Customer relations manager Work, Jobs in Fleet, Ham (with Salaries)

Lounge Manager
Flexjet Europe —Farnborough
- Weekend availability
- Hospitality
- Microsoft Office
- Project management
Quick apply
Customer and Trading Manager - Online
Sainsbury's —Camberley
- From £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
Regional Customer Support Manager
Greenshields JCB —Farnham
- Driving
- Construction experience
- Communication skills
Operations Manager
CH&CO —Chertsey
- £67,000 a year
- Contracts
- School
- Employee discount
HEAD OF MARKETING & PR
Wellington Estates —Stratfield Saye
- Weekend availability
- Management
- Analysis skills
- In-person
- Annual leave
- Employee discount
VodafoneThree - Customer Relations Specialist
Vodafone —Farnborough
- Full-time
- Hybrid work
- Communication skills
- Employee discount
1d
Manager Service Delivery
DXC Technology —Farnborough
- Full-time
- Engineering
- Analysis skills
- Supervising experience
12d
Buildings & Communities Manager
Pegasus Homes —Sandhurst
- £50,000 a year
- Analysis skills
- IT
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
2d
Customer Relations Manager
Aria Care —Teddington
- £40,000 a year
- Nursing home
8d
Fleet Manager
Hillingdon Council —Uxbridge
- £58,461 - £62,766 a year
- Maintenance
- Contracts
- Leadership
- Free parking
- Employee discount
8d
Employee Relations Consultant
Thames Water Utilites —Reading
- Up to £54,000 a year
- Part-time
- Hybrid work
- Communication skills
- Annual leave
2h
Customer Service & Sales Advisor
Stellantis &You —Godalming
- Up to £60,000 a year
- Weekend availability
- Customer service
- In-person
- Retail sales
- Store discount
- Health & wellbeing programme
Quick apply
3h
Building Manager - Farnborough Aerospace Centre, Farnborough
CBRE —Farnborough
- Full-time
- Management
- Customer service
- IT
7d
Front of House Manager (Maternity Cover)
ST James Facilities —Reading
- £50,000 - £52,000 a year
- Full-time
- Hospitality
- Microsoft Office
- Human resources
Quick apply
13d
Test Center Manager (Guildford)
Pearson —Guildford
- Weekend availability
- Customer service
- Windows
- Microsoft Office
Complaints and ME’s Manager
Hillingdon Council —Uxbridge
- £53,172 - £57,402 a year
- Management
- Analysis skills
- Leadership
- Free parking
- Employee discount
10h
Commercial Manager - North
BCA —Camberley
- Monday to Friday
- Remote
- Sales
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
9d
HR Case Manager
SSE —Reading
- £44,000 - £65,900 a year
- Full-time
- Management
- Customer service
- Human resources
- Employee discount
12d
Food Manager
Sainsbury's —Farnham
- From £33,000 a year
- Management
- Leadership
- Employee discount
9d
Customer and Trading Manager - Nightshift
Sainsbury's —Basingstoke
- From £31,700 a year
- Night shift
- Management
- Customer service
- Leadership
- Employee discount

I want to receive the latest job alerts for customer relations manager in fleet, ham

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Lounge Manager

Flexjet Europe -
Farnborough

Quick apply

Job details

Full-time

Qualifications

Hospitality
Microsoft Office
Project management
Leadership
Communication skills

Full job description

POSITION SUMMARY

The Lounge Manager is responsible for elevating and protecting the Flexjet owner and crew experience within our dedicated airport facility at Farnborough Airport. The purpose of the role is to ensure the environment, hospitality standards and service culture consistently reflect Flexjet’s premium private aviation brand. The role focuses on real-time oversight, customer experience leadership, brand environment management and close coordination with Farnborough Airport and Flexjet internal teams. Unlike traditional FBO operational management, this is a luxury hospitality–led position centred on service excellence, brand representation and the refinement of the owner journey.

