Operational manager Work, Jobs in Forest Gate, Gtl (with Salaries)

Operational Account Manager
Office Test —London
- £25,000 - £30,000 a year
- Full-time
- Microsoft Powerpoint
- Management
- Salesforce
- Health & wellbeing programme
- Employee discount
Quick apply
9d
Learner Engagement Co-ordinator
The Skills Centre —London
- From £33,000 a year
- Full-time
- Sales
- Business development
- Travel
Quick apply
11d
Team Coordinator
Outlook Care —London
- IT
- Communication skills
- Annual leave
- Flexible schedule
10d
Building Manager
Sky Happiness Property Management (UK) Company Limited —London
- £50,000 - £70,000 a year
- Full-time
- Management
- Maintenance
- English
- Free parking
Quick apply
Relationship Manager
Acacium Group —London
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Employee assistance programme
Quick apply
Operational Trainer
Barchester Healthcare —Forest Gate
- £34,000 a year
- Remote
- Driving
Quick apply
11d
Operations Manager - Autonomous Vehicles
AV Operations Ltd —Hammersmith
- £65,000 - £70,000 a year
- Full-time
- Analysis skills
- In-person
- AI
Quick apply
9d
EA / Office Manager to Founder
Michael Page —London
- £70,000 - £80,000 a year
- Microsoft Office
- AI
1d
Coffee Operations Manager
Farmer J —London
- £55,000 - £60,000 a year
- Full-time
- IT
- Employee assistance programme
- Employee discount
Quick apply
6d
Partnership Manager
Safer Business Network Ltd —London
- £43,250 a year
- Full-time
- Hybrid work
- Management
- Business development
- Supervising experience
- Annual leave
Quick apply
8d
Trainee Manager
CLOUT COMMUNICATIONS LTD —London
- £25,000 - £35,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Gym membership
Quick apply
9d
VENUE GENERAL MANAGER
JAGUARSHOES COLLECTIVE —Hackney
- £40,000 - £50,000 a year
- Full-time
- Sales
- Organisational skills
- In-person
Quick apply
4d
Operations Support Manager
CitySprint —Woodford
- £41,000 - £50,000 a year
- Full-time
- Travel
- Communication skills
- Annual leave
Quick apply
10d
Duty Operations Manager
Science Museum Group —London
- £39,884 a year
- Full-time
- School
- Annual leave
- Employee assistance programme
8d
Warehouse Manager
FOOD STORE —London
- £35,000 - £40,000 a year
- Full-time
- Computer skills
- In-person
- Leadership
Quick apply
2d
Head of Dispensary Operations
Pharmacierge —London
- From £60,000 a year
- Full-time
- Annual leave
- Employee discount
Quick apply
4d
Operations Manager
The Royal Horticultural Society —London
- £43,000 a year
- Full-time
4d
Head of Sales
GPP —Redhill
- £65,000 - £70,000 a year
Quick apply
9d
Operational Support Team Member
St John Ambulance —Dagenham
1d
HR & Compliance Manager
Sindhu Immigration Services/SK Accountants and Tax Consultants Ltd and Hotels —London
- £30,000 - £32,000 a year
- Full-time
- Hospitality
- Management
- Supervising experience
Quick apply
12d

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operational manager jobs near forest gate, gtl

Operational Account Manager

Office Test
London

Quick apply

Job details

Permanent | Full-time
£25,000 - £30,000 a year
9 days ago

Benefits

Health & wellbeing programme
Company pension
Employee discount

Qualifications

Microsoft Powerpoint
Management
Salesforce
Account management
Communication skills
A Level

Full job description

The Operational Account Manager is responsible for protecting and growing existing customer relationships through operational excellence.

This role owns customer experience across delivery, renewal readiness, and service continuity — ensuring clients stay compliant, satisfied, and rebooked.

Success in this role is measured by:

Low churn
High NPS
Strong rebook and renewal rates

This is not a new-business sales role. It is a customer operations and retention role with commercial accountability.

Key Responsibilities

Customer Ownership

Act as the primary operational contact for a portfolio of accounts
Ensure customers receive a smooth, professional, and proactive service experience
Build trusted relationships with site contacts and decision makers

Churn Reduction

Identify early risk signals (missed services, complaints, delays, inactivity)
Proactively intervene to prevent churn
Escalate and coordinate internally to resolve issues fast

NPS & Experience

Own customer satisfaction across the account base
Drive high NPS through communication, follow-up, and service ownership
Capture feedback and turn it into operational improvements

Rebooks & Renewals

Ensure services are correctly rebooked and scheduled
Proactively manage upcoming renewals and compliance cycles
Work closely with scheduling and ops teams to secure continuity

Operational Excellence

Coordinate with internal delivery teams to ensure commitments are met
Own issues to resolution — no hand-offs, no excuses
Keep CRM records accurate, current, and commercially useful

Commercial Awareness

Spot cross-sell and up-sell opportunities and pass to the relevant sales team
Understand customer service coverage and compliance gaps
Support account growth through retention and service expansion

KPIs & Bonus

This role includes a quarterly bonus linked to:

Churn rate
NPS score
Rebook / renewal rate

Bonus is paid on customer health and retention performance, not on raw sales activity.

A great Operational Account Manager:

Customers stay longer
Customers rebook more services
Customers give higher NPS
Problems are solved before they become complaints
Accounts feel “looked after” rather than “processed”

Ideal Background

Customer success, account management, operations, or service management experience
Strong communication and relationship-building skills
Highly organised and process-driven
Comfortable working with CRM systems
Commercially aware but service-first mindset

Behavioural Profile

Calm under pressure
Proactive, not reactive
Takes ownership
Naturally customer-focused
Detail-driven but commercially switched on

Job Types: Full-time, Permanent

Pay: £25,000.00-£30,000.00 per year

Benefits:

Company pension
Employee discount
Health & wellbeing programme

Experience:

Account management: 2 years (preferred)
Customer Success: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

operational manager jobs in forest gate, gtl

Operational Account Manager

Learner Engagement Co-ordinator

Team Coordinator

Building Manager

Relationship Manager

Operational Trainer

Operations Manager - Autonomous Vehicles

EA / Office Manager to Founder

Coffee Operations Manager

Partnership Manager

Trainee Manager

VENUE GENERAL MANAGER

Operations Support Manager

Duty Operations Manager

Warehouse Manager

Head of Dispensary Operations

Operations Manager

Head of Sales

Operational Support Team Member

HR & Compliance Manager

I want to receive the latest job alerts for operational manager in forest gate, gtl

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