Protection specialist Work, Jobs in Flitwick, Bdf (with Salaries)

Customer Support Specialist (Application Support)
Symology Ltd —Dunstable
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- AI
- Free parking
- Profit sharing
Quick apply
11d
Designated Safeguarding Lead
Wieducate —Northampton
- £38,000 a year
- Full-time
- Management
- Working with children
- In-person
Quick apply
4d
Thrive Practitioner
On Track Education —Towcester
- £27,510 - £39,300 a year
- Full-time
- Working with children
- Mentoring
- Organisational skills
- Store discount
- Employee discount
Quick apply
8d
Triage & Helpline Officer
MK Act —Milton Keynes
- £20,186.40 a year
- Part-time
- Working with children
- Bachelor's degree
- IT
- Sick pay
Quick apply
8d
Education Transitions Lead
Wieducate —Northampton
- Up to £34,000 a year
- Part-time
- Bachelor's degree
- Case management
- Organisational skills
Quick apply
4d
LBC05042 Family Support Worker - Family Help South Pod 2
Luton Borough Council —Luton
- £33,143 - £36,363 a year
- Weekend availability
- English
- Travel
- Relocation assistance
- Annual leave
2d
Support To Live Well Team Leader
Luton Borough Council —Luton
- £33,143 - £36,363 a year
- Weekend availability
- Remote
- Microsoft Word
- Supervising experience
- Travel
- Relocation assistance
- Annual leave
12d
Workday Support Apprentice
Steven Eagell Limited —Milton Keynes
- Microsoft Excel
- Organisational skills
- Time management
Quick apply
9d
Family Support Worker
Luton Borough Council —Luton
- £33,143 - £36,363 a year
- Relocation assistance
- Annual leave
12d
Security Manager
Wilson James —Bedford
- £60,000 a year
- Full-time
- Leadership
- Communication skills
- Annual leave
- Employee discount
10d
Archives Officer (Logistics)
Headland Archaeology —Silsoe
- £32,488 - £35,535 a year
- Full-time
- Microsoft Office
- Bachelor's degree
- Driving
- Relocation assistance
- Annual leave
Quick apply
2d
Independent Domestic Violence Advisor (IDVA)
MK Act —Milton Keynes
- From £25,233 a year
- Full-time
- Microsoft Office
- Working with children
- Bachelor's degree
- Sick pay
Quick apply
8d
HR Advisor
East of England Community Health and Care NHS Trust (Cambridgeshire) —Luton
- £32,073 - £39,043 a year
- Part-time
- Management
- Human resources
1d
Bid Coordinator
Nene Valley Fire and Acoustic Ltd —Wellingborough
- From £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Billing Specialist
BSI —Milton Keynes
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Annual leave
- Flexible schedule
Front of House, Marketing & Business Development Assistant
Axon Health Ltd —Northampton
- From £24,420 a year
- Part-time
- Customer service
- English
- Microsoft Office
Quick apply
Microsoft 365 Specialist
Intercity Technology —Shefford
- Microsoft Office
- SharePoint
- Employee assistance programme
Thrive Practitioner
On Track Education Services —Towcester
- £27,510 - £39,300 a year
- Full-time
- Organisational skills
- Communication skills
- School
5d
silverstone, northampton
On Track Education Services —Towcester
- £27,510 - £39,300 a year
- Part-time
- English
- Education
- Organisational skills
5d
Team Manager - Multi-Agency Exploitation Hub
Northamptonshire Children's Trust —Northampton
- £56,972 - £61,323 a year
- Call to connect
- Bachelor's degree
- Communication skills
- Annual leave
- Employee assistance programme
9d

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Customer Support Specialist (Application Support)

Symology Ltd
Dunstable

Quick apply

Job details

Permanent | Full-time
£28,000 - £35,000 a year
11 days ago

Benefits

Free parking
Profit sharing
Health & wellbeing programme
Cycle to work scheme
Flexitime
Company pension
Work from home
Company events
Employee stock ownership plan
Enhanced paternity leave
Sick pay
On-site parking

Qualifications

Jira
Software troubleshooting
Customer service
Technical support
Zendesk
ServiceNow
Customer support
Application support
SaaS
AI
Communication skills
Active Directory

Full job description

Reporting to: Helpdesk Manager

Hours: 37.5 hours per week

Job Type: Full-time, Permanent

Work authorisation: United Kingdom (Required)

Work Location: Hybrid remote in Dunstable, England, one day per week (Wednesday)

About the role

We are looking for a customer-focused support specialist to join our Customer Services team. This role would suit someone who enjoys helping customers, can manage support cases from start to finish, and has experience supporting software, SaaS, cloud-hosted, or specialist business applications.

