Senior complaint officer Work, Jobs in Forest Hill, Gtl (with Salaries)

Senior Housing Manager
Pinnacle Group —London
- £39,000 - £41,000 a year
- Customer service
- Analysis skills
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
3d
VRES Contact Centre Manager
Metropolitan Police —Charlton
- £37,510.00 - £45,207.75 a year
- Weekend availability
- Customer service
- Microsoft Office
- Analysis skills
Senior Neighbourhood Housing Officer
Lambeth Council —London
- £44,937 - £47,925 a year
- Full-time
- Hybrid work
- Team management
- Leadership
7d
Monitoring & Due Diligence Senior Coordinator
Better Cotton —London
- £51,564 a year
- Full-time
- Hybrid work
- English
- Project management
- Bachelor's degree
- Annual leave
13d
Tenancy Support Officer (New Builds)
Civic Recruitment Limited —London
- £24.28 an hour
- Full-time
- Hybrid work
- Microsoft Office
- Presentation skills
- Communication skills
Quick apply
Vetting Caseworker Band E
Metropolitan Police —Sidcup
- £33,219 - £36,228 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Analysis skills
- Organisational skills
10d
Central Authorities Unit- Senior Officer
National Crime Agency —London
- £4,218 - £45,326 a year
- Full-time
- Hybrid work
- Supervising experience
- Presentation skills
- Team management
- Annual leave
10d
Senior Complaints Officer
Arbuthnot Latham —London
- Financial services
- Communication skills
Senior Counsel (Flexi, Hybrid + Benefits)
The Pensions Ombudsman —London
- £86,749 a year
- Full-time
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
4d
Senior Complaints Officer
Civic Recruitment Limited —Tower Hamlets
- Full-time
- Microsoft Office
- Communication skills
Quick apply
Senior Assessment & Allocations Officer
Enfield Council —Enfield
- £38,256 - £39,276 a year
- Call to connect
- English
- Presentation skills
- Annual leave
- Employee assistance programme
7d
Parliamentary Officer
Home Office —Westminster
- £36,110 - £37,193 a year
- Full-time
- Presentation skills
- Travel
- Organisational skills
- Annual leave
Senior Officer, Targeted Intercept Operations
National Crime Agency —London
- £53,493 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- In-person
- Annual leave
10d
Senior Project Support Officer (Risk and Governance)
UK Health Security Agency —London
- £41,983 - £52,113 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
7d
Senior Compliance Officer
Teya —London
- Full-time
- SQL
- Analysis skills
- Bachelor's degree
Senior Pensions Administrator
MI5 - The Security Service —London
- £47,677 - £51,541 a year
- Full-time
- Management
- Presentation skills
- Annual leave
Governance and Comms Officer
Government Actuary's Department —London
- £34,543 - £39,756 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
3d
Senior Portfolio Analyst
UK Health Security Agency —London
- £41,983 - £52,113 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
4d
Operations Senior Officer - Integrated Communications Intelligence Protect
National Crime Agency —London
- £4,218 - £45,326 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Travel
- Annual leave
12d
Information Governance Officer
King's College Hospital NHS Foundation Trust —London
- £38,488 - £46,852 a year
- Full-time
4d

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Senior Housing Manager

Pinnacle Group -
London

Quick apply

Job details

£39,000 - £41,000 a year
3 days ago

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Sick pay

Qualifications

Customer service
Analysis skills
Leadership
Communication skills

Full job description

Job Introduction

Pinnacle Group is looking for an experienced Senior Housing Officer to join our Housing team within the Homes division. The successful candidate will be responsible for delivering a comprehensive housing management service across the contract, taking day-to-day supervisory responsibility for operations, providing local leadership and line management to a Housing Assistant, and working closely with the Area Housing Manager/Housing Team Manager to maintain effective client relationships. The role includes monitoring housing service performance and all aspects of tenant and leaseholder management, producing regular performance reports, identifying key issues and solutions, and overseeing the performance of repairs, maintenance, and estate services contractors. As a member of the Management Team for our PFI contracts, the post holder will also contribute to the strategic direction and delivery of the contract, ensuring services meet the diverse needs and aspirations of tenants and leaseholders, enhance quality of life for residents, and achieve all contractual key performance indicators and service delivery requirements.

Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.

The ideal candidate will have significant experience in a fast-paced housing management environment, with a strong understanding of social housing legislation and proven experience of managing complex tenancy, leasehold, anti-social behaviour and customer service issues. You will be a confident leader with the ability to motivate, develop and performance manage staff, while building strong relationships with residents, clients and key stakeholders. You will have a track record of delivering high-quality housing services that achieve contractual targets and enhance resident satisfaction. A Chartered Institute of Housing qualification, or equivalent experience within a social housing setting, would be advantageous.

This is an office based role, 9am to 5pm.

Who we are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who we’re looking for

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities will include:

Inspire, develop, and empower your direct report(s) to deliver excellent customer focused services, driving improved standards of tenant and estate services, and ensuring co-ordinated practices are in place to support this.
Ensure that all contractual requirements are delivered and that all relevant key performance indicators are achieved.
Develop strong and effective working relationships with clients, resident representatives, elected members and other key stakeholders to create a positive impression of Pinnacle and the services we deliver.
Performance manage your direct report(s) to ensure team members are equipped to carry out their roles effectively, understand the standards of performance expected of them and achieve individual and team targets and objectives. Carry out relevant action to address under performance, capability or sickness issues in a timely and appropriate fashion.
Support and assist the Area Housing Manager / Housing Team Manager to identify, develop and implement service and contract improvements including key performance improvements, quality of service provision and customer satisfaction.
Lead the day-to-day delivery of key housing management services, including void management, tenancy checks, tenancy and leasehold matters, complaint and correspondence resolution, and the effective management of anti-social behaviour cases, ensuring a high-quality service for residents.
Attend and participate in forums, review panels, partnerships meetings, tenant and resident meetings, community events as required.
Work with the Area Housing Manager / Housing Team Manager to ensure that legal, statutory and any other relevant provision governing or affecting the service area are strictly observed.

Key Requirements:

Significant experience working in a fast-paced housing management environment, with the ability to manage complex cases, competing priorities and changing service demands.
Proven leadership skills with the ability to motivate, develop and performance manage staff, while effectively managing resources to achieve challenging targets and objectives.
Strong knowledge of social housing legislation, combined with a track record of improving services and outcomes for tenants and leaseholders.
Excellent customer service and communication skills, with the ability to build effective relationships at all levels and deliver a resident-first, solutions-focused approach.
Strong analytical and decision-making skills, with the ability to interpret performance data, produce professional reports, identify issues and implement effective solutions under pressure.
Chartered Institute of Housing (CIH) qualification, or substantial equivalent experience and a proven track record of success within a social housing environment

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.

Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plans

Quick apply

Refine Your Search

senior complaint officer jobs in forest hill, gtl

Senior Housing Manager

VRES Contact Centre Manager

Senior Neighbourhood Housing Officer

Monitoring & Due Diligence Senior Coordinator

Tenancy Support Officer (New Builds)

Vetting Caseworker Band E

Central Authorities Unit- Senior Officer

Senior Complaints Officer

Senior Counsel (Flexi, Hybrid + Benefits)

Senior Complaints Officer

Senior Assessment & Allocations Officer

Parliamentary Officer

Senior Officer, Targeted Intercept Operations

Senior Project Support Officer (Risk and Governance)

Senior Compliance Officer

Senior Pensions Administrator

Governance and Comms Officer

Senior Portfolio Analyst

Operations Senior Officer - Integrated Communications Intelligence Protect

Information Governance Officer

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