Location: Leighton Buzzard, Bedfordshire
Hours: Full time, 8.30am-5.15 pm Monday-Thursday, 8.30am-1.00pm Fridays
Package: Basic salary £25,000 plus bonus and excellent company benefits
Sector: Protective Packaging Manufacturing
Protecting what matters, together
We're dedicated to protecting what matters most – our people, our customers, our communities and the environment. At Macfarlane Packaging, our commitment to customer satisfaction, sustainability and continual improvement creates a highly collaborative, supportive and friendly workplace where you can unpack a career that grows.
With history stretching back over 75 years, we offer stability whilst always striving for continual growth. Our fast-paced, results-driven approach will challenge and often stretch you, but it will also give you opportunities for personal and professional development. Every colleague has the chance to directly influence our success, leading to real job satisfaction and achievement at all stages of their career.
We provide competitive pay and personalised incentives alongside adaptable benefits to make your rewards package go further. Our business values commitment, teamwork, adaptability and a desire to learn, so if this sounds like you, we'd love to hear from you.
The Sales Coordinator Role
This is a fantastic opportunity to join the commercial team at Polyformes, part of Macfarlane Packaging. Acting as a key link between customers, account managers and internal departments, you'll help ensure enquiries, quotations and orders are processed efficiently whilst delivering an excellent customer experience.
This is a varied and fast-paced role that combines customer service, sales support and commercial administration. You'll work closely with Account Managers, helping to maintain strong customer relationships whilst identifying opportunities to provide solutions that support customer needs and business growth.
What you will be doing
- Acting as a first point of contact for customer enquiries via telephone and email
- Supporting Account Managers with customer communications and day-to-day account administration
- Processing enquiries, quotations and customer orders accurately and efficiently
- Producing product costings and quotations
- Maintaining accurate customer and prospect records within internal systems
- Managing correspondence between customers and the sales team
- Assisting with price enquiries, stock availability requests and order updates
- Following up pending orders and customer requests to ensure excellent service delivery
- Processing proforma payments and associated administration
- Preparing reports and providing administrative support to the wider sales function
- Building positive relationships with customers and helping identify suitable product solutions
What you will bring
We're looking for an organised and customer-focused individual who enjoys working in a busy commercial environment. You may already have experience in a sales support, customer service, internal sales or sales administration position, although attitude, enthusiasm and willingness to learn are equally important.
Ideally, you will be able to demonstrate:
- Excellent written and verbal communication skills
- Strong customer service and relationship-building abilities
- Good commercial awareness and understanding of the sales process
- Strong IT skills and confidence using business systems and Microsoft Office applications
- Excellent organisational skills with strong attention to detail
- The ability to manage multiple priorities and deadlines
- A proactive and positive approach to problem solving
- A genuine desire to support customers and colleagues alike
- Experience of reading technical drawings would be advantageous but is not essential, as training can be provided.
What you will get
We provide a competitive starting salary together with bonus opportunities and our benefits include: –
- 21 days annual leave (rising with service) plus bank holidays
- Contributory pension scheme
- Health and dental cover options for qualifying roles
Your future with us
At Macfarlane Group, we actively support career progression and internal mobility. This role offers a clear pathway into more senior sales, account management and leadership opportunities for ambitious individuals looking to develop their career.
Through tailored development plans, mentoring and structured learning programmes, you'll have access to both internal expertise and external development opportunities. We work closely with recognised professional bodies including the Institute of Leadership & Management (ILM) and the Institute of Sales Professionals (ISP), helping our colleagues build rewarding long-term careers.
How to apply
All applications will be acknowledged. If you haven't heard from us within a fortnight, please assume your application was unsuccessful.
We welcome and encourage applications from people of all backgrounds irrespective of age, gender, disability, race, nationality, ethnicity, gender expression, religion or sexual orientation. Should you require any support or adjustments during the recruitment process, please email our recruitment team directly.
