Senior mentor Work, Jobs in Formby, Msy (with Salaries)

Senior Customer Experience Manager
Kingswell Optical Studio —Liverpool
- £3,800 - £5,500 a month
- Full-time
- Management
- English
- Analysis skills
Quick apply
2d
Lead Delivery Manager - DCX
The Very Group —Liverpool
- Full-time
- Hybrid work
- Agile
- Leadership
- Employee discount
Quick apply
3d
Senior Paid Social Manager
Soar With Us —Liverpool
- £45,000 - £52,000 a year
- Full-time
- Remote
- Project management
- Mentoring
- Organisational skills
- Annual leave
- Life insurance
Quick apply
8d
Deputy Care Home Manager
Bron Haul Care Home —Rhyl
- £26,000 - £29,000 a year
- Full-time
- Medication administration
- Supervising experience
- Team management
- Free parking
Quick apply
Senior HR Advisor
ASICS —Warrington
- Communication skills
Senior Business Analyst
The Granite Group —Liverpool
- Full-time
- Hybrid work
- SQL
- Communication skills
- Flexible schedule
Quick apply
5d
Clinical Coding Trainer and Auditor
East Lancashire Hospitals NHS Trust —Blackpool
- £39,959 - £48,117 a year
- Full-time
3d
Senior Information Manager - North
Amentum —Risley
- Full-time
- Continuous improvement
- Mentoring
- Leadership
- Flexible schedule
3rd Line IT Engineer
MCS Group —Ormskirk
- £45,000 - £55,000 a year
- 8 hour shift
- Continuous improvement
- In-person
- Free parking
- Employee discount
Quick apply
4d
Senior Planner
AmcoGiffen —Warrington
- £65,000 - £75,000 a year
- Full-time
- Civil engineering
- Contracts
- Communication skills
- Life insurance
Quick apply
8d
Senior Estates Surveyor
Civic Recruitment Limited —Ormskirk
- Analysis skills
- Supervising experience
- Mentoring
Quick apply
9d
Senior Care Assistant
Orchard Healthcare Group —Thornton
- From £14.30 an hour
- Part-time
- Care plans
- Employee assistance programme
Quick apply
Managing Director - Facilities Management
Mercury Hampton Ltd —Chester
- £90,000 - £100,000 a year
- Call to connect
- Leadership
Quick apply
Deputy Manager
Reside Support Limited —Preston
- £30,000 - £34,000 a year
- Weekend availability
- Organisational skills
- In-person
- Leadership
- Employee assistance programme
Quick apply
2d
Specialist Nurse for Workforce Development and Education 0-5
Mersey Care NHS Foundation Trust —Bootle
- £49,387 - £56,515 a year
- Part-time
- Data entry
- Care plans
- Leadership
8d
Senior Estimator
Flintshire Fabrications Limited —Holywell
- £40,000 - £50,000 a year
- Full-time
- Microsoft Excel
- Engineering
- Microsoft Office
- Free parking
Quick apply
2d
Senior Care Assistant
Orchard Care Homes —Thornton
- £14.30 an hour
- Part-time
- Care plans
- Employee assistance programme
Senior Infrastructure Administrator
Expleo —Preston
- Azure
- Computer Science
- Engineering
Senior Associate
Eventus Recruitment Group —Liverpool
- £55,000 - £80,000 a year
- Call to connect
- Hybrid work
- Mentoring
- Agile
- Financial services
- Work from home
Senior Case Manager, SEO, Perm, Liverpool/ Newport
Charity Commission —Bootle
- £44,027 a year
- Part-time
- Hybrid work
- Management
- Analysis skills
- Presentation skills
- Annual leave
- Employee discount
1d

I want to receive the latest job alerts for senior mentor in formby, msy

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior mentor jobs near formby, msy

Senior Customer Experience Manager

Kingswell Optical Studio
Liverpool

Quick apply

Job details

Permanent | Full-time
£3,800 - £5,500 a month
2 days ago

Qualifications

Management
English
Analysis skills
Presentation skills
Leadership
Communication skills

Full job description

About the Role

At Kingswell Optical Studio, exceptional customer care is at the heart of everything we do. As we continue to expand our presence across the UK optical retail sector, we are seeking an experiencedSenior Customer Experience Manager to lead the development of customer-centric strategies that strengthen loyalty, improve service standards, and enhance every stage of the customer journey.

