know if you require any reasonable adjustments.

A little about QA
At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners in the last 3 years.

Our Mission
We teach the critical AI, technology, digital and Human skills needed to transform and succeed in a changing world.We do this through tailored learning programmes that connect learning across an organisation, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale. Our unique end-to-end learning solutions draw from deep expertise across Apprenticeships, Instructor-led training, Self-paced Learning and Blended Learning.

You can find out more about us at https://www.qa.com/about/careers/

Apply Now

Refine Your Search

jobs in field based

Customer Support Coordinator

Transcription and Annotation Project (Global) - Internal

Contract Administrator

Personal Assistant to Founding Partners (Fixed Term Contract)

Speech Recording Project for English (Ireland) Speakers

Customer Service Advisor (Fixed Term Contract)

Speech Recording Project for British English Speakers (UK)

Customer Service Advisor

Travel & Tourism Assessor and IQA (Remote)

Remoe client and cleaner coordinator

“TikTok / UGC Video Creator – Flexible Side Hustle (£40/hr)"

Client Associate - Homebased (Part Time)

Degree Apprenticeship Project Supervisor Team Leader (FTC 12 months)

Freelance Copywriter

Training and Workforce Development Manager

Host Relationship Manager

Technical Support Advisor

Canvass Sales Advisor

Derby Hospitality Independent Assessor

Operations Continuous Improvement Manager

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