Duty manager Work, Jobs in Fitzrovia, Gtl (with Salaries)

Service Delivery Senior Manager (Operations)
Indra Group UK & Ireland —London
- Hybrid work
- Engineering
- Bachelor's degree
- Contracts
- Work from home
- Employee assistance programme
Quick apply
Duty Operations Manager
Science Museum Group —London
- £39,884 a year
- Full-time
- School
- Annual leave
- Employee assistance programme
4d
Senior Complaints Manager
British Business Bank —London
- £55,000 - £67,500 a year
- Monday to Friday
- Hybrid work
- Annual leave
- Employee discount
Quick apply
4d
Duty Manager
Powerleague —London
- Part-time
- Hospitality
- Employee assistance programme
- Employee discount
Quick apply
4d
Assistant Facilities Manager
Optim Facilities —London
- £36,000 - £42,000 a year
- Full-time
- Management
- Maintenance
- In-person
Quick apply
3d
Experienced Facilities Manager
On Verve —Tottenham Court Road
- Up to £52,000 a year
- Full-time
- Management
- Supervising experience
- In-person
- Sick pay
Quick apply
Corporate Security Operations Manager, London
OpenAI —London
- Full-time
- English
- Leadership
11d
Senior Duty Manager
Albert's Schloss London —London
- £42,000 - £46,000 a year
- Full-time
- Hospitality
- Organisational skills
- Communication skills
Quick apply
11d
Hotel Manager
St Ermin's Operating UK Limited - Executive Office —London
- Up to £95,000 a year
- Full-time
- Hotel
- Leadership
- Communication skills
Quick apply
1d
Coffee Operations Manager
Farmer J —London
- £55,000 - £60,000 a year
- Full-time
- IT
- Employee assistance programme
- Employee discount
Quick apply
2d
Office and Facilities Manager
PERNOD RICARD UK LTD —London
- Maintenance
- Contracts
- Communication skills
- Employee discount
Quick apply
1d
Duty Manager
AccorHotel —Canary Wharf
- Full-time
- Hotel
- Employee discount
Quick apply
5d
Duty Manager
Vignette Collection —London
- Weekend availability
- Hotel
- Leadership
- Annual leave
- Employee assistance programme
1d
Entertainment & Performance Manager
Bam Karaoke Box —London
- £42,500 - £48,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Annual leave
- Employee discount
Quick apply
7d
Building Manager
Sky Happiness Property Management (UK) Company Limited —London
- £50,000 - £70,000 a year
- Full-time
- Management
- Maintenance
- English
- Free parking
Quick apply
Duty Manager (VA)
Virgin Active —London
- Full-time
- Hospitality
- Communication skills
- Annual leave
- Employee discount
Strategic Account Manager
UniTrust —London
- £62,000 a year
- Full-time
- Customer service
- Presentation skills
- Organisational skills
- Employee assistance programme
- Sick pay
Quick apply
18h
Back of House - Wiltons
Wiltons —London
- £14.51 - £25.03 an hour
- Overtime
- Restaurant
- Employee discount
- Referral programme
Quick apply
Duty Manager
Everyman Media —Hampstead
- Up to £14.71 an hour
- Full-time
- Hospitality
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
11d
MR PORTER LONDON - Guest Relations & Reservations Manager
THE ENTOURAGE GROUP —London
- Weekend availability
- Hospitality
- Bar
- English
- Employee discount
- Referral programme
Quick apply

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Service Delivery Senior Manager (Operations)

Indra Group UK & Ireland
London

Quick apply

Job details

Fixed term contract

Benefits

Private dental insurance
Company pension
Work from home
Employee assistance programme
Private medical insurance

Qualifications

Operations management
Engineering
Bachelor's degree
Contracts
IT
Business
Information Technology

Full job description

Senior Service Delivery Manager

18 month FTC

Indra is one of the leading global technology and consulting companies and the technological partner for core business operations of its customers worldwide. It is a world-leader in providing proprietary solutions in specific segments in Transport and Defence markets, and the leading firm in Digital Transformation Consultancy and Information Technologies in Spain and Latin America through its affiliate Minsait. Its business model is based on a comprehensive range of proprietary products, with a high-value focus and with a high innovation component. In the 2025 financial year, Indra achieved revenue of €5.5 billion, 60,000+ employees, a local presence in 46 countries and business operations in over 140 countries.

As the technological partner for its customers’ key operations, Indra is at the core of their business, and Indra’s four values guide everything we do:

Innovation - Our capacity for innovation, cutting-edge solutions, and specialised team of professionals enables us to drive a safer, more connected future through technology.

Trust - We work with strength, commitment, and reliability, delivering quality solutions to build trust with customers, employees, partners, investors, and society.

Connection - We harness the power of collaboration, connect ideas and solutions, and adapt to our customers’ needs, supporting them on the path to a better future.

Foresight - We anticipate future needs to make the world safer and more connected, transforming our experience and knowledge into solutions for a better tomorrow.

We are seeking a Service Delivery Senior Manager (Operations) to lead the overall operational management and performance of the revenue collection service delivered under the programme.

The role provides leadership across several operational functions including Back Office System Support, Fraud Management, Sales & Revenue Operations, Base Data Management, IT Operations, and Service Tool Integration. The Service Delivery Senior Manager ensures that all operational services are delivered in accordance with contractual obligations, service level agreements (SLAs), and governance frameworks, while maintaining a strong focus on service reliability, revenue integrity, operational efficiency, and continuous improvement.

This role acts as a key operational interface with the client and stakeholders, ensuring effective service delivery and alignment with programme objectives.

Key duties include:

Provide leadership and oversight for a large fare collection system Back office operational service delivery function, including:

o Back Office System Support

o Fraud Reduction Management

o Sales and Revenue Operations

o Base Data Management

o IT Operations

o Service Tool Integration

Ensure effective coordination across these teams to maintain stable, reliable, and efficient service operations. Establish operational governance, processes, and performance management mechanisms across all operational areas.
Ensure services are delivered in accordance with contractual obligations and Performance Indicators. Monitor service performance and operational metrics to ensure service stability and continuous improvement. Lead incident management, operational issue resolution, and service recovery when required.
Oversee operational readiness for new system capabilities, changes, or service improvements.
Ensure the integrity and accuracy of revenue collection operations, including oversight of fare media management, sales channels, transaction processing and revenue reconciliation processes.
Oversee fraud prevention and detection mechanisms to minimise revenue loss and operational risk.
Oversee the operational support of Back Office systems and supporting IT infrastructure. Ensure service tools and operational platforms are properly implemented, integrated, and maintained.
Act as a senior operational point of contact with the client and key stakeholders. Lead operational discussions with the client regarding service performance, operational improvements, and issue resolution.
Support programme governance forums and service review meetings. Provide operational reporting and insights to senior management and stakeholders.
Provide leadership and direction to operational managers and teams. Ensure clear accountability, responsibilities, and performance expectations are established.
Promote a culture of collaboration, operational excellence, and continuous improvement. Support staff development and capability building across operational teams.

Requirements

Bachelor’s degree in engineering, Information Technology, Business, or related discipline.
Minimum 15 years of experience in Back-office technology, service delivery, operations management, or IT operations.
Proven experience managing complex operational services in large-scale programmes or managed service environments.
Strong experience leading multi-disciplinary operational teams.
Experience managing services under SLA-driven contracts.
Strong understanding of IT service management and operational processes.
Demonstrated experience in stakeholder management within complex multi-party environments.
Excellent leadership, communication, and decision-making capabilities.

Benefits

Holidays: 25 days per annum + 8 days bank holidays (options to buy/sell days)
Pension – 4% employee and 4% employer
Private medical insurance (including dental & optical)
Life assurance
Income protection
Employee assistance programs
Flexible/remote working options
Charitable initiatives
Social events (formal & informal)
Learning and development programs
Innovative & collaborative work environment

Indra is an equal employment opportunity employer. Applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, origin, disability or other characteristics protected by law

Quick apply

Refine Your Search

duty manager jobs in fitzrovia, gtl

Service Delivery Senior Manager (Operations)

Duty Operations Manager

Senior Complaints Manager

Duty Manager

Assistant Facilities Manager

Experienced Facilities Manager

Corporate Security Operations Manager, London

Senior Duty Manager

Hotel Manager

Coffee Operations Manager

Office and Facilities Manager

Duty Manager

Duty Manager

Entertainment & Performance Manager

Building Manager

Duty Manager (VA)

Strategic Account Manager

Back of House - Wiltons

Duty Manager

MR PORTER LONDON - Guest Relations & Reservations Manager

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