Design consultant Work, Jobs in Fleet, Ham (with Salaries)

Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
3d
Web Design & Development Consultant
Fintechitsolutions —West Drayton
- £38,100 a year
- Full-time
- Hybrid work
- JavaScript
- APIs
- Financial services
Quick apply
Sales and Design Consultant
WindowWorx —Reading
- £55,000 - £75,000 a year
- Full-time
- Sales
- Customer service
- Driving
- Free parking
Quick apply
2d
Web Design Consultant
Fintechitsolutions —West Drayton
- £41,700 a year
- Full-time
- Hybrid work
- JavaScript
- Communication skills
Quick apply
Sales and Design Consultant
Walton Bathrooms —Hersham
- £35,000 - £50,000 a year
- Full-time
- Sales
- CAD
- Customer service
- Employee discount
Quick apply
3d
New Homes Sales Consultant
Dandara —Petersfield
- Weekend availability
- CRM software
- Sales
- Microsoft Office
- Employee assistance programme
9d
Part-Time Sales Consultant Weekends - Heathrow T5
Paul Smith —London
- £13.18 an hour
- Part-time
- Annual leave
5d
Sales and Showroom Retail Consultant
Brackenwood Windows Ltd —Basingstoke
- £28,000 - £55,000 a year
- Full-time
- Hybrid work
- Spanish
- Sales
- Merchandising
Quick apply
2d
Showroom Sales Manager
Bathroom Showroom —Camberley
- Full-time
- Sales
- CAD
- Annual leave
- Employee assistance programme
Territory Manager - North West
BD —Winnersh
- £43,300 - £66,025 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
2d
HCS PNC Technical Consultant
Lenovo —Farnborough
- Full-time
- Up to 50% travel
- Travel
- HVAC
- Employee assistance programme
Internal Sales/Business Development Executive
Airflow —High Wycombe
- £28,000 - £30,000 a year
- Full-time
- Sales
- Marketing
- Customer service
- Free parking
- Annual leave
Quick apply
1d
Associate Consultant Concept Design (12 months maternity cover)
Lidl —London
- £41,800 - £50,600 a year
- Full-time
- Google Suite
- Travel
- Organisational skills
- Store discount
- Employee discount
Salesperson (Sales Executive/Specialist/ Consultant)
Cobal Sign Systems Limited —Newbury
- Full-time
- CRM software
- Sales
- Microsoft Office
- Free parking
Quick apply
Senior Technical Consultant (Fortinet)
Nomios —Basingstoke
- Weekend availability
- Hybrid work
- Sales
- Travel
- Computer networking
- Work from home
Quick apply
Clinical BioA Principal Solutions Consultant (Presales, Life Sciences, SaaS)
IDBS —Woking
- Full-time
- Remote
- English
- No degree
- Travel
- Annual leave
Principal Solution Consultant - BOS
Ericsson —Reading
- Sales
- English
- Master's degree
9d
Pre-Sales Engineer
Objective —Reading
- Full-time
- Hybrid work
- Management
- Sales
- JavaScript
- Employee assistance programme
Advisory Presales Solution Consultant - Platform, Data & AI
ServiceNow —Staines-upon-Thames
- Full-time
- Sales
- Travel
- APIs
Quick apply
Account Manager - Energy Equipment
Alfa Laval —Camberley
- Full-time
- Sales
- HVAC

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Customer Service Manager

Lumina Rose Consulting
Woking

Quick apply

Job details

Permanent | Full-time
£40,000 - £60,000 a year
3 days ago

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Management
Logistics
English
Supervising experience
Project management
Communication skills

Full job description

Role Overview

My client is seeking a Customer Service Manager to join a quiet, considered homeware brand. Reporting into senior leadership, you will lead and professionalise the customer service function, embedding a leadership culture, strengthening foundations across people, process and systems, and delivering excellent customer experiences that reflect our brand. This is a senior hire responsible for day‑to‑day business management activities and for driving the strategic changes needed as the business scales.

Hybrid, with some onsite presence (~3 days per week)

Key Responsibilities

Lead and manage the customer service team and any PAs/administrative resources; ensure roles, responsibilities and execution are clear and effective.
Drive business management activities across customer service: operational governance, leadership structure, and decision frameworks that support consistent delivery.
Shape and implement organisational design and leadership culture for the customer function; advise and work with senior leaders on structure, accountabilities and resource planning.
Provide strategic support: translate leadership priorities into clear programmes of work and ensure timely execution and delivery.
Project and resource planning: scope, prioritise and track projects and cross‑functional initiatives affecting customer outcomes.
Budget tracking and financial oversight for the customer service area; ensure efficient use of resource and deliver against agreed budgets.
Oversee third‑party relationships and supplier performance where applicable (logistics, contact centre vendors, etc.).
Ensure operational delivery against service expectations (response times, resolution SLAs, proactive comms) and drive continuous improvement.
Monitor customer feedback and performance data; use insights to reduce repeat contacts, refunds and complaints and to inform product, packaging and operations teams (e.g., damage‑on‑arrival, installation queries).
Ensure the PA(s) and support staff are delivering required tasks, and provide coaching and development to frontline and management staff.

Experience & Skills Required

Significant experience at consultant / senior manager / MD / Head of function level, ideally with advisory consultancy or PMO background; proven experience advising on organisational design and operations.
Experience working with multinationals or scaling retailers, and familiarity with the interplay between operations, finance and customer systems/data flows.
Demonstrable track record of driving operational change, creating governance, and delivering against KPIs in a customer‑facing environment.
Strong programme and project management skills: resource planning, budget control, prioritisation and delivery focus.
Commercially minded with experience reducing cost‑to‑serve through self‑serve, process improvements and root‑cause fixes.
Excellent stakeholder management and communication skills; ability to work with senior leaders and across Product, Ops, Logistics and Finance.
Experience of establishing and monitoring meaningful performance metrics and translating them into actions.
Previous experience in furniture, homeware or a related retail sector is highly desirable but not essential.

What's on offer

A senior role within a thoughtful, growing brand with a clear, design‑led ethos.
Opportunity to shape a customer function and leadership structure at a pivotal stage of growth.

Pay: £40,000.00-£60,000.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: Hybrid remote in Woking GU21 4XS

Quick apply

Refine Your Search

design consultant jobs in fleet, ham

Customer Service Manager

Web Design & Development Consultant

Sales and Design Consultant

Web Design Consultant

Sales and Design Consultant

New Homes Sales Consultant

Part-Time Sales Consultant Weekends - Heathrow T5

Sales and Showroom Retail Consultant

Showroom Sales Manager

Territory Manager - North West

HCS PNC Technical Consultant

Internal Sales/Business Development Executive

Associate Consultant Concept Design (12 months maternity cover)

Salesperson (Sales Executive/Specialist/ Consultant)

Senior Technical Consultant (Fortinet)

Clinical BioA Principal Solutions Consultant (Presales, Life Sciences, SaaS)

Principal Solution Consultant - BOS

Pre-Sales Engineer

Advisory Presales Solution Consultant - Platform, Data & AI

Account Manager - Energy Equipment

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