Customer experience specialist Work, Jobs in Fraddon, Con (with Salaries)

Customer Service Representative
St. Eval Candle Company —Wadebridge
- £26,900 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- English
- Free parking
- Health & wellbeing programme
Quick apply
7d
Trainee Telephone Collections Agent
MIL Collections Limited —Truro
- £14 - £25 an hour
- Full-time
- Data entry
- IT
- Financial services
Quick apply
2d
Personalisation Support Administrator
Cornwall Council —Truro
- Full-time
- English
- Annual leave
- Employee discount
9d
Automotive IT Specialist (Full Time)
Garage Vitals —Par
- £28,000 - £40,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
Quick apply
2d
QMAI - ISR
Ascent Flight Training —Culdrose
- Full-time
- Military
3h
QAI
Ascent Flight Training —Culdrose
- Full-time
- Military
- School
3h
Post Office Counter Clerk
TGJones —St. Austell
- £10.85 - £12.71 an hour
- Part-time
- Employee assistance programme
- Employee discount
Quick apply
Part Time Retail Sales Advisor with Driving Duties
Brewers Decorator Centres —St. Austell
- £16,881 a year
- Customer service
- Communication skills
- Employee assistance programme
QSMAI - EW
Ascent Flight Training —Culdrose
- Full-time
- Military
- School
3h
QMAI - WSO
Ascent Flight Training —Culdrose
- Full-time
- Military
- School
3h
Estate Agent
Connells Group —Newquay
- £25,000 a year
- Full-time
- Sales
- Microsoft Office
- IT
Quick apply
4d
Payroll and Accounts Assistant
Forth Accountancy LLP —St. Austell
- £32,000 a year
- Part-time
- Hybrid work
- QuickBooks
- Organisational skills
- Communication skills
- Free parking
- Flexitime
Quick apply
10d
Harmful Sexual behaviour Practitioner
Cornwall Council —Bodmin
- Full-time
- Oracle
- English
- Communication skills
7d
Receptionist/Admin Assistant
Cornwall Partnership NHS Foundation Trust —St. Austell
- £25,760 - £27,476 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
7d
Renewable Sales Executive
GreenGenUK —Helston
- £26,520 a year
- Part-time
- Sales
- Analysis skills
- Communication skills
- Sick pay
Quick apply
Sales Assistant
TGJones —St. Austell
- £8.00 - £12.71 an hour
- Part-time
- School
- Employee assistance programme
- Employee discount
Quick apply
3d
QSMAI - WSO
Ascent Flight Training —Culdrose
- Full-time
- Military
- School
3h
No7 Advisor
Boots —Truro
- £16 an hour
- Part-time
- Communication skills
- Employee assistance programme
- Employee discount
1d
Infant Feeding Peer Supporter (Temp)
Cornwall Council —Liskeard
- Full-time
- Hybrid work
- English
- Communication skills
- Annual leave
- Employee discount
8d
Electrical Team Leader
Cornwall Housing —Bodmin
- £49,951 a year
- Full-time
- Hybrid work
- Management
- Marketing
- Analysis skills
- Free parking
- Annual leave
Quick apply
2d

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Customer Service Representative

St. Eval Candle Company -
Wadebridge

Quick apply

Job details

Permanent | Full-time
£26,900 a year
7 days ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Cycle to work scheme
Company pension
Work from home
Company events
Employee assistance programme
Employee discount
On-site parking

Qualifications

Microsoft Word
Microsoft Outlook
GCSE
English
Computer skills
A Level

Full job description

Job Title: Customer Service Representative

Hours: Monday to Thursday, 9:00 am to 5:00 pm, and Fridays, 8:00 am to 4:00 pm (Hybrid-working 3 days in the office, 2 days working from home)

Salary: £26, 900

Reporting to: Customer Operations Manager

We’re looking for a thoughtful and dedicated Customer Service Representative to join our team at St Eval. In this role, you’ll be one of the friendly voices of our brand, supporting our customers with care and attention across phone and email.

More than anything, we’re looking for someone who genuinely enjoys helping people, someone who takes pride in creating positive, meaningful experiences for our customers and makes them feel valued at every touchpoint. You’ll be naturally curious, solution-focused, and motivated to go the extra mile to get things right.

Who we are: We are a B Corp certified candle maker with ambitions of going from local hero to household name. We pride ourselves on our inclusive family culture, where innovation and operational excellence are celebrated.

The role is based at our headquarters in North Cornwall, which overlooks the Atlantic Ocean. Our new factory and offices, designed to be in harmony with our rural setting, are surrounded by nature and close to some of Cornwall’s most beautiful beaches. Lunchtime walks through country lanes and post-work sea swims or surfs are all possible.

Responsibilities

Deliver a high-quality customer experience via phone and email, handling enquiries related to orders, pricing, payments, products, and delivery updates
Process and manage customer orders from start to finish, including returns, replacements, and exchanges
Handle customer credits, reimbursements, and returns in line with company policy
Maintain accurate and up-to-date customer account records and data
Support customers with online ordering and resolve website-related queries
Escalate product quality concerns promptly and professionally to the technical team
Work closely with Accounts Receivable to support customer payment queries and resolutions
Monitor stock availability and proactively communicate potential shortages
Collaborate with the Customer Operations Manager on bespoke or specialist customer projects
Coordinate with internal teams and external partners to ensure deliveries meet customer expectations
Identify opportunities to improve processes, efficiency, and customer satisfaction
Share potential sales opportunities with the Customer Operations Manager
Provide flexible administrative support as needed

Collaboration and Continuous Improvement

Build strong working relationships across Sales, Marketing, Operations, and Production to support a seamless customer journey
Contribute to team goals, KPIs, and wider business projects aimed at enhancing the Customer Service function
Play an active role in maintaining and improving the Freshdesk knowledge base and support content
Uphold and promote St Eval’s values in every interaction, contributing to a positive, respectful, and solution-focused culture

About you:

· Excellent English oral and written skills.

· Enthusiasm for problem solving.

· Initiative and decisiveness, comfortable working in a team.

· Good computer skills – internet and email.

· Comfortable working from home

We offer:

· 33 days holiday (including public holidays)

· 50% employee discount on all St. Eval products

· Cycle to work scheme

· Bupa Dental Insurance

· Death in service insurance

· Employee assistance programme

· Enhanced family leave

· A dynamic and inclusive work environment

· An opportunity to grow with us - we invest in our people's professional development

· Hybrid working

· Team social events

· Volunteering opportunities with our charity partners

Pay: £26,900.00 per year

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Employee discount
Free parking
Health & wellbeing programme
On-site parking
Work from home

Work Location: In person

Quick apply

Refine Your Search

customer experience specialist jobs in fraddon, con

Customer Service Representative

Trainee Telephone Collections Agent

Personalisation Support Administrator

Automotive IT Specialist (Full Time)

QMAI - ISR

QAI

Post Office Counter Clerk

Part Time Retail Sales Advisor with Driving Duties

QSMAI - EW

QMAI - WSO

Estate Agent

Payroll and Accounts Assistant

Harmful Sexual behaviour Practitioner

Receptionist/Admin Assistant

Renewable Sales Executive

Sales Assistant

QSMAI - WSO

No7 Advisor

Infant Feeding Peer Supporter (Temp)

Electrical Team Leader

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