You do not need to be a software engineer, but you should be confident asking the right questions, gathering relevant information, explaining issues clearly, and working with internal stakeholders when further investigation is needed.

Over time, you will build strong knowledge of Symology products and use that knowledge to support customers, colleagues, and product improvement.

What you will be doing

Provide responsive, high-quality support to customers using Symology products.
Take ownership of customer support cases from initial contact through to resolution, keeping customers updated throughout.
Troubleshoot application issues by asking clear questions, gathering relevant details, such as screenshots, error messages, browser details, or logs, and identifying appropriate next steps.
Record and manage customer interactions in Salesforce.
Escalate issues internally where needed, working with Development and other teams to support investigation and resolution.
Identify recurring issues, common themes, and opportunities to improve support processes and customer self-service.
Contribute to product documentation, knowledge articles, testing activities, and internal support guidance.

What we are looking for

Experience supporting software, SaaS, cloud-hosted, or specialist business applications in a customer-facing support environment.
Experience in customer support, technical support, service desk, SaaS support, application support, or a similar role.
Strong customer communication skills, with the ability to explain technical or product-related information clearly.
Good practical troubleshooting skills, including the ability to ask clear questions, gather relevant details, and identify appropriate next steps.
Experience using CRM, ticketing, or case management systems such as Salesforce, Zendesk, Freshdesk, ServiceNow, Jira, or similar.
Awareness of support processes such as incident handling, escalation, and SLAs.
Ability to manage a varied workload, prioritise effectively, and follow cases through to resolution.
A positive, team-focused approach and willingness to learn product detail quickly.

Helpful but not essential

Familiarity with troubleshooting login, access, or authentication-related issues, such as SSO, MFA, OAuth, or Active Directory-related problems.
Awareness of ISO 27001, data protection, ITIL-based processes, or structured support environments.
An understanding of how software issues, fixes, testing, and releases fit together.
Experience using AI or automation tools to improve support processes or customer self-service.

The Company

Symology is a well-established computer software and services company, specialising in the development and supply of Street Works and Highways Asset Management systems to local government and utility services sectors. The Company has an unrivalled reputation for delivery of quality products and services, and a history of approaching forty years of ethical business practices and consistent profitability.

In 2014, the company became employee owned. The controlling majority shareholder of Symology is a trust in which all employees have an equal share. This means that every employee of the company becomes a co-owner of the company with certain ownership benefits and responsibilities.

The future offers very exciting opportunities, with an ever-changing national environment creating new demands for the software and services. The Company is currently launching a brand-new web-based product that has been developed over recent years and will provide unrivalled facilities in the marketplace.

Job Types: Full-time, Permanent

Pay: £28,000.00-£35,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Employee stock ownership plan
Enhanced paternity leave
Flexitime
Free parking
Health & wellbeing programme
On-site parking
Profit sharing
Sick pay
Work from home

Ability to commute/relocate:

Dunstable, Bedfordshire: reliably commute or plan to relocate before starting work (preferred)

Experience:

Customer Service: 3 years (preferred)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Dunstable

Quick apply

Refine Your Search

protection specialist jobs in flitwick, bdf

Customer Support Specialist (Application Support)

Designated Safeguarding Lead

Thrive Practitioner

Triage & Helpline Officer

Education Transitions Lead

LBC05042 Family Support Worker - Family Help South Pod 2

Support To Live Well Team Leader

Workday Support Apprentice

Family Support Worker

Security Manager

Archives Officer (Logistics)

Independent Domestic Violence Advisor (IDVA)

HR Advisor

Bid Coordinator

Billing Specialist

Front of House, Marketing & Business Development Assistant

Microsoft 365 Specialist

Thrive Practitioner

silverstone, northampton

Team Manager - Multi-Agency Exploitation Hub

I want to receive the latest job alerts for protection specialist in flitwick, bdf

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