Executive support officer Work, Jobs in Fobbing, Ess (with Salaries)

Resident Liaison Officer
Mears Group —Thurrock
- Up to £30,614.78 a year
- Customer service
- Communication skills
- Annual leave
- Employee discount
1h
Executive Assistant
Our Future Health —London
- £50,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Employee assistance programme
- Referral programme
Quick apply
4d
Project Support Officer
MI6 - Secret Intelligence Service —London
- £50,740 - £54,938 a year
- Part-time
- Presentation skills
- Annual leave
Workplace Graduate Personal Assistant-Civil Service Fast Stream/Government Policy/Education
AGD —London
- £17,000 - £30,000 a year
- Part-time
- Public speaking
- No experience needed
- Microsoft Office
Quick apply
9d
Compliance Officer / Supplier Liaison Executive
SwiftSwitch —London
- £35,000 - £40,000 a year
- Monday to Friday
- Sales
Quick apply
Cabinet Support Officer
London Borough of Barking and Dagenham —London
4d
Chief Adventure Tourism & Guest Experience Officer
Adventure Safield Tourism & Hospitality Ltd —London
- £158,420 a year
- Hospitality
- Supervising experience
- Human resources
Quick apply
Executive Assistant to UK Chief Financial Officer
Zurich Insurance —London
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Flexible schedule
Compliance Officer
Carnall Farrar —London
- Full-time
- Hybrid work
- English
- Bachelor's degree
- Leadership
- Health & wellbeing programme
- Annual leave
Quick apply
3d
Executive Assistant
Wise Australia Investments —London
- £50,000 - £60,000 a year
- Google Suite
Chief Operations Officer
Harlow Inspirational Learning Trust —Harlow
- £49,282 - £60,402 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Bachelor's degree
- Free parking
- Sick pay
Quick apply
4d
Committee Officer
Greater London Authority —London
- £48,427 a year
- Full-time
- Hybrid work
- Assembly
- Presentation skills
- IT
- Annual leave
3d
Personal Assistant (Shared Support)
Southwark Council —London
- £38,637 - £44,937 a year
- Part-time
- Microsoft Office
3d
Executive Director of HR & Chief People Officer
The City Of London —London
- £200,000 a year
- Driving
- Human resources
- AI
EXECUTIVE ASSISTANT TO CHIEF PEOPLE OFFICER (CPO)
Merlin Entertainments —London
- Full-time
- Microsoft Powerpoint
- Organisational skills
- Communication skills
- Employee discount
2d
Fundraising Associate, Europe
Greater Good Charities —London
- £50,000 - £60,000 a year
- Remote
- Bachelor's degree
- Travel
- Communication skills
Quick apply
Firearms Enquiry Officer (FEO) (Headquarters, Chelmsford)
Essex Police and Kent Police —Chelmsford
- From £27,204 a year
- Full-time
- Microsoft Word
- Analysis skills
- Driving
4d
Executive Assistant (12 Month FTC)
Fenergo —London
- Hybrid work
- Management
- Microsoft Office
- Hotel
- Annual leave
- Work from home
Quick apply
8d
Correspondence Drafting Officer
Department of Health and Social Care —London
- £29,642 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Presentation skills
- Annual leave
- Sick pay
6h
Business Support Officer (Capability)
UK Health Security Agency —London
- £33,422 - £45,353 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Microsoft Office
7d

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Resident Liaison Officer

Mears Group -
Thurrock

Apply Now

Job details

Permanent
Up to £30,614.78 a year
1 hour ago

Benefits

Annual leave
Employee discount
Paid volunteer time

Qualifications

Customer service
Complaint handling
Communication skills

Full job description

Annual salary: up to £30,614.78

REQ0038390

Contract Type:

Permanent

Business Area:

Housing Repairs and Maintenance

Location:

Thurrock

Annual salary: up to £30,614.78

Customer Liaison Officer

Location: Thurrock

Contract: Full Time Permanent.

Salary up to £30,614.78 per annum, plus, company van & fuel card.

We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provide tailored rapid-response and planned maintenance services through partnering arrangements with more than 70 local authorities, Arm’s Length Management Organisations and Housing Associations.

About the Role:

We are seeking a Customer Liaison Officer to join our team. You will be working alongside Thurrock Council in our social housing background, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community.

A Customer Liaison Officer within our Thurrock branch you will positively represent Mears, working closely with the contract operational team and customers daily. Provide front facing support and advice as required and delivering proactive communication throughout the works life cycle. Putting the customer at the heart of everything we do; ensuring we meet the needs of the business, our clients, and our customers.

Key criteria:

Deliver a front-line professional service to all customers, ensuring a positive experience
Coordinate and manage customer-related operational tasks and communications
Attend customer appointments promptly and to required standards
Support the Group Customer Success Manager with operational needs
Build and maintain positive relationships between Mears and customers, ensuring effective follow-up
Assist with social value initiatives and customer engagement across all channels
Calibration of complaints and quires relating to Damp & Mould and Planned projects and queries in collaboration with the Customer Service Centre
Champion social value, internal communications, and the red thread approach
Engage customers positively, involve them in service delivery, and manage expectations
Communicate accurate and timely information to customers and operational teams in clear terms
Ensure customer feedback is acknowledged and shared with operational teams to improve service
Support delivery of customer-focused training to operational teams
Represent Mears professionally as a brand ambassador
Adhere to all relevant policies, processes, and procedures
Recognise and escalate safeguarding concerns appropriately
Provide basic guidance on tenancy conditions, lease agreements, and resident responsibilities
Communicate key safety messages and promote compliance with fire safety regulations
Participate in or coordinate regular estate and property inspections
Work with local authorities, contractors, and support services to resolve complex resident issues
Organise and facilitate resident engagement events, forums, and site briefings
Support residents in accessing digital services and inclusive communication
Gather resident feedback and satisfaction data to inform service improvements
Identify and support residents with additional needs, referring to appropriate services where necessary
Good customer service skills
Experience in handling complaints and resolving queries
Clear written and verbal communication skills
Professional telephone manner
Experience in community engagement, social value, or resident involvement
IT literate and confident using digital systems
Effective problem-solving skills
Ability to work independently or as part of a team
Understanding of tenancy enforcement procedures and anti-social behaviour protocols
Awareness of safeguarding principles and how to escalate concerns
Ability to manage sensitive conversations with empathy and discretion
Experience working with diverse communities and promoting equality and inclusion
Knowledge of housing legislation and local authority procedures
Ability to take accurate meeting minutes and produce clear written records

Benefits we can offer you

25 days annual leave plus bank holidays
Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
Family friendly policies
Company Van, Fuel Card and Uniform

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

Apply below or to discuss your application further; contact:

Laura Bourne ([email protected])

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Apply Now

Refine Your Search

executive support officer jobs in fobbing, ess

Resident Liaison Officer

Executive Assistant

Project Support Officer

Workplace Graduate Personal Assistant-Civil Service Fast Stream/Government Policy/Education

Compliance Officer / Supplier Liaison Executive

Cabinet Support Officer

Chief Adventure Tourism & Guest Experience Officer

Executive Assistant to UK Chief Financial Officer

Compliance Officer

Executive Assistant

Chief Operations Officer

Committee Officer

Personal Assistant (Shared Support)

Executive Director of HR & Chief People Officer

EXECUTIVE ASSISTANT TO CHIEF PEOPLE OFFICER (CPO)

Fundraising Associate, Europe

Firearms Enquiry Officer (FEO) (Headquarters, Chelmsford)

Executive Assistant (12 Month FTC)

Correspondence Drafting Officer

Business Support Officer (Capability)

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