DUTIES & RESPONSIBILITIES

Ensure the Flexjet terminal consistently delivers a premium private aviation environment, maintaining ambience, décor, layout and presentation to our brand standards.
Coordinate with our internal marketing team to update displays, introduce seasonal touches and maintain a polished, luxury environment.
Oversee all hospitality elements (including food and beverages, amenities and lounge presentation) ensuring service mirrors five-star guest-relations expectations.
Partner with our Owner Services and Owner Experience teams to embed a culture of personalised service for our Owners and crew.
Own the full owner journey from arrival to handover to Farnborough Airport, ensuring smooth flow, appropriate staffing levels, and immediate issue resolution.
Monitor owner feedback, NPS and satisfaction indicators, implementing improvements to elevate the experience.
Maintain high visibility during peak periods to oversee queues, timing, baggage flows and service delivery, ensuring standards are upheld.
Act as Flexjet’s first point of contact regarding operational matters, including stand allocation, parking priorities and coordination with ground handling teams.
Serve as the communication bridge between Flight Operations / Owner Services and Farnborough Airport/ground handling teams, managing special requests, late passengers, and irregular operations.
Develop, maintain, and enforce terminal SOPs, service flows, and checklists to ensure consistent execution.
Lead opening readiness activities including SOP development, test days, soft openings, training and go-live preparation.
Build and oversee a small pool of Flexjet representatives to ensure continuous representation, with clear handover and escalation structures.
Maintain strong relationships with Farnborough airport, airport authorities, hospitality vendors and other local partners.
Provide regular reporting on owner/crew experience, lounge utilisation, service delivery, operational coordination, and SOP compliance.

EDUCATION & EXPERIENCE

Extensive leadership experience in luxury hospitality, premium lounge operations, private aviation or UHNW client service environments.
Proven experience working confidently with UHNW individuals, demonstrating strong emotional intelligence and anticipatory service skills.
Experience implementing brand standards and service-culture programmes.
Strong project management skills, ideally including opening readiness or hospitality concept launches.

Excellent communication, stakeholder engagement and conflict resolution capabilities.
Ability to meet aviation security, background-check, and drug/alcohol testing requirements.
Knowledge of sustainability practices relevant to premium aviation is desirable but not essential.
Flexibility to work varied hours including weekends and public holidays.

REQUIRED SKILLS & QUALIFICATIONS

Exceptional emotional intelligence and confidence engaging UHNW clientele.
Strong leadership presence with the ability to inspire a hospitality-driven service culture.
Advanced communication skills, both written and verbal, suitable for high-level stakeholder interaction.
Highly organised with excellent attention to detail, ensuring flawless Owner Journey execution.
Ability to anticipate guest needs and proactively resolve potential issues.
Strong operational awareness and ability to manage real-time service environments during peak flow.
Skilled in coordinating cross-functional teams and managing multiple priorities simultaneously.
Proficient in developing SOPs, service flows and process documentation.
Strong project management capabilities, particularly for openings, soft launches and continuous improvement.
Competent in Microsoft Office, reporting systems, scheduling/rostering tools and hospitality/CRM platforms.

Quick apply

Refine Your Search

customer relations manager jobs in fleet, ham

Lounge Manager

Customer and Trading Manager - Online

Regional Customer Support Manager

Operations Manager

HEAD OF MARKETING & PR

VodafoneThree - Customer Relations Specialist

Manager Service Delivery

Buildings & Communities Manager

Customer Relations Manager

Fleet Manager

Employee Relations Consultant

Customer Service & Sales Advisor

Building Manager - Farnborough Aerospace Centre, Farnborough

Front of House Manager (Maternity Cover)

Test Center Manager (Guildford)

Complaints and ME’s Manager

Commercial Manager - North

HR Case Manager

Food Manager

Customer and Trading Manager - Nightshift

I want to receive the latest job alerts for customer relations manager in fleet, ham

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected