Client advisor Work, Jobs in Forest Gate, Gtl (with Salaries)

Leads Calls Assistant For Law Firm
Portway Solicitors —Canary Wharf
- From £27,000 a year
- Full-time
- CRM software
- Business development
- Organisational skills
Quick apply
Employment Advisor
Get Set UK 1 —Ilford
- £28,500 - £31,000 a year
- Leadership
- Annual leave
Quick apply
Administrator/Paraplanner/PA
Regency Financial Partners —London
- £26,387.70 - £35,000.00 a year
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Writing skills
- Free parking
- Flexible schedule
Quick apply
2d
Immigration Advisor
UK Corporate Immigration —London
- From £3,000 a month
- Full-time
- Hybrid work
- Microsoft Word
- Writing skills
- English
Quick apply
7d
Customer Support Associate (hybrid)
flatfair —London
- From £26,500 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
4d
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —London
- £3,800 a month
- Full-time
- Sales
Quick apply
HR Advisor & Office Operations
Radancy —London
- £35,000 - £38,000 a year
- Hybrid work
- Presentation skills
- Human resources
- Organisational skills
Beauty Advisor (Client Experience & Operations Opportunities) - Brent Cross, London
Sephora —London
- Weekend availability
- Organisational skills
- Cash handling
- Employee discount
Beauty Advisor (Client Experience & Operations Opportunities) - West London
Sephora —London
- Weekend availability
- Organisational skills
- Cash handling
- Employee discount
SALES ASSOCIATE - KIDSWEAR - HARRODS
Brunello Cucinelli —London
- Full-time
- Customer service
- Communication skills
GUCCI Client Advisor - Selfridges
Gucci —London
- Weekend availability
- English
Client Advisor - Heathrow (2 days - 12 month FTC)
Tiffany & Co. —London
- Weekend availability
- Bachelor's degree
- POS
- Communication skills
- Annual leave
Resourcing Consultant
Capax —London
- £28,000 - £60,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- In-person
Quick apply
GUCCI Client Advisor, Harrods
Gucci —London
- Weekend availability
- Customer service
- English
Beauty Advisor (Client Experience & Operations Opportunities) - Carnaby St, London
Sephora —London
- Weekend availability
- Organisational skills
- Cash handling
- Employee discount
10d
London Office - People Advisor/ HR Advisor - Hybrid working (M/F/D)
L.E.K. Consulting —London
- Hybrid work
- Microsoft Excel
- English
- Analysis skills
Contact Center Service Supporter
Atos —London
- Part-time
- Computer literacy
- Continuous improvement
- Computer skills
- Annual leave
Public Law Paralegals – City of London
Duncan Lewis —London
- £23,150 a year
- Analysis skills
- Organisational skills
- Communication skills
Customer Care Call Centre Advisor
Wimpole Hair Clinic —London
- £20,000 - £28,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Annual leave
- Employee discount
Quick apply
HR & Recruitment Administrator
Four Marketing Limited —London
- Full-time
- Research
- Recruiting
- Contracts
- Annual leave
- Employee discount
Quick apply
12d

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Leads Calls Assistant For Law Firm

Portway Solicitors
Canary Wharf

Quick apply

Job details

Permanent | Full-time
From £27,000 a year

Qualifications

CRM software
Customer service call handling
Inbound customer enquiry call handling
Client engagement
UK GDPR
Case record updates
Business development
Appointment booking and call handling
Organisational skills
Management reporting
Communication skills
Business lead generation
Sales appointment setting
Time management

Full job description

About Portway Solicitors

Portway Solicitors is a client-focused law firm committed to delivering high-quality legal services with professionalism, integrity and care. We pride ourselves on providing exceptional client experiences from the very first point of contact.

Role Overview

The Leads Sales Assistant is responsible for managing incoming enquiries, qualifying potential clients and supporting the firm's business development activities. This role is vital in ensuring prospective clients receive an excellent first impression of the firm while helping convert enquiries into instructed matters.

The successful candidate will possess excellent communication skills, strong organisational abilities and a client-focused approach. They will work closely with the legal and management teams to maximise client conversion and maintain an efficient lead management process.

Key Responsibilities

Respond promptly to all telephone, email, website and referral enquiries.
Qualify prospective clients by gathering relevant information regarding their legal matter.
Assess enquiries against the firm's service offerings and direct them to the appropriate department.
Maintain accurate and up-to-date records within the firm's case management or CRM system with experience in GoHighLevel.
Follow up with prospective clients to maximise conversion opportunities.
Monitor outstanding enquiries and ensure timely communication.

Sales & Client Conversion

Build rapport with prospective clients and explain the firm's services professionally.
Provide clear information regarding consultation procedures, legal processes and fee structures where appropriate.
Support the achievement of monthly lead conversion and business development targets.
Identify opportunities to cross-refer clients to other legal services offered by the firm.
Schedule appointments for solicitors and legal advisors.

Administration

Prepare reports on enquiry volumes, conversions and client trends.
Ensure all documentation complies with firm policies and regulatory requirements.
Maintain confidentiality and comply with data protection legislation.
Assist with marketing campaigns and client engagement initiatives when required.

Client Service

Deliver exceptional client service at every stage of the client journey.
Handle sensitive conversations with empathy, professionalism, and discretion.
Resolve client queries efficiently or escalate where necessary.

Skills & Experience Essential

Previous experience in sales, client service, lead generation, or client intake.
Excellent verbal and written communication skills.
Strong telephone manner and interpersonal skills.
Ability to build trust and confidence with prospective clients.
Excellent organisational and time management skills.
Proficient in Microsoft Office and CRM or case management systems - Clio and GoHighLevel.
Ability to work in a fast-paced environment while maintaining attention to detail.

Desirable

Experience within a law firm or other professional services environment.
Knowledge of legal services and client onboarding processes.
Experience working with lead management software.
Understanding of GDPR and client confidentiality requirements.

Personal Attributes

Professional and approachable.
Confident communicator.
Results-driven with a proactive attitude.
Strong problem-solving skills.
Positive team player.
Resilient under pressure.
Highly organised and dependable.

Key Performance Indicators (KPIs)

Number of enquiries handled.
Leads response times.
Lead-to-client conversion rate.
Appointment booking rate.
Client satisfaction and feedback.
Accuracy of CRM and case management records.
Achievement of monthly sales and conversion targets.

What We Offer

Competitive salary.
Performance-related bonus opportunities.
Ongoing training and career development.
Supportive and collaborative working environment.
Opportunities for progression within the firm.
Holiday entitlement and additional employee benefits.

Equal Opportunities

Portway Solicitors is an equal opportunities employer. We welcome applications from all suitably qualified candidates and are committed to creating an inclusive workplace where everyone is treated with dignity and respect.

This paid position offers an exciting chance to develop your skills while making a tangible difference in our clients’ lives.

Pay: From £27,000.00 per year

Experience:

Leads Sales Conversion: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

client advisor jobs in forest gate, gtl

Leads Calls Assistant For Law Firm

Employment Advisor

Administrator/Paraplanner/PA

Immigration Advisor

Customer Support Associate (hybrid)

JUNIOR SALES ADVISOR

HR Advisor & Office Operations

Beauty Advisor (Client Experience & Operations Opportunities) - Brent Cross, London

Beauty Advisor (Client Experience & Operations Opportunities) - West London

SALES ASSOCIATE - KIDSWEAR - HARRODS

GUCCI Client Advisor - Selfridges

Client Advisor - Heathrow (2 days - 12 month FTC)

Resourcing Consultant

GUCCI Client Advisor, Harrods

Beauty Advisor (Client Experience & Operations Opportunities) - Carnaby St, London

London Office - People Advisor/ HR Advisor - Hybrid working (M/F/D)

Contact Center Service Supporter

Public Law Paralegals – City of London

Customer Care Call Centre Advisor

HR & Recruitment Administrator

I want to receive the latest job alerts for client advisor in forest gate, gtl

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