Plan manager Work, Jobs in Fleet, Ham (with Salaries)

Head of Operations & Performance
UK HGV —Farnborough
- £55,000 - £70,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Salesforce
Quick apply
10h
Head of Training
LRG —Camberley
- Hybrid work
- Project management
- Team management
- Organisational skills
Quick apply
Customer Service Coordinator Sr (FAR)
Gulfstream Aerospace —Farnborough
- Full-time
- Customer service
- English
- Hotel
4d
Customer Relationship Manager
HERD GROUP —Addlestone
- Full-time
- Microsoft Word
- CRM software
- Analysis skills
- Free parking
- Employee stock ownership plan
Quick apply
Leadership Team PA - Maritime and Land
QinetiQ —Farnborough
- £38,475 - £42,750 a year
- Full-time
- Microsoft Office
- Leadership
- Communication skills
- Employee discount
5d
Senior HR Business Partner
Explore! —Farnborough
- £60,000 - £65,000 a year
- Presentation skills
- Human resources
- Recruiting
- Free parking
- Flexible schedule
10d
Event Enquiry Assistant
Dearborn Estates —Guildford
- From £33,000 a year
- Full-time
- Sales
- Hotel
- Travel
- Annual leave
- Employee assistance programme
Quick apply
3d
Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
- Annual leave
- Gym membership
Quick apply
Centre Manager - Primrose Lodge
UK Addiction Treatment Centres —Guildford
- £45,000 - £50,000 a year
- Full-time
- Continuous improvement
- Budgeting
- Training & development
Quick apply
Operations Manager
Forest Health —Bracknell
- £35,000 - £40,000 a year
- Full-time
- Team management
- Human resources
- Recruiting
- Free parking
- Annual leave
Quick apply
2d
Project Manager
Mysoft —Fleet
- Full-time
- Hybrid work
- PMP
- Leadership
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Marketing, Fundraising and Events Manager
The Loddon School® —Hook
- £32,155 - £36,172 a year
- Full-time
- Organisational skills
- Communication skills
- School
- Free parking
- Health & wellbeing programme
Quick apply
10d
Senior PMO Manager
AALTO —Farnborough
- Management
- Engineering
- Bachelor's degree
- Employee assistance programme
- Employee discount
Quick apply
Part-time HR Manager (Learning & Development/ Organisational Development)
Reading Students' Union —Reading
- £26,139.74 a year
- Hybrid work
- Project management
- University
- Human resources
- Annual leave
Quick apply
Service Manager
Voyage Care —Farnham
- £48,000 - £50,000 a year
- Nursing home
- In-person
- Leadership
- Employee discount
Quick apply
Customer Success Manager
Mysoft —Church Crookham
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Travel
- Free parking
- Employee assistance programme
Quick apply
Mental Health and Wellbeing Practitioner - Term Time
The Dare2Dream Foundation —Farnborough
- £24,067 - £26,599 a year
- Full-time
- Experience working with children
- Driving
- Travel
- Employee discount
Quick apply
6d
Project Coordinator
Evolution Security —Marlow
- Full-time
- Microsoft Outlook
- Research
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
Building Manager
Praxis Real Estate Management Ltd —Hook
- Full-time
- Communication skills
- Employee assistance programme
Quick apply
12d
Weddings & Events Manager
Four Seasons —Hook
- Weekend availability
- Hotel
- Organisational skills
- Training & development
5d

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plan manager jobs near fleet, ham

Head of Operations & Performance

UK HGV
Farnborough

Quick apply

Job details

Full-time
£55,000 - £70,000 a year
10 hours ago

Qualifications

Customer communication
Operations management
Sales
Customer service
Salesforce
Client communication
Process improvement
Performance management
Continuous improvement cycles oversight
Team management
Operational strategy development
Management reporting
Business requirements
AI
Business strategy and management experience
Cross-functional collaboration
HGV Licence
Delegation
Project management experience
Growth strategy
Cross-functional communication
Operations leadership experience
Project progress tracking

Full job description

Head of Operations & Performance

Location: Hybrid – Farnborough, Hampshire, with office attendance according to business needs

Salary: £55,000–£70,000, depending on experience, plus performance-related bonus

Contract: Full-time, permanent

Reporting to: Founder and Managing Director

About UK HGV

UK HGV is a successful and ambitious driver-training business generating approximately £2.2 million in annual turnover, with a team of 12 and consistent month-on-month growth.

We have built a strong commercial operation and believe the company has the potential to become significantly larger. We are now investing in the systems, leadership structure and operational foundations needed to support the next stage of growth.

Our current transformation programme includes rebuilding our Salesforce customer journey, migrating communications to Twilio, developing AI-supported booking and customer-service automation, improving lead allocation and sales performance, strengthening financial workflows and establishing clearer accountability throughout the company.

We are now looking for an exceptional Head of Operations & Performance to work directly alongside the Founder and help turn this vision into structured, measurable execution.

The opportunity

This is not a traditional back-office operations position.

You will become the Founder’s principal operational partner, helping to prioritise opportunities, coordinate the team and external specialists, establish company-wide accountability and ensure important projects are implemented properly and completed.

