Service desk Work, Jobs in Freckleton, Lan (with Salaries)

2nd Line IT Engineer
MCS Group —Ormskirk
- £28,500 a year
- Full-time
- Computer networking
- In-person
- Communication skills
- Free parking
- Gym membership
Quick apply
Customer Liaison Representative
Mitie —Preston
- £13.45 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
IT Support Engineer (1st Line)
Forbes Solicitors —Preston
- Full-time
- Microsoft Outlook
- Windows
- IT
- Annual leave
- Employee discount
IT Service Desk Analyst
Speed Medical —Chorley
- Up to £27,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Annual leave
- Work from home
Quick apply
IT Support Analyst
Birchall Blackburn Law —Preston
- Full-time
- Management
- Windows
- Microsoft Office
3d
Receptionist/Administrator
the dog cabin thornton ltd —Blackpool
- £10.00 - £12.71 an hour
- Part-time
- Customer service
- English
- Administrative experience
- Free parking
Quick apply
6d
Service Support Team Analyst
CGI —Liverpool
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
Quick apply
Customer Services Assistant (CSA) (2 POSTS)
University of Liverpool —Liverpool
- £24,215 - £25,804 a year
- Part-time
- Hybrid work
- Hospitality
- Microsoft Outlook
- Customer service
8d
Part Time Office and Warehouse Assistant (20-25 Hours Per Week)
AAL LTD —Ormskirk
- From £12.71 an hour
- Part-time
- Hybrid work
- Computer literacy
- Warehouse experience
- In-person
Quick apply
6d
MIS Support and Training Analyst
Agilisys —Sefton
- Remote
- Management
- Microsoft Office
- Annual leave
Quick apply
1st line Service Desk Agent
Cybertill —Prescot
- £24,975.05 a year
- 8 hour shift
- Hybrid work
- Customer service
- IT
- Communication skills
- Free parking
- Sick pay
Infrastructure & Site Services
Gorilla Glue Europe —Chorley
- £35,000 - £45,000 a year
- Full-time
- Travel
- IT
- In-person
- Free parking
- Profit sharing
Quick apply
4d
Service Desk Analyst (2nd Line)
FluidOne —Chorley
- Full-time
- Customer service
- Travel
- Communication skills
- Employee assistance programme
Technical Support Engineer
Telana —Preston
- Azure
- Windows
- Machine learning
- Employee assistance programme
4d
1st Line IT Service Desk Engineer
Outcomes First Group —Bolton
- £25,837.20 a year
- Hybrid work
- Azure
- Customer service
- Continuous improvement
- Employee discount
IT Support Technician
The Granite Group —Liverpool
- Up to £31,000 a year
- Full-time
- Hybrid work
- Windows
- Computer networking
- In-person
- Flexible schedule
Quick apply
Customer Service Representative
MSite —Liverpool
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Service Desk Analyst; EO; Permanent; Liverpool/Newport
Charity Commission —Bootle
- £28,867 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Microsoft Office
- Annual leave
- Employee discount
11d
IT Asset Management (ITAM) Lead
Places for People —Preston
- Management
- Organisational skills
- IT
- Employee discount
- Flexible schedule
11d
IT Infrastructure Engineer
EG Group —Horwich
- Full-time
- Hybrid work
- Windows
- Scripting
- IT
- Free parking
- Annual leave

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2nd Line IT Engineer

MCS Group
Ormskirk

Quick apply

Job details

Permanent | Full-time
£28,500 a year

Benefits

Free parking
Company pension
Canteen
Company events
Private medical insurance
Gym membership
On-site parking

Qualifications

Microsoft Windows Server
Desktop support
Technical support
IT support
Customer relationship management
Computer networking
Communication skills
Active Directory

Full job description

THE ROLE

As an IT Engineer, you will handle escalated technical issues from the 1st line and junior engineers, working across desktop, server, network, Microsoft 365, and cloud services. You’ll be expected to resolve complex tickets independently, assist with onboarding and configuration tasks, and contribute to service improvements. This is a hands-on technical role ideal for someone confident in managing varied issues and progressing within a busy MSP environment.

KEY RESPONSIBILITIES

- Take ownership of escalated service tickets and ensure timely, effective resolution.

- Troubleshoot and resolve technical issues across endpoints, servers, cloud, and networking.

- Manage incidents and service requests within agreed SLAs.

- Assist with onboarding of new users, sites, and services for existing clients.

- Provide onsite support where required.

- Identify and escalate recurring problems or critical issues to senior engineers.

- Support and mentor junior members of the service desk team.

- Work closely with the 1st line and project teams to ensure consistent service delivery.

- Contribute to internal documentation, knowledge base, and technical processes.

- Deliver clear, helpful updates to clients throughout the ticket lifecycle.

- Provide guidance and reassurance, ensuring a professional and responsive service.

- Build positive client relationships through excellent service and communication.

EXPERIENCE AND SKILLS NEEDED

- Minimum 2–3 years’ experience in a technical support role, ideally in an MSP or similar environment.

- Strong technical knowledge across Microsoft 365, Windows Server, Active Directory, desktop support, and basic networking.

- Experience with RMM tools and ticketing systems.

- Comfortable resolving complex issues independently.

- Calm under pressure and able to manage. competing priorities.

- Strong written and verbal communication skills

- Certifications such as CompTIA, Microsoft, or networking credentials (desirable but not essential).

Pay: £28,500.00 per year

Benefits:

Canteen
Company events
Company pension
Free parking
Gym membership
On-site parking
Private medical insurance

Application question(s):

Why would you like to work at MCS?

Experience:

MSP / IT support: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

service desk jobs in freckleton, lan

2nd Line IT Engineer

Customer Liaison Representative

IT Support Engineer (1st Line)

IT Service Desk Analyst

IT Support Analyst

Receptionist/Administrator

Service Support Team Analyst

Customer Services Assistant (CSA) (2 POSTS)

Part Time Office and Warehouse Assistant (20-25 Hours Per Week)

MIS Support and Training Analyst

1st line Service Desk Agent

Infrastructure & Site Services

Service Desk Analyst (2nd Line)

Technical Support Engineer

1st Line IT Service Desk Engineer

IT Support Technician

Customer Service Representative

Service Desk Analyst; EO; Permanent; Liverpool/Newport

IT Asset Management (ITAM) Lead

IT Infrastructure Engineer

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