Office Manager – Printing Company
Inkcognito Printing Ltd
Location: In person
Job type: Full time / Part time considered
Pay: £25,500 – £28,500 per year, depending on experience
Hours: 28–40 hours per week
Benefits
- Casual dress
- Company pension
- On site parking
Full job description
Inkcognito Printing Ltd is a busy printing company producing personalised and commercial print products, including signs, textiles, printed gifts and online customer orders.
We are looking for a highly organised and proactive Office Manager to help oversee the smooth day to day running of the office, support the production team, manage customer queries and ensure orders, admin and internal processes are completed accurately and efficiently.
This role would suit someone who is confident working in a fast paced small business environment, enjoys taking ownership of tasks, and can communicate well with customers, suppliers and staff.
Main responsibilities
- Oversee daily office administration and help keep the business organised
- Answer phone calls and respond to customer emails professionally
- Process customer orders from online platforms and internal systems
- Liaise with production staff regarding order progress, deadlines and customer requirements
- Update customers on order queries, delivery times, amendments and issues
- Raise and process invoices, purchase orders and supplier invoices
- Support with basic bookkeeping/admin tasks using accounting software
- Process payments and follow up on outstanding payments where required
- Liaise with suppliers regarding materials, stock, pricing and delivery updates
- Set up courier shipments and collections, including Royal Mail, DX or other delivery services
- Maintain office records, customer information and order notes accurately
- Monitor stock of office supplies, packaging and printing materials
- Support staff with general admin, schedules and workflow
- Help improve office systems, processes and customer service procedures
- Handle complaints or order issues calmly and professionally
- Assist with reports, spreadsheets and general business administration
- Maintain confidentiality when dealing with business, customer and staff information
Experience and skills required
The ideal candidate will have:
- Previous experience in office administration, customer service, sales support or office management
- Experience working in a small business, manufacturing, production or printing environment would be helpful
- Good IT skills, including Microsoft Office, Excel, Word and Outlook
- Experience using accounting software such as Xero or similar would be an advantage
- Strong organisational and multitasking skills
- Excellent attention to detail and accuracy
- Good numeracy skills
- Confident written and verbal communication skills
- A professional and customer focused approach
- Ability to work on your own initiative and solve problems
- Ability to manage multiple priorities in a busy environment
- A practical, hands on attitude and willingness to support different areas of the business
- Supervisory or team support experience would be beneficial
About you
You will be a reliable, organised and positive person who enjoys keeping things running smoothly. You should be confident dealing with customers suppliers and staff, able to prioritise your workload, and comfortable working as part of a small team where no two days are the same.
This is a varied role covering office administration, customer service, order management, invoicing, supplier communication and support for the production team.
To apply
Please send your CV and a short covering letter explaining your suitability for the role to
[email protected]
Job Types: Full-time, Part-time, Permanent
Pay: £25,500.00–£28,500.00 per year
Expected hours: 28–40 per week
Work Location: In person
Pay: £25,500.00-£28,500.00 per year
Benefits:
- Casual dress
- Free parking
- On-site parking
Work Location: In person
