Customer service team manager Work, Jobs in Fleckney, Lec (with Salaries)

Customer Service Escalations Manager
Energile Ltd —Exhall
- From £27,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Free parking
Quick apply
Manager
Six Spa —Wigston Magna
- From £32,000 a year
- Weekend availability
- Hospitality
- Customer service
- Supervising experience
- Employee discount
Quick apply
2d
Branch Manager Designate
Nick Scali Furniture —Leicester
- £30,000 - £50,000 a year
- Weekend availability
- Sales
- In-person
- Leadership
- Free parking
- Employee discount
Quick apply
Customer Service Team Manager
Globus Medical —Northampton
- Full-time
- Customer service
- English
- Microsoft Office
Customer Service Specialist
James and James Fulfilment Ltd. —Northampton
- £27,675 a year
- Full-time
- Customer service
- Free parking
- Sick pay
Quick apply
Administrator
Pilgrims' Friend Society —Leicester
- £20,605 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
13d
Betting Shop Manager - Leicester Narborough Road
BoyleSports —Leicester
- £15 an hour
- Supervising experience
- Retail management
Quick apply
Client Relations Executive
Portman Finance Group —Northampton
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
Shift Manager
Greggs —Market Harborough
- £13.80 an hour
- Supervising experience
- Employee discount
Quick apply
11d
Area Operations Manager
Euro Car Parks —Leicester
- £39,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
Quick apply
11d
Hygiene Manager
BidvestNoonan —Coventry
- £50,000 a year
- Full-time
- Bakery
Quick apply
Channel Sales Manager - North UK - M/F
Hirsch UK —Coventry
- £55,000 - £72,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Customer Care Manager
Morris Homes Limited —Rugby
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
3d
Business Development Manager
Northern Commercials (Mirfield) Ltd —Northampton
- From £35,000 a year
- Weekend availability
- CRM software
- Sales
- Salesforce
- Free parking
Quick apply
13d
Customer Service & Operations Manager
Soane Britain —Thurmaston
- Full-time
- Hospitality
- Microsoft Excel
- Sales
6d
Assistant Operations Manager
Chevron Traffic Management —Nuneaton
- Microsoft Office
- Supervising experience
- Construction
Quick apply
Operations Manager
David Lloyd Clubs —Kettering
- £30,000 a year
- Employee discount
Compliance Manager
Advance Housing and Support Ltd —Enderby
- Up to £57,383.39 a year
- Full-time
- Hybrid work
- Maintenance
- Continuous improvement
- Organisational skills
- Annual leave
- Employee assistance programme
14d
Lettings Manager
Humphrey & Kirk —Loughborough
- £45,000 - £50,000 a year
- Full-time
- Management
- Administrative experience
- In-person
Quick apply
Stategic Sales Property
BauWatch Group —Northampton
- £90,000 - £93,000 a year
- Full-time
- Hybrid work
- Sales
- English
- Business development
2h

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customer service team manager jobs near fleckney, lec

Customer Service Escalations Manager

Energile Ltd -
Exhall

Quick apply

Job details

Permanent | Full-time
From £27,000 a year

Benefits

Free parking
Casual dress
Company pension
On-site parking

Qualifications

Management
Customer service
Complaint handling
Microsoft Office
Organisational skills
Communication skills

Full job description

Job Purpose

The Escalations Manager is responsible for managing and resolving customer complaints in a professional, timely, and empathetic manner. Acting as the primary point of contact for customers wishing to make an official complaint, the role involves investigating concerns, coordinating resolutions across departments, maintaining accurate complaint records, and identifying opportunities for service improvement.

Key Responsibilities Customer Complaint Management

Handle incoming customer complaints via telephone, email, and written correspondence.
Serve as the main point of contact for customers throughout the complaints process.
Listen actively, demonstrate empathy, and communicate professionally to understand customer concerns.
Conduct thorough investigations into complaints, gathering information from relevant teams and stakeholders.
Provide customers with regular updates and manage expectations throughout the resolution process.
Deliver complaint outcomes clearly and professionally, ensuring customers understand the resolution provided.

Resolution and Case Management

Take ownership of complaints from initial contact through to final resolution.
Work collaboratively with internal departments to identify root causes and implement appropriate solutions.
Escalate complex or high-risk cases to senior management where necessary.
Ensure all complaints are handled in accordance with company policies, regulatory requirements, and service standards.
Monitor complaint resolution times and ensure agreed service level targets are achieved.

Record Keeping and Reporting

Accurately log all complaints, actions taken, communications, and outcomes within the company's systems.
Maintain detailed and auditable complaint records.
Produce regular reports on complaint volumes, trends, root causes, and resolution performance.
Identify recurring issues and areas for improvement based on complaint data.

Stakeholder and Department Feedback

Provide constructive feedback to relevant departments regarding customer concerns and service failures.
Work with operational teams to identify corrective actions and prevent repeat complaints.
Support continuous improvement initiatives by sharing customer insights and lessons learned.
Build positive working relationships across departments to facilitate effective complaint resolution.

Skills and ExperienceEssential

Previous experience in complaints handling, customer relations, customer service, or escalation management.
Excellent verbal and written communication skills.
Strong telephone manner with the ability to handle difficult conversations professionally.
Excellent problem-solving and investigation skills.
Strong organisational skills and attention to detail.
Ability to manage multiple cases simultaneously while meeting deadlines.
Proficient in Microsoft Office and customer management systems.

Desirable

Experience within a regulated industry.
Knowledge of complaint handling procedures and best practice.
Experience producing reports and analysing customer feedback trends.

Personal Attributes

Empathetic and customer-focused.
Calm and professional under pressure.
Resilient when handling challenging situations.
Strong sense of accountability and ownership.
Able to influence and collaborate effectively with colleagues at all levels.
Committed to continuous improvement and delivering excellent customer outcomes.

Key Performance Indicators (KPIs)

Complaint resolution times.
Customer satisfaction following complaint resolution.
Complaint closure rates.
Accuracy and completeness of complaint records.
Reduction in recurring complaint themes.
Quality and effectiveness of feedback provided to operational teams.

Pay: From £27,000.00 per year

Benefits:

Casual dress
Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer service team manager jobs in fleckney, lec

Customer Service Escalations Manager

Manager

Branch Manager Designate

Customer Service Team Manager

Customer Service Specialist

Administrator

Betting Shop Manager - Leicester Narborough Road

Client Relations Executive

Shift Manager

Area Operations Manager

Hygiene Manager

Channel Sales Manager - North UK - M/F

Customer Care Manager

Business Development Manager

Customer Service & Operations Manager

Assistant Operations Manager

Operations Manager

Compliance Manager

Lettings Manager

Stategic Sales Property

I want to receive the latest job alerts for customer service team manager in fleckney, lec

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