The Founder will continue to lead the company’s vision, commercial direction and growth strategy. You will create the structure, operating rhythm and performance management needed to turn that direction into results.

This is an opportunity to play a significant role in scaling an established and profitable business, while helping to build an operating model that could eventually support further companies and acquisitions.

Key responsibilities

You will:

Work directly with the Founder to convert ideas, opportunities and business priorities into clear plans, owners and deadlines.
Create and maintain one company-wide operational and development plan.
Establish an effective weekly management rhythm across the business.
Coordinate sales, customer service, bookings, finance and external technical partners.
Ensure decisions and projects progress through to tested and verified completion.
Introduce clear departmental responsibilities, service standards and accountability.
Identify operational bottlenecks, commercial leakage and opportunities to improve performance.
Build and maintain practical processes and standard operating procedures.
Support managers in improving team performance, communication and execution.
Produce concise management reporting, highlighting results, risks, blockers and decisions required from the Founder.
Develop the company’s operational structure as it continues to grow.

Performance and KPI ownership

A major part of the role will be creating accurate and useful performance visibility across the company.

You will establish and oversee KPIs covering areas such as:

Revenue, sales and gross-profit performance
Advertising expenditure and lead volumes
Cost per lead and customer acquisition cost
Marketing performance by channel
Speed to first contact and lead-contact rates
Lead-to-sale conversion by source and salesperson
Customer-service response and resolution times
Booking volumes and customer journey progression
Payment performance and operational exceptions
Staff performance, capacity and productivity
Project delivery against agreed deadlines

You will not necessarily be expected to personally run advertising campaigns or configure technical systems. However, you will be expected to understand the relevant performance data, challenge internal and external specialists, and ensure marketing, sales and operations work together profitably.

Systems and transformation

You will help lead and coordinate a substantial programme of systems and process development, including:

Salesforce customer-journey development
Twilio telephony and messaging
Customer-service case management
Booking and support automation
AI-assisted customer communication
Lead allocation and remarketing
Management dashboards and reporting
Finance and payment workflows

You do not need to be a Salesforce developer or technical engineer. You must, however, be confident managing technical specialists, defining business requirements, challenging proposed solutions and ensuring completed work genuinely meets the company’s needs.

About you

You will ideally have:

Significant experience leading operations within a founder-led SME or scaling service business.
Experience working in a company with approximately £1 million–£10 million in turnover.
A strong record of turning ambitious plans into completed operational improvements.
Experience managing people across multiple departments or functions.
Strong commercial judgement and confidence working with sales, marketing and financial data.
Experience establishing KPIs, management reporting and accountability.
Experience leading cross-functional systems, CRM, automation or process-improvement projects.
The confidence to challenge the Founder constructively while remaining aligned with the company’s direction.
The ability to move comfortably between strategic planning and detailed hands-on execution.
Excellent organisation, communication and follow-through.
A strong sense of personal ownership and urgency.

Previous experience in HGV training is not required. Experience in a high-volume service, training, education, recruitment, automotive or customer-journey-led business may be advantageous.

The person we are looking for

You may be a Head of Operations, Senior Operations Manager, Business Operations Lead or experienced operational leader ready to take broader ownership within an ambitious business.

You will enjoy bringing order to complexity, building strong teams, improving commercial performance and making things happen.

This position will suit someone who wants to become instrumental in a company’s growth—not someone looking only to advise from the sidelines or delegate execution to others.

What we offer

Salary of £55,000–£70,000, depending on experience.
Performance-related bonus linked to agreed company and operational outcomes.
A direct working relationship with the Founder and Managing Director.
Genuine influence over the company’s future operating model.
The opportunity to build a leadership function rather than inherit a rigid corporate structure.
Significant scope for professional progression as the company grows.
A hybrid working arrangement with regular attendance at our Farnborough office according to business needs.

How to apply

Please submit your CV together with a short covering note explaining:

The most relevant founder-led or scaling business you have worked within.
An operational problem or stalled project you personally took ownership of and completed.
A measurable improvement you delivered in revenue, profitability, efficiency, customer service or team performance.
Your salary expectations, notice period and availability for work in Farnborough.

Applicants must have the right to work in the United Kingdom.

Pay: £55,000.00-£70,000.00 per year

Work Location: Hybrid remote in Farnborough GU14 7NA

Quick apply

Refine Your Search

plan manager jobs in fleet, ham

Head of Operations & Performance

Head of Training

Customer Service Coordinator Sr (FAR)

Customer Relationship Manager

Leadership Team PA - Maritime and Land

Senior HR Business Partner

Event Enquiry Assistant

Assistant Customer Service Manager

Centre Manager - Primrose Lodge

Operations Manager

Project Manager

Marketing, Fundraising and Events Manager

Senior PMO Manager

Part-time HR Manager (Learning & Development/ Organisational Development)

Service Manager

Customer Success Manager

Mental Health and Wellbeing Practitioner - Term Time

Project Coordinator

Building Manager

Weddings & Events Manager

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