This is a senior leadership opportunity for a professional who thrives on creating meaningful customer experiences, empowering teams, and driving measurable improvements through data-driven decision-making. You will collaborate with operational leaders, retail teams, and support departments to ensure our customers consistently receive outstanding service.

Why Join Kingswell Optical Studio?

Customer-First Culture:
We believe exceptional service is the foundation of a successful business. Your ideas and initiatives will directly influence how we engage with customers and improve their experience.

Leadership Impact:
You will play a key role in shaping service standards, customer retention strategies, and operational excellence across the organization.

Professional Development:
We support continuous learning through leadership training, industry conferences, and development programs designed to help senior professionals advance their careers.

Collaborative Environment:
Work alongside experienced leaders who value innovation, accountability, and a commitment to excellence.

Key Responsibilities

Customer Experience Strategy

Develop and implement customer experience initiatives that improve satisfaction, loyalty, and retention.
Establish measurable service standards and performance indicators across customer-facing teams.
Identify opportunities to enhance the customer journey through process improvements and service innovation.

Team Leadership

Lead, coach, and mentor customer service supervisors and support teams.
Foster a culture of accountability, professionalism, and continuous improvement.
Conduct performance reviews and create development plans for team members.

Operational Excellence

Monitor customer feedback, complaints, and service metrics to identify trends and improvement opportunities.
Collaborate with retail and operations teams to streamline customer-facing processes.
Ensure customer concerns are resolved efficiently and professionally.

Data and Performance Analysis

Analyze customer satisfaction surveys, retention metrics, and service performance data.
Produce regular reports and recommendations for senior management.
Use customer insights to guide strategic business decisions.

Stakeholder Collaboration

Partner with department leaders to align customer experience objectives with broader business goals.
Present performance updates, improvement initiatives, and customer insights to executive leadership.
Act as the voice of the customer across the organization.

What We Are Looking For

Experience

Minimum of 7 years of experience in customer experience, customer success, retail operations, or service management.
At least 3 years in a senior leadership or management position.

Leadership Skills

Proven ability to lead high-performing teams and manage multiple priorities in a fast-paced environment.
Strong coaching, mentoring, and people-development capabilities.

Analytical Ability

Experience using customer satisfaction metrics, performance dashboards, and reporting tools to drive improvements.
Strong problem-solving and decision-making skills.

Communication

Excellent written and verbal communication skills.
Comfortable presenting to senior stakeholders and influencing cross-functional teams.

Mindset

Customer-focused, proactive, and results-oriented.
Passionate about delivering exceptional service while balancing operational efficiency and business objectives.

Pay: £3,800.00-£5,500.00 per month

Work Location: In person

Quick apply

Refine Your Search

senior mentor jobs in formby, msy

Senior Customer Experience Manager

Lead Delivery Manager - DCX

Senior Paid Social Manager

Deputy Care Home Manager

Senior HR Advisor

Senior Business Analyst

Clinical Coding Trainer and Auditor

Senior Information Manager - North

3rd Line IT Engineer

Senior Planner

Senior Estates Surveyor

Senior Care Assistant

Managing Director - Facilities Management

Deputy Manager

Specialist Nurse for Workforce Development and Education 0-5

Senior Estimator

Senior Care Assistant

Senior Infrastructure Administrator

Senior Associate

Senior Case Manager, SEO, Perm, Liverpool/ Newport

I want to receive the latest job alerts for senior mentor in formby, msy

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected