Customer service manager Work, Jobs in Fleetwood, Lan (with Salaries)

Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
6d
Customer Services Manager
Assured Solutions Communications (ASC) Ltd —Preston
- £30,000 - £35,000 a year
- Full-time
- Spanish
- Management
- Customer service
Quick apply
10d
Customer Experience Manager
Dunelm —Morecambe
- Weekend availability
- Management
- Sales
5d
Office and Reprographics Manager
Star Academies —Blackpool
- £35,412 - £39,152 a year
- Call to connect
- Customer service
- Human resources
- Organisational skills
5d
District Manager
Wendy's Blackpool - 14887 —Blackpool
- Full-time
- Master's degree
- Bachelor's degree
- Business
Quick apply
9d
Customer Relations Manager
Windmill lodge Care Home —Lytham St. Annes
- £38,000 a year
- Full-time
- Sales
- Customer service
Quick apply
3d
Deputy Manager
Castore —Fleetwood
- Sales
- IT
- Leadership
Quick apply
Deputy Manager - Fixed Term Contract (12 Months)
Home Bargains —Morecambe
- £37,020 a year
- Part-time
- Sales
- Customer service
- Supervising experience
- Store discount
- Annual leave
Quick apply
10h
Business Development Manager (BDM) - Blackpool - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Blackpool
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Deputy Store Manager
B&M Retail —Blackpool
- Weekend availability
- Leadership
- Employee discount
3d
Trading Manager -Morecambe
Morrisons —Morecambe
- Hospitality
- Team management
- Employee discount
Quick apply
Business Development Manager
Ascentis —Lancaster
- From £36,849 a year
- Full-time
- Hybrid work
- Sales
- English
- Analysis skills
- Free parking
- Annual leave
Store Manager
Bob & Berts —Lancaster
- £34,000 - £36,000 a year
- Weekend availability
- Hospitality
- Management
- Sales
Quick apply
6d
Slots Manager
The Rank Group —Blackpool
- Weekend availability
- Management
- Leadership
- Communication skills
Quick apply
Head of Customer Service
PC Group —Blackburn
- Temporary
- Hybrid work
- Management
- APIs
Quick apply
Aftersales Manager
Chapelhouse Group —Southport
- £40,000 - £70,000 a year
- Full-time
- Customer service
- Driving
- Leadership
- Paid training
- Annual leave
Business Development Manager (BDM) - Preston - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Preston
- £35,875 a year
- Full-time
- Microsoft Outlook
- In-person
- Negotiation
- Referral programme
Quick apply
Assistant Manager
KwikFit —Blackpool
- Full-time
- Employee assistance programme
- Employee discount
15h
Area Manager
Amazon UK Services Ltd. —Preston
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
Service Reception Manager (Vehicle Workshop)
Fleet Service Ltd —Preston
- From £40,000 a year
- Full-time
- Customer service
- Driving
- Front desk
Quick apply
6d

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customer service manager jobs near fleetwood, lan

Head of Customer Experience

English Speaking Board (International) Ltd. -
Ormskirk

Quick apply

Job details

Permanent | Full-time
£45,000 - £57,000 a year
6 days ago

Benefits

Casual dress
Company pension
Work from home
Company events
Sick pay
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Leadership

Full job description

Our company, English Speaking Board (International) Ltd. is seeking an exceptional Head of Customer Experience to lead and enhance the experience of our customers, centres and learners across the UK and internationally.

This is an exciting opportunity to join the Senior Leadership Team at a respected educational awarding organisation and play a key leadership role in shaping customer strategy, driving service excellence, and ensuring every interaction with ESB reflects our values and commitment to quality.

Our business is, as a specialist awarding organisation creating, assessing and awarding qualifications for Oracy and English language to 40,000 learners annually, across 12 countries.

To be successful you need to be:

An inspiring leader who can motivate teams, foster collaboration, and deliver an exceptional
customer experience at every stage of the customer journey.
Passionate about creating a deep understanding about our clients and their needs and how our products add value to their work or enable the further study and employment journeys of their learners
Someone who shares our values to champion the power of human connection, self-advocacy, communication and confidence building

Why work for ESB International?

Our amazing customer focus and service to our clients
Along with our deep commitment to our learners and
Our positive and caring organisation.

With 18 Head Office colleagues, 80 assessors and markers out in the field and over 250 centres and international clients we are a busy and constantly evolving workplace.

The main activities of this leadership role:

To play a leadership role with English Speaking Board (International) Ltd. to achieve the business strategy for the delivery of an outstanding customer experience.
Developing a team with outstanding customer service skills across ESB’s entire customer base, via our Digital, CRM, Email, Telephone, and any other channels.
Managing the effectiveness of our bespoke assessment management system in liaison with our IT partners.
Taking responsibility for ESB’s Enquiries, Complaints and Appeals policy and procedures.
In liaison with the Head of Commercial, contribute to our whole of business Customer Journey focus to ensure our clients are on boarded and retained to achieve revenue targets and maintain our purpose and customer value propositions.

The post:

Permanent, full-time (5 days a week) subject to 6 months’ probationary period
Salary: Senior Manager Grade 7 (£45,000-£ 57,000) dependent on experience and current salary
Location: Hybrid working (2-3 days per week office based) at ESB’s Office, 9 Hattersley Court, Burscough Road, Ormskirk, Lancashire, L39 2AY
Pension: We also offer an attractive pension scheme (see job description).

Applicants should write a supporting statement along with their CV to outline:

Their interest in ESB International
Their interest in the role

Please visit our website esbuk.org/index.php/jobs to download a job specification.

Pay: £45,000.00-£57,000.00 per year

Benefits:

Casual dress
Company events
Company pension
On-site parking
Sick pay
Work from home

Experience:

customer service management: 3 years (required)

Work Location: Hybrid remote in Ormskirk L39 2AY

Quick apply

Refine Your Search

customer service manager jobs in fleetwood, lan

Head of Customer Experience

Customer Services Manager

Customer Experience Manager

Office and Reprographics Manager

District Manager

Customer Relations Manager

Deputy Manager

Deputy Manager - Fixed Term Contract (12 Months)

Business Development Manager (BDM) - Blackpool - Circa 41k Package- 53k OTE Uncapped

Deputy Store Manager

Trading Manager -Morecambe

Business Development Manager

Store Manager

Slots Manager

Head of Customer Service

Aftersales Manager

Business Development Manager (BDM) - Preston - Circa 41k Package - 53k OTE Uncapped

Assistant Manager

Area Manager

Service Reception Manager (Vehicle Workshop)

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