Planner Work, Jobs in Frampton On Severn, Gls (with Salaries)

Customer Service Advisor
Smiths Gloucester Limited —Gloucester
- Free parking
- Employee discount
Quick apply
Adviser Support
Amber River HDA —Cheltenham
- £24,500 - £34,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
- Life insurance
Quick apply
Operations Planning Manager
Colonna Coffee —Bristol
- £40,000 - £50,000 a year
- Full-time
- Analysis skills
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
Supply Chain Planner
Corston Architectural Detail —Malmesbury
- £30,000 - £35,000 a year
- Full-time
- ERP systems
- Organisational skills
- Computer skills
- Free parking
- Annual leave
Quick apply
Production Workflow Planner
The Print Co —Bristol
- From £36,000 a year
- Full-time
- In-person
Quick apply
14d
Project Planner
L3Harris Technologies —Tewkesbury
- Hybrid work
- Microsoft Office
- Presentation skills
- SharePoint
- Employee assistance programme
- Gym membership
Planner
Framatome —Bristol
- Full-time
- Master's degree
- No travel
- Annual leave
- Employee assistance programme
Quick apply
Graduate Planner
Bristol City Council —Bristol
- £29,064 - £31,022 a year
- Full-time
- Hybrid work
- Customer service
- Annual leave
- Flexitime
3d
Planner/Buyer
Moog Inc. —Tewkesbury
- Full-time
- Organisational skills
- In-person
- Free parking
- Annual leave
Event Planner - Cheltenham Racecourse - The Jockey Club Experiences
Levy —Cheltenham
- £30,000 a year
- Full-time
- Annual leave
- Employee assistance programme
12d
Early Morning Logistics Planner
Hicks Transport —Hereford
- £32,000 - £36,000 a year
- Overtime
- Microsoft Office
- Driving
- In-person
Quick apply
5d
Business Development Manager (South East)
Markey Group —Gloucester
- Full-time
- CRM software
- Customer service
- Computer literacy
- Employee assistance programme
- Employee discount
Quick apply
Production Planner
Safran —Gloucester
- Full-time
- Communication skills
Senior Planner
M Group —Caldicot
- Hybrid work
- Travel
- Contracts
- Construction experience
- Annual leave
- Employee assistance programme
Resource Planner
NFU Mutual —Bristol
- Up to £50,000 a year
- Full-time
- Data analysis skills
- Financial services
- Annual leave
- Employee discount
6d
Supply Coordinator
ELEMIS —Bristol
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
13d
Demand Planner
Nisbets —Bristol
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Restaurant
Planner
KBR —Bristol
- Full-time
- Hybrid work
- Civil engineering
- Microsoft Office
Project Planner
WHScott & Son —Bristol
- Up to £37,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- No degree
Quick apply
Compliance Analyst (Client Outcomes)
Attivo Group —Cheltenham
- £32,500 a year
- Full-time
- Hybrid work
- Organisational skills
- Financial services
- Communication skills
Quick apply

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Customer Service Advisor

Smiths Gloucester Limited -
Gloucester

Quick apply

Job details

Benefits

Free parking
Discounted gym membership
Employee discount
On-site parking

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Administrative support experience
Appointment booking and call handling
Customer support
Customer interaction

Full job description

Who are we?

Smiths (Gloucester) Ltd is a family run business owned and run by the Smith family since 1982. Smiths has grown from a single owner-operated plant hire company to a multifaceted group with family values still firmly at the heart of each project undertaken. With depots in Avonmouth, Cardiff, Gloucester, Stonehouse and Tewkesbury we operate predominately across the South-West of England. We specialise in Construction, Waste Management, Plant Hire, Demolition and Transport operations.

What we're looking for?

We are looking for an experienced and enthusiastic Customer Service Advisor to join our team. This role is ideal for a highly organised individual who enjoys working in a fast-paced environment, thrives on customer interaction, and takes pride in delivering outstanding service. The successful candidate will have a minimum of three years' administration experience across a range of administrative functions. As the first point of contact for our customers, you will be responsible for handling incoming calls and emails, responding to enquiries, scheduling services on the company system, and ensuring every customer receives a professional, efficient, and positive experience.

The successful candidate will work closely with the transport, operations, sales, weighbridge, and finance teams to ensure customer requirements are met efficiently and accurately.

Hours: 08:00 - 17:00 Monday - Friday

08:00 - 12:00 Sat (1 in 4 Working Saturdays)

Responsibilities for the Role?

Professionally manage incoming telephone calls, emails, web enquiries and customer visits.
Provide customers with information on waste collections, skips, hook bins, recycling services, , and other company services.
Log, manage, and resolve customer enquiries in line with company procedures.
Deliver excellent customer service.
Maintain strong customer relationships
Support customers with service changes, additional collections, missed collections, exchanges, and cancellations.
Accurately input and maintain customer information and service requests on company systems, ensuring records are up to date; process orders, contract amendments, correspondence, and service requests; prepare quotations and service agreements as directed; generate reports and provide general administrative support as required.
Liaise with transport planners, depot teams, and operational staff to coordinate collection schedules, service changes, and customer requirements.
Monitor service delivery, proactively address issues, and assist in resolving missed collections and service-related concerns to ensure customer satisfaction.
Support business growth by identifying opportunities to upsell additional services, referring qualified leads to the Commercial or Sales Team, assisting with customer retention and contract renewals, and promoting recycling and sustainable waste management solutions.
Ensure compliance with company policies, waste management legislation, GDPR, and data protection requirements; maintain confidentiality of customer and company information at all times; and adhere to all health, safety, environmental, and quality standards and procedures.

What can we offer you?

Life Assurance Scheme
Free on-site Parking
Corporate gym membership discount
Annual Salary Review
Employee discount (50% on Skip Hire, other discounts on group services)
Progression opportunities
Be part of a progression family run business
24 hour unlimited access to mental health support

What are our core values?

If these values align with yours you are in the right place!

Honesty - We believe that honesty in all matters is the best policy.

Family values - We operate as a family unit with high moral standards, discipline and respect.

Hardworking - We are certain that nothing is impossible if you work hard enough at it.

Reliability - We pride ourselves on not letting people down and being true to our word.

Environmental sustainability - We aim to minimise the impact that our company has on the environment by reducing emissions and waste, and recycling a large proportion of our waste (90% plus). We truly believe in a greener future for generations to come.

Please apply if you are interested in this role and we will come back to you.

Quick apply

Refine Your Search

planner jobs in frampton on severn, gls

Customer Service Advisor

Adviser Support

Operations Planning Manager

Supply Chain Planner

Production Workflow Planner

Project Planner

Planner

Graduate Planner

Planner/Buyer

Event Planner - Cheltenham Racecourse - The Jockey Club Experiences

Early Morning Logistics Planner

Business Development Manager (South East)

Production Planner

Senior Planner

Resource Planner

Supply Coordinator

Demand Planner

Planner

Project Planner

Compliance Analyst (Client Outcomes)

I want to receive the latest job alerts for planner in frampton on severn, gls

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