Guest experience manager Work, Jobs in Fitzrovia, Gtl (with Salaries)

Customer Experience Manager
BidvestNoonan —London
- £42,000 a year
- Full-time
Quick apply
12d
Event Manager (Temporary Maternity cover)
LaingBuisson —London
- £45,000 - £50,000 a year
- Temporary
- Hybrid work
- Administrative experience
- Project management
- Bachelor's degree
- Health & wellbeing programme
- Employee assistance programme
Quick apply
6d
LOCAL MARKETING & MENU MANAGEMENT EXECUTIVE
Shake Shack —London
- £30,000 - £32,000 a year
- Full-time
- Project management
- Organisational skills
- Restaurant experience
- Employee assistance programme
- Employee discount
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12d
Head Host / Reservations & Guest Experience Lead
Nancy's Cocktail Bar —London
- £15 an hour
- Full-time
- Hospitality
- Bar
- Sales
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Training Coordinator
Pho —London
- £40,000 a year
- Full-time
- Travel
- Restaurant
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13d
Experience & Engagement Manager
Virgin Active —London
- From £40,000 a year
- Weekend availability
- Annual leave
- Employee discount
Reception Manager
YOTELPAD London Stratford Mission Control —London
- £35,000 a year
- Full-time
- Hotel
- Hotel experience
Quick apply
11d
Relief Hostel Manager/Service Manager (12 months Fixed Term)
LHA London Ltd —London
- £37,500 - £40,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Management
- Health & wellbeing programme
- Annual leave
Quick apply
2d
Holiday Camp Manager
Stroudley Walk Community Organisation —London
- £18 - £20 an hour
- Temporary
- Hospitality
- Management
- English
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5d
Assistant General Manager
The Palomar —London
- £55,000 a year
- Full-time
- Restaurant
- Employee assistance programme
- Employee discount
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Floor Manager
Nancy's Cocktail Bar —London
- £35,000 - £45,000 a year
- Full-time
- Hospitality
- Bar
- Leadership
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Guest Service Manager
Holiday Inn Express Limehouse —London
- Full-time
- Maintenance
- Hotel
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
Stock Manager
Albert's Schloss London —London
- Up to £37,000 a year
- Full-time
- Hospitality
- Bar
- Microsoft Excel
- Employee discount
Quick apply
12d
Front of House Manager
Amplify Guest Services —London Bridge Station
- £43,260 a year
- Full-time
- Management
- Administrative experience
- Supervising experience
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2d
Assistant Manager
Mowgli Street Food —London
- £27,500 a year
- Full-time
- Restaurant
- School
- Annual leave
- Employee discount
Quick apply
VENUE GENERAL MANAGER
JAGUARSHOES COLLECTIVE —Hackney
- £40,000 - £50,000 a year
- Full-time
- Sales
- Organisational skills
- In-person
Quick apply
4d
Central London Operations Manager
Popeyes UK —London
- Full-time
- Casual dining restaurant
- Quick service & fast food restaurant
- Leadership
- Annual leave
- Employee discount
Quick apply
Assistant Manager
Crust Bros —London
- £38,000 - £42,000 a year
- Weekend availability
- Hospitality
- Sales
- Customer service
- Employee discount
- Flexible schedule
Quick apply
5d
Assistant Manager – Specialty Coffee, Natural Wine & Hybrid Hotel
Kabannas —London
- £33,000 a year
- Hospitality
- Hotel
- Leadership
Quick apply
9d
Assistant Manager
Roxy Leisure —London
- £35,000 a year
- Weekend availability
- Bar
- Employee assistance programme
- Employee discount
Quick apply

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Customer Experience Manager

BidvestNoonan -
London

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Job details

Permanent | Full-time
£42,000 a year
12 days ago

Full job description

About The Role

Title: Customer Experience Manager

Location: Camden Town, NW1 8TT

Pay: £42,000

Shift: 45 hours a week

The overall purpose of this role is to enhance the brand reputation of our Client by ensuring that visitors and clients are received in an excellent and professional manner.

You will also support the Global Real Estate team and the Acuity Account Manager to develop the visitor’s journey in the building.

