Head of customer experience Work, Jobs in Fleckney, Lec (with Salaries)

Head of People & Culture
British Association for Counselling & Psychotherapy —Lutterworth
- £76,551 a year
- Full-time
- Hybrid work
- Project management
- Continuous improvement
- Human resources
6d
Head of Customer Strategy & Experience
Dunelm —Leicester
- Leadership
- Communication skills
13d
Business Analyst (Wacoal Europe)
Bravissimo —Kettering
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Analysis skills
- Bachelor's degree
Quick apply
Senior Project Manager
M Group —Coventry
- Organisational skills
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
3d
Head of Claims Management (MC623)
Triumph Motorcycles —Hinckley
- Full-time
- Engineering
- Leadership
- Annual leave
- Employee discount
14d
Centre Head and Curriculum Manager
The Manufacturing Technology Centre —Coventry
- £57,000 - £70,000 a year
- Full-time
- Continuous improvement
- Travel
- Recruiting
Quick apply
Head of Analytics
Dunelm —Leicester
- Analysis skills
- Communication skills
7d
Head of Customer Insight
Dunelm —Leicester
- Communication skills
- Analytics
7d
Specialist Cleaning Team Manager
Industrial Site Maintenance —Northampton
- From £35,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Continuous improvement
- Free parking
- Flexible schedule
Quick apply
13h
Head of Sales & Business Development
Spinaclean Ltd —Northampton
- £55,000 - £58,000 a year
- Full-time
- Management
- Sales
- Business development
- Employee discount
Quick apply
11d
Operations Manager
HM Courts & Tribunal Service —Leicester
- £40,001 - £50,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
- Annual leave
- Employee discount
10d
Head of Client Services
Vets for Pets —Northampton
- Up to £45,000 a year
- Weekend availability
- Continuous improvement
- Organisational skills
- Leadership
- Employee discount
6d
Head of Client Experience
3D-lipo Ltd —Rugby
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Continuous improvement
- Team management
- Free parking
Quick apply
5d
Claims Commercial Manager - Third Party
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Analytics
- Annual leave
Training Instructor Robotics
FANUC Europe Corporation —Coventry
- Full-time
- Engineering
- English
- No degree
11d
HEAD OF WMS EUROPE
Yusen Logistics (UK) —Northampton
- Full-time
- English
- Continuous improvement
- Travel
Customer Service & Showroom Manager
Caesarstone —Husbands Bosworth
- Full-time
- CRM software
- Free parking
- Annual leave
Quick apply
6d
Distribution Centre Manager
Caesarstone —Husbands Bosworth
- Weekend availability
- Continuous improvement
- Team management
- Communication skills
- Free parking
- Annual leave
Quick apply
Head of Commercial
MHR INTERNATIONAL UK LIMITED —Nottingham
- Business development
- Communication skills
- Employee discount
- Referral programme
3d
Head of Sales
Miswa Chemicals Ltd —Northampton
- Full-time
- English
- Business development
- Team management
Quick apply
4d

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Head of People & Culture

British Association for Counselling & Psychotherapy
Lutterworth

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Job details

Full-time
£76,551 a year
6 days ago

Qualifications

Senior management experience
Stakeholder liaison
Facilities management
Employment law
Employee relations
Change management
Project management
Workforce planning strategy
Stakeholder coordination
Continuous improvement
Continuous improvement cycles oversight
Decision making
Risk management
Human resources
Recruiting
Change leadership
Budgeting
Employee engagement
Leadership
Team motivation leadership
Communication skills
Corporate regulatory compliance oversight
Analytics
Stakeholder management

Full job description

Job Advert

BACP operate a hybrid working policy, the post holder will be required to attend BACP House in Lutterworth 1 day per week.

Purpose

Working closely with the Chief Operating Officer, BACP's Head of People & Culture will lead the delivery of BACP's People and Culture services and programmes, ensuring the organisation has effective people practices, workforce capability, organisational development support and a positive employee experience that enables delivery of BACP's strategic objectives.

Working closely with the Chief Operating Officer, Executive Team and Heads of Service, the role provides professional People and Culture expertise, advice and operational leadership across workforce planning, employee relations, organisational development, employee experience and people services. The role is responsible for implementing agreed People and Culture priorities, ensuring compliance with employment legislation, policies and best practice, and delivering effective, efficient and customer-focused services.

Accountabilities

Lead the development and delivery of BACP's People and Culture Strategy, ensuring it supports the organisation's strategic business plan, values, workforce requirements and long-term sustainability.
Partner with the Chief Operating Officer, Executive Team and Heads of Service to provide strategic people leadership and deliver organisational objectives through effective workforce planning, organisational design and people initiatives.
Foster a positive, inclusive and high-performing culture, promoting employee engagement, wellbeing, belonging and continuous improvement across the organisation.
Lead, develop and inspire the People and Culture and Facilities teams, ensuring the delivery of high-quality, efficient and customer-focused services.
Ensure BACP maintains compliance with employment legislation, regulatory requirements and people management best practice, providing assurance, expert guidance and risk management support to leaders and managers.
Lead organisational development, workforce planning and change initiatives that enhance organisational capability, management effectiveness and workforce sustainability, ensuring BACP has the skills, capacity and structure required to deliver its strategic objectives.
Lead the development and continuous improvement of People and Culture policies, processes, systems and services, ensuring they are effective, accessible and aligned to organisational needs.
Oversee the delivery of all People and Culture services across the employee lifecycle, ensuring a positive and inclusive employee experience from recruitment through to development, retention and exit.
Use people data, insight and workforce analytics to inform decision-making, measure organisational performance and drive continuous improvement.
Manage the People and Culture and Facilities budgets and key external partnerships, ensuring effective governance, value for money and delivery of organisational priorities.
Oversee facilities, health and safety and related support services, ensuring safe, compliant and effective working environments for employees.

Knowledge and Experience

Proven experience in a senior HR or People leadership role.
Experience of leading a People and Culture function and delivering people strategies aligned to organisational objectives.
Experience of leading organisational change, workforce planning and organisational development initiatives.
Strong knowledge of employment law, employee relations and HR best practice.
Experience of developing and leading high-performing teams.
Excellent communication, influencing and stakeholder management skills, with the ability to build credibility at senior level.
Strong strategic planning, programme delivery and project management skills.
Experience of managing budgets, resources and external partnerships.
Ability to use people data, insight and evidence to support decision-making and continuous improvement.
CIPD Level 7 qualified, or equivalent experience.

Apply Now

Refine Your Search

head of customer experience jobs in fleckney, lec

Head of People & Culture

Head of Customer Strategy & Experience

Business Analyst (Wacoal Europe)

Senior Project Manager

Head of Claims Management (MC623)

Centre Head and Curriculum Manager

Head of Analytics

Head of Customer Insight

Specialist Cleaning Team Manager

Head of Sales & Business Development

Operations Manager

Head of Client Services

Head of Client Experience

Claims Commercial Manager - Third Party

Training Instructor Robotics

HEAD OF WMS EUROPE

Customer Service & Showroom Manager

Distribution Centre Manager

Head of Commercial

Head of Sales

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