As a Customer Experience Manager within Acuity you will be expected to be immaculate presented, intuitive in your service approach and able to communicate at the right level and effectively with internal and external clients adding value to the role and the business.

A crucial aspect of your role is supporting management of the community piece and collaboration space for the occupiers.

Formulate and maintain a close working relationship with the Client and stakeholders.
Utilise the Acuity Concierge to continuously add value to the Client. Generate monthly management reports for the GRE team and complete monthly reports for the Client.
Continuously suggest service improvement initiatives.
Adhere to agreed timescales with respect to implementing any action plans agreed.
Ensure that the customer Experience Hosts and Post Room Operatives works in compliance with the Acuity Brand and Paramount Standards and ISO 9001.
Ensure a satisfactory and consistent level of service is reflected in all audits.
Promote and where possible implement the Acuity added value offerings.
Devise, implement and review in a timely manner, all SOPs pertaining to the site.
Ensure all employee training records are up to date.
Ensure all site documentation is in place and up to date.
Ensure that the International Facilities Helpdesk, Reception and Post Room portals are monitored, and that all correspondence are responded to in a timely manner.

Team Engagement:

Ensure that the Customer Experience Hosts and Post Room Operatives demonstrate the highest standards of service. · Responsibility for training and development of the team.
Conduct regular catchups, performance reviews for each team member and ensure personal development plans are in place.
Train all new starters and Acuity Select Team according to the Standard Operating Procedures.
Recognise and reward employee achievements.
Be an approachable, visible role model for both existing personnel and new hires of Acuity.
Act as an advocate/brand ambassador for Acuity,

Visitor and Client Experience:

To ensure that visitors and clients are received in an excellent and professional manner and that Reception, Concierge Desk and Post Room areas always operate a five-star service.
To lead by example, be immaculately presented and able to communicate effectively with both internal and external clients.
To act as an ambassador for both the client company and Acuity Services in all interactions both with other members of the team as well as all clients and visitors on site.
To build strong relationships with clients and employees, taking the initiative to continuously improve the service delivery.
Actively participate in your own training to ensure that a high level of customer service is achieved and maintained by your team.
To be fully conversant with all the tasks related to the daily Front of House and Post Room operations. ·
Ensure that your team implement current best practices to ensure a seamless delivery of Front of House and Post Services.
Ensure that your team maintain a flexible, “can do” attitude at all times to provide occupiers & guests with a consistent high-quality front of house and post service and to ensure that the Reception, Concierge Desk and Post Room areas is a welcoming, clean, safe, and secure environment.

Innovation and technology:

Continuously suggest service improvement initiatives.
Remain up to date and informed in all new Building Management technologies and innovations.
Continuous review of the technologies on site and proposal of touchless technologies.
Continuous research of recent technology, innovation, and integration.

About Us

For nearly 50 years, we’ve played a vital role in helping our customers succeed. Built on strong, long‑standing relationships, our business is powered by people who are deeply connected to the communities where we live and work.

Our purpose guides every action and decision we make, “to proudly create safer and healthier communities today, for tomorrow.” It reflects who we are, what we stand for, and the impact we strive to make every day.

Across our team of 27,000 dedicated professionals from 157 countries, that purpose comes to life through commitment, care, and a shared responsibility to the people we serve—now and for generations to come. 'When you join Bidvest Noonan, you’re joining a team where your work has real impact, where your career can grow, where you belong, and where you help shape a safer, healthier future for us all.'

Quick apply

Refine Your Search

guest experience manager jobs in fitzrovia, gtl

Customer Experience Manager

Event Manager (Temporary Maternity cover)

LOCAL MARKETING & MENU MANAGEMENT EXECUTIVE

Head Host / Reservations & Guest Experience Lead

Training Coordinator

Experience & Engagement Manager

Reception Manager

Relief Hostel Manager/Service Manager (12 months Fixed Term)

Holiday Camp Manager

Assistant General Manager

Floor Manager

Guest Service Manager

Stock Manager

Front of House Manager

Assistant Manager

VENUE GENERAL MANAGER

Central London Operations Manager

Assistant Manager

Assistant Manager – Specialty Coffee, Natural Wine & Hybrid Hotel

Assistant